I hate it when... « I Hate Starbucks

I Hate Starbucks » I Hate the Customers

I hate it when...

(304 posts) (102 voices)

Started 1 year ago by coloure
Latest reply from musis.amica

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x.yoru

Member

I hate it when junior high kids come in and try to bargain prices with me.
"I'd like a grande & 2 tall hot chocolates"
*rings up total*
".... NEVER MIND. 3 tall please."
*changes total*
"UM. OK.. well I have like... $5... Can I get one tall and 2 kids?"
"You have be... well, a LITTLE kid to get the kids price."
"... uhh..."
"Forget it. I'll give you one tall and 2 kids."

The kids looked like they were desperate for their hot chocolate, which is why I just gave in, that and I don't really care about whatever happens. I let them know that though, because I hate having people come in saying "they did it for me at _____".
-_-

I also hate it when the same aged kids are poor and order the smallest size, when someone else in front of them ordered the biggest and they try to take it. I always stare them down.

Posted 9 months ago #
coloure

Member

I hate it when people come in and ask for a (tall/grande/venti) coffee and notice that it was the last coffee we could give out before we ran out and had to re-brew; then they say "I don't want the last coffee, it's not good."

What the fcuk? It's gonna taste like crap anyway!

Posted 9 months ago #
805Barista

Member

I hate it when i call out drinks and the customer is too busy chatting that you have to call their name repeatedly.

I hate it when each kid orders a different Frappacino and they're all tall sizes.

I hate it when my SM sits in the back all day and only comes out to cover lunches/breaks if needed.

I hate it when i come into work with a mess and the opening shift just leaves.

Posted 9 months ago #
amyness

Member

I hate it when people come to the front door after closing hours and try opening the door. Then proceed to keep yanking the door handle, thinking maybe it'll open after the 6th time of pulling it. So **** retarded!

Posted 9 months ago #
seashellez

Member

I hate it when drunk college girls come into the store to sober up and vomit in the cafe!

Posted 9 months ago #
ExtraWhipForYourBunyons

Member

I hate it when i'm crafting an eggnog latte for some old woman who has her face SMASHED against the plexi-glass trying to see my every action, SEES me put nutmeg on top of her latte, and after giving it the topping for a few seconds as SOON as I set the shaker down she yells over "I DIDN'T WANT NUTMEG ON THAT!!"

Well TELL us at the register like you're SUPPOSED to or at least let me know as i'm DOING it you prune-faced ****.

Posted 9 months ago #
DARKROAST

Member

I hate it when the new girls (who look/dress like subservient escorts) stand around and WATCH me clean, then have the nerve to ask, "Should I do something?" Or worse yet, when they ask me, "how do I answer the phone when it rings? What do I say?" as I'm double-barring by myself...uuuuugghh, why do they hire these people?

Posted 9 months ago #
TeaMinus10

Member

I thought that Asian lady and her kid were the worst customers I've ever had but I spoke much too soon! The other day this loony-tune granola mountain woman came to our store at the mall. She practically had twigs in her hair. Anyway, she told me she wanted a Tall Pumpkin Spice Latte but with only one pump of Pumpkin Spice. Okay, fine. I reached for a tall cup and began marking it and she just flew off the handle. She whips this Starbucks travel mug out from behind her back and says loudly, "No! I brought my travel mug here so that you wouldn't kill another tree by using that cup!" So, I threw the cup in the trash and I swear I thought she was going to jump across the counter! She yelled so that EVERYONE in the line and behind the counter could hear her: "Noooooo! Get that cup out of the trash immediately! You just killed a tree for no reason!" I explained, rather increduously that there was no way I was going to pick the cup out of the trash and use it but she was really fired up now. She yelled, "No, you listen to me, miss! I want my drink in that cup!" I explained to her that I wasn't going to lose my job by serving her a drink in a dirty cup that had been thrown in the trash and she went off about how Starbucks and all these companies were killing the forests and raping the earth and how awful it is and blah, blah, blah. I was starting to become unraveled myself, at this point, so I turned to one of my co-workers who is amazingly cool under pressure and asked her if she would like to take over because, obviously, I was not the one to handle this lady's drink order. So, my co-worker just says her usual, "No worries" and goes over to help the ranting woman. As I turn away to make some coffee or see what else needs to be done, the nature lover says loudly, "I hope you can help me, that idiot there doesn't understand the importance of conservation!"

God, I sooooooo wanted to "accidentally on purpose" throw some ORGANIC coffee on her!

Posted 9 months ago #
starbucksslave

Member

i hate it when people call splenda Esplenda. it drives me wild!

Posted 9 months ago #
DoppioMacchiato

Member

I hate it when customers feel the need to lie on the counter (I'm talking the WHOLE upper body) for 20 minutes before they feel the need to move their carcass off to the side so that the next customer can place an order...

Posted 9 months ago #
musis.amica

Member

i hate the hawks. the ones who watch your every move behind the bar while you're making your drink, sometimes even technically standing on the bar floor. there's the ones that want to narrate their entire drink process (bad enough) then the ones who watch you do it wrong then ask you to re-do it. (even worse)

in a similar vein, i hate the people who come to the register and want to call their own drink to the barista.

customer: "i want a hot skim cinnamon dolce latte, light whipped cream, tall size with an extra shot"
me: (calling to the bar) double tall nonfat light whip cinnamon dolce latte
customer: (calling around me) i wanted an extra shot in that!
bar barista: yep, got that
customer: and you forgot to say skim
bar barista: no maam. got that too.
customer: you're going to make that hot, right
me & barista: YES
:P

Posted 9 months ago #
decaff4u

Member

God, I really hate hearing that "go green" "don't kill trees" crap from some of our customers. I wish that they would realize that

*The earth is NOT dying, man-made global warming is a hoax, and we're not running out of landfill space.*

That being said, we have more trees in the US now than we did in the 1920's.
Trees are farmed like vegetables. They are planted, harvested, and replanted.
Whether you use a paper cup or get your receipt, the trees will still be cut down, turned into cups or printer paper and delivered to our stores, which will then be used and discarded. Even if you recycle paper, the material breaks down so much that you still need a lot of fresh pulp added to the mix anyway.
You are not saving the earth, nor are you saving any trees.
You may avoid unnecessarily wasting paper, which could be used for other people who want their receipts or don't have plastic mugs, but you are not saving anything, and Starbucks is FAR from green, despite what they'd like people to believe.
I hate people who are self-righteous.
It really makes me shudder every time I hear one of those cliches. Granted, none of them have ever taken it as far as that crazy woman did, but it still gets on my nerves.

Posted 9 months ago #
coloure

Member

I hate it when a crazy lady holds up a Starbucks card to our faces and asks us if she can recycle it because throwing it away kills our rain forest. You can bet i had trouble keeping the laughter in.

Posted 9 months ago #
pap3rf1sh

Member

I have a LOT of these haha.

I hate it when....

customers:

-customers lean over the bar and stare at you while you're making drinks
-customers ask you to put in sugar/splenda/sweet and low FOR THEM in their latte. **** you, the condiment bar is right **** there. get it yourself.
-customers ask "are you new?" if you make a tiny mistake in their drink
-it's really busy and customers dispute with you about the price of a drink and hold up the line for 10 minutes
-customers say their drink order wrong or change their mind at the last second and need you to remake their drink
-when I'm on bar and I'm CLEARLY busy making 16 lattes and a cappucino and a customer needs ice/soy milk/more foam and they need it NOW

coworkers:

-coworkers complain that you're not in a good mood and you're "supposed to be in a good mood at work
-I'm on register and this EXTREMELY ANNOYING barista calls the line and goes up to every single customer in this baby voice "heeellllllllloooooooooooo!! what can I get started for youuuuu?"
-whoever is on bar is more worried about making those stupid **** samples than cleaning or doing their JOB.

Posted 9 months ago #
TeaMinus10

Member

pap3rf1sh: Yes, in regards to the adding sugar and cream to a drink when the stupid customer could add it themselves... I had this lady get her nose all out of joint yesterday when I told her very politely that we didn't have time (there was a gigantic line behind her that she was completely oblivious of) to add her ten Splendas and 3/4 cold Half & Half... and she sneers at me, "Well! When I go to the Starbucks at Blah Blah Blahville, THEY ALWAYS put my Splendas and cream in my drink and they STIR it up for me so that the drink is COMPLETELY to my liking and so I expect that same level of service!"

You stupid cow! Arrrrrgggggh! Luckily, my Shift overheard this and told the woman that we simply didn't have enough time to do all this for her, that there were many, many customers behind her and that all the condiments could be found on the condiment bar to her right.

Boy, was that woman mad! She huffed and she puffed and she blew her breath out and stomped away. Still bought her beverage, though.

Posted 9 months ago #
TeaMinus10

Member

I hate some of these rich customers who know they have power over us lowly baristas and go out of their way to get some of us in trouble, just for FUN, apparently!

Case in point: This hag that works at the mall where our Starbucks is. Two days ago she came to my register and in her "oh-so-snotty" voice asks for her usual complicated Venti drink. It always has extra pumps of syrup and extra shots and Breve and all this other junk. She used to be, not friendly, but at least civil. Well, she had her Starbucks card and I rang her up and gave her her Starbucks card discount. Okay, fine, lovely. Well, then as she's getting out of my line, and I'm ringing up the next customer, she suddenly remembers her stupid Gold Card. She digs around in her hoity-toity wallet and pulls it out. Okay, maybe I screwed up, I probably did but I told her it was too late to use it and that next time I would get it from her before I rang her up.

Was I wrong???

She came in last night and RANTED about me to my Shift and I got all kinds of **** for it. We were slammed, so I didn't really have a lot of time to discuss it in detail but my Shift, who doesn't like me all that much, totally took the b*tch's side, of course!! God, I was sooooooo mad. Then, one of my co-workers had a run-in with the lady and then my Shift sort of backed off from giving me ****.

WHY do some of these people try to get lowly baristas FIRED???? For what, a stupid piddly little discount?

Oh, Santa, please, please bring me an office job soon! I swear I will help widows and orphans if you just get me the **** out of this awful job and into a nice office job somewhere!!!

Posted 9 months ago #
decaff4u

Member

Tough sh!t. You have no obligation to give her a discount if she doesn't present you with her card, even if she used it every other time. For all you know, it expired already. Even if it didn't, she has to give it to you to get the discount. Next time, don't be a dumb **** and forget it. If she were a nice customer, I'd probably give her a cup discount the next time, but that woman is asking for dead shots of decaf, less pumps AND nonfat!

Posted 9 months ago #
starbucksslave

Member

it's her fault because she forgot about the gold card...you're not psychic and you didn't know she had a gold card. this has happened to me a few times....i usually just void the first transaction and re-do the whole order to make the people shut up.

Posted 9 months ago #
schara

Member

im new to this site, but id thought id tag along,
been a barista for two F-ING years now and my boss is a total bword and a horrible boss at that, anyways,
I HATE IT WHEN...
you can't understand half of your customers and they just point at everything they want, thinking you know what the **** they are saying.

I see my bosses standing around or "connecting" outside and only myself and a newbie are on the floor on a friday morning.

people on their cell phones! you came through my drive thru GO INSIDE if the conversation is that important!

this lady tells me shes a gold member everytime she comes in, okay i got the message A LOOOONG TIME AGO.

im on bar and customers give you the "stare" just step back, sit the **** down and let me make your drink damnit!

more to come..let me think about this one.

Posted 9 months ago #
pap3rf1sh

Member

haha just got back from work and thought of a bunch more. *wonders why I can hate a job so much and not quit* anyway....

I hate it when...

-customers make you remake their drink because THEY spilled it.... on the floor.... which you later have to mop up.
-customers need you to remake a latte because it has "too much foam" so you remake the latte and THEN they tell you they ACTUALLY want NO foam on it at all. this happens rarely but when someone does that I go nuts.
-customers don't seem to get the concept of needing a registered starbucks card to access the wifi and continuously complain about it even if you've explained it several times
-toddlers steal things out of the RTD+E case because their parents are yakking on their cellphones
-grown adults leave their trash/newspapers/napkins ALL OVER the table/floor
-customers act like the prices of our drinks are decided to personally insult them. Or when they act like I arbitrarily decide what to charge for certain drinks like it's MY fault their coffee is expensive. I want to scream "I don't effing MAKE the prices I just WORK here get your head out of your a**"

Posted 9 months ago #
decaff4u

Member

I hate when people spill sugar and milk ALL OVER the **** condiment bar. Seriously, HOW are people that sloppy? How is it not possible to pour milk into a cup from an inch above?

Posted 9 months ago #
starbucksslave

Member

I hate when your making 10 drinks and one ahole wants a cup of water. I also hate when customers spill their drink at the condiment bar and it gets into everything. you have to throw away perfectly good sugar packets because they are now coated in coffee....not only that but then you have to make the customer's drink over....everytime we do this starbucks loses money because some idiot had to spill their drink.

Posted 9 months ago #
DARKROAST

Member

I know I've said this a thousand times before, but it pisses me off to no end when disgustomers grab a stack of napkins at the condiment bar and blow their noses--and block any access to it at that!
I too am amazed that GROWN FOLKS can leave such a mess! This guy at my cafe spilled half his drink at his table, made a half-a$$ attempt to clean it--then moved to a different table, leaving the half-mess behind. What a ****! He didn't even tell someone so we could could mop it. No, he just had to be slick. Friggin disgustomers .

Posted 9 months ago #
seashellez

Member

I hate it when there's a row of drinks and there's one marked H20! I've decided from now on I'm no longer going to to call out waters/ice waters. The other night someone ordered an ice water and instead of waiting for it went to sit down and I had to call this "drink" out several times before the person came over to pick it up!

Posted 9 months ago #
x.yoru

Member

I hate it when people don't order at the speaker at drive thru.
"Hi what can I get for you today?"
..........
"Hello?..... HI......HIIIIIIIII"
and then they come up to the window and say: "sorry I forgot to order at the window."
Seriously people. -_-

Posted 9 months ago #
pap3rf1sh

Member

lol so glad my store doesn't have a DT.

Posted 9 months ago #
TeaMinus10

Member

Yeah, this moron who looked like Woody Allen and even spoke like him ordered a slice of Pumpkin Loaf and asked for it on a plate. Well, our store is in the middle of a mall and we didn't have any plates clean that day for this bozo--it was really busy, btw.

So, he gets his pumpkin loaf in a bag and then breaks it. He comes back whining that his mother won't eat a broken piece of pumpkin loaf and then whines loudly, "That's why I wanted a plate! I don't understand why I can't have a plate!" I wanted to take a dirty plate and shove it so far up his tight little butt that he would be farting fine bone china for months. His stupid mother can't eat a broken piece of pumpkin loaf???? It didn't fall on the floor! God, I will not miss working at Starbucks!

Posted 9 months ago #
TeaMinus10

Member

I should amend that last posting. We had clean plates that DAY, just not at the hour he stopped in. We were about thirty minutes away from closing.

Posted 9 months ago #
TeaMinus10

Member

If I had known that I was going to be fired the next week, I would have LOVED to hand him a tube of Super Glue and said sweetly, "Here, glue that piece of pumpkin loaf with this and it will be as good as new!" Hahahahaha!

Posted 9 months ago #
seashellez

Member

I hate it when it's final week and there's a line out the door at 11:15 PM! And another drunk student gets sick in the cage 20 minutes before close.

Posted 8 months ago #

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