I Hate Starbucks

Register or log in - lost password?

Username
Password

Remember me

IHateStarbucks.com Home Page

1. crapaccinos
   

   Member
   

   Internets:34

    

   Our district was giving away free iced coffee for the current summer promo. Usually we give away free tall drinks but for some reason we were giving out grandes. A customer who is not a regular and actually only comes in when we are giving something away for free comes in the morning and gets her free iced coffee but the barista made a mistake and gave her a tall instead of a grande. she came in later that afternoon and starts raising hell about how we cheated her out of a grande. we obviously offer her another drink but that wasn't good enough she wanted to talk to the manager. she procedures to tell the manager off on how she never gets good service and we are always mean to her and that none of us know how to do our job. and all the manager did was apologize.
   when is enough enough?
   it was a ing free cup of coffee!

   and then the **** came back 3 times that night to get more free iced coffee...

   Posted 4 years ago #
   Magical rainbow ponies

2. Just_Say_No
   

   Member
   

   Internets:779

    

   That sucks dude... My sm would have kicked her out and told her very politely that she wasn't welcome at his store anymore.

   Posted 4 years ago #

3. Perfectionist
   

   Member
   

   Internets:794

    

   Meh, I can kind of see how she would feel left out if you gave everybody else a grande, and her a tall. But why do you keep going somewhere where the service is no good, when chances are there is another Starbucks within eyesight?

   Posted 4 years ago #

4. tiredbarista
   

   Member
   

   Internets:128

    

   When you give somebody something for nothing they never appreciate it

   Posted 4 years ago #

5. coffee mart wench
   

   Member
   

   Internets:369

    

   I've been hanging out sample cups of iced coffee in drive through on my shifts, mostly because it's easier to assemble and sample than iced mochas or caramel fraps. I made up a pitcher of iced coffee with milk, and one of iced coffee with milk and classic syrup. Sweet or unsweet - a nice option, considering that it's free, right? So while you wait twenty seconds for your drink, you sip on some free coffee. Sounds nice to me.

   Yesterday I asked a woman if she'd like to sample coffee, and would she like it sweet or unsweet, and she opted for the sweet one. No biggy. Then she takes a sip, makes a face, and says - with rather too much condescension- "You call this sweet? This is not sweet." Keep in mind that I dumped about 30 pumps of classic into that pitcher ... it was sweet enough. But I don't drink sweet iced coffee, or iced tea, and I know that Southerners freakin' love that stuff, so I said something to the effect of "Oh? Well, thanks for letting me know. I'll sweeten it some more." Then I handed her the drink she'd purchased. She handed me back the sample cup... and waited. For me to make her a sweeter 4-ounce cup of sampled iced coffee with milk. And there were people behind her. I did so, of course (just say yes!) and I was very polite, and she left satisfied, praising me for figuring out how to sweeten it properly. Oh joy.

   It wasn't a big incident, but it's a good example of the "if you give a mouse a cookie" phenomenon that makes working at Starbucks so silly. Customers would probably be nicer to us if we didn't give them so much slack. I really wish I had the freedom to deny service to the truly horrible people, or just to tell them no once in awhile!

   "No, I will not re-make your frap for a fourth time, I made it right the first four times, and you are being a psycho. Either drink it or order it the way you really want it!"

   Posted 4 years ago #

6. bellaragazza
   

   Member
   

   Internets:323

    

   wow..Crapp and CMW how did you two simply not laugh?

   Posted 4 years ago #

7. Perfectionist
   

   Member
   

   Internets:794

    

   You should have told her something to the effect of "it must not be for you".

   P.S. the iced coffee is likely to drive away customers rather than hook them :)

   Posted 4 years ago #

8. coffee mart wench
   

   Member
   

   Internets:369

    

   Too true! That's one of the reasons I love sampling it. Everyone wants caramel fraps, and many are interested in the iced mochas, but our iced coffee tastes like pisswater to most people.

   Posted 4 years ago #

9. yo
   

   Member
   

   Internets:104

    

   people have the fing gull to complain about GROUNDS FOR THE GARDEN
   seriously?
   like what the f!

   Posted 3 years ago #

10. BeanHeart
    

    Member
    

    Internets:45

     

    People will always find something to complain about. I'm always prepared and usually amused about the weird complaints that have no logic behind them.

    Posted 3 years ago #

11. expiredcoffee
    

    Member
    

    Internets:59

     

    This is exactly like my other thread. Lady complained because my free samples weren't made how she liked. F-ing bitches.

    Seriously, what the HELL is wrong with our customers? Why are they so damn picky and spoiled? And another thing, the managers are total spineless ****. These people exploit an obvious weakness time and time again, and in fear of getting fired the managers just succumb and lie down to be rolled over. Don't they realize this wastes money AND sets a bad example for future or pre-existing customers? What good is a manager if they act like they don't exist?!

    Back in the day used to be that you ****-talk to a manager and you get thrown out of a store and banned. Now, they just smile and pass out freebies to anyone with a tone of voice louder than 70 decibels.

    Let me tell you a story that happened to me today on how being a decent manager is handled. I went to a 7/11 to get the mocha iced coffee (Because it kicks S-bux's ice coffee's **** and it's only one freakin dollar) and so I walk in and start filling the cup. I look over and there's a GIANT group of jock/prep **** bags. They come in, and there's literally 15-20 of them, all wearing baseball caps tilted to the side and softball t-shirts. I just got repulsed. One guy, of course Indian, behind the counter. He sees them walk in...

    Clerk - NO! YOU GET OUT! YOU GO IN ONE BY ONE! LEAVE NOW!

    And of course the dumb **** kids, probably around 15 - 18 years old, went back outside and stood there, each coming in after the next once the door bell was done ringing. I was like, HELL yes! That's right! AND, while he was ringing them up as I stood behind them, he said "Why you so stupid? You in gang?" and stuff like that. I freakin hate people that travel in giant packs. What the hell is wrong with them? I mean obviously the guy was ****, but hey, he had every right to be. It would've been way too easy to steal stuff. There's no detectors at the door so each of them could've easily smuggled some bags of chips or a candy bar or something. Imagine asking this guy for an extra shot after you paid for the drink already. He'd be like "NO CANNOT HAVE!"

    So yeah, that's how we should treat our customers. The soup nazi from Seinfeld rings a bell.

    Posted 3 years ago #

12. FarFlung
    

    Member
    

    Internets:527

     

    @expiredcoffee That just rocks! I would sooo love to do that to some of the snotty cows from my old store! I have a temp job supervising exams at uni for a couple of weeks - where I also get to tell people to sit down shut up and do as they are told. And I can say no as much as I want!

    Posted 3 years ago #

13. coloure
    

    Member
    

    Internets:107

     

    Why do they complain? They finally have control over something in their miserable little lives and they like to have it their way because Starbucks employees actually take all of that ****. It's only cause we have to. If I could have it MY way, I would so throw a grande iced coffee at that customer's face and tell her to get fing lost.

    Posted 3 years ago #

RSS feed for this topic

Reply

You must log in to post.