Yesterday, a woman walked up to me and ordered this:
"I need a extra-large french vanilla espresso cappucino with lots of cool whip and iced".
*facepalm*
Needless to say, I kept a smile on my face and eventually discovered that what she really wanted was a Venti Vanilla Bean Frapaccino. Yeah. The one without any "coffee".
-_-
Any others out there with amazing drink-ordering stories?
of course it was the one with out coffee! i wonder what would have happened if you gave her a shaken iced vanilla/hazelnut with whip latte. you know, to best accomodate her order. i mean god forbid she orders ESPRESSO and got a drink with espresso... she probably would have gone crazy blaming you for everything!
i once had someone order 2 tall vanilla DREAMS.
yes, DREAM.
i asked her if she meant the HOT or ICED drink. she said HOT. and i said meant the order a vanilla cream latte and made sure again she meant a hot drink.
she said yes.
her daughter said yes.
i make 2 tall HOT vanilla cream lattes.
i hand it off to her and she freaks out saying they were supposed to be cold and the one's with the crushed ice and i didn't know how to do my job.
wtf!
PAY ATTENTION WHEN I SPEAK TO YOU WOMAN!!!!
people are absolutely dumb.
It's like the literacy rate in this country is on par with a third-world country!
Yesterday, a customer, after much deliberation, asked me for a cafe latte. Then she had the nerve to say, "and it better not be blended! I hate cold drinks." To which I sternly replied, "A cafe latte isn't blended. Those drinks are on the other side of the menu, see?" she walks aways without a word.
I love when people order a Tall Espresso. And get mad when you give them two shots in a Tall cup...
"I WANTED A TALL ESPRESSO!"
"Sir, that technically is a Tall Espresso according to our Registers..."
"NO, I WANT THE ONE WITH THE WHIP CREAM."
"Oh! A Doppio Con Panna? No problem!"
"IS THAT THE ONE WITH CHOCOLATE IN IT? CHOCOLATE AND WHIP CREAM?"
"-sigh-....you mean a Tall Mocha?"
"IS THAT CHOCOLATE?!?"
"Sure..."
So I lovingly make the gentleman a Tall DECAF Mocha (clearly he needs the decaf). Oh yeah, as he stares at my chest the entire time. Jerk. At least TIP me like a Stripper if you're going to look at me like one.
LOVE THIS JOB!
Hahaha. My favourite is still: "Can I get a skinny, non-fat, soy latte?" RAAAAAGGGGEEEE!!!!! Seriously, WTF?
Oh, and: "I want a Cappacino, but only with a little bit of foam." ARGHHH.
There is really no excuse for that. I remembe going into starbucks as a teenager and not knowing what to order, so I would just order something without modifying it to try it. I didn't pretend to know what i was talking about by ordering a light foam cappucino! Idiots!
If one more person orders a no foam cap. im going to scream but even worse is when they walk up to the register and to tally ignore you when you say hello and then just say a size at you. Tall is not an order, you have to have words after that. I know that you MEAN coffee but guess what yes i am going to make you say it and next time somebody does this im going to rip my apron off and strangle them with it. Oh and by the way we do not serve milkshakes, no that is not ice cream in it, it's a Frappacino.
We also don't have donuts, fresh fruit, or sodas.
My personal pet peeve is when a person orders a no-foam Caramel Macchiato. Come on, guys!
perfectionist, you reminded me! although we did have donuts and fresh fruit cups/bananas.. starbucks does not serve soda besides the Izze drinks.
i hate people get mad at me personally because we didn't have fountain drinks and they couldn't get a diet coke!
"but the starbucks at barnes&noble has fountain drinks!!!!"
that's great. but did you check the sign before you walked in? we aren't barnes&noble.
Ugh, and I thought it was bad when customers would come in to my old Sbux asking if we sold cigarettes!!
I have been asked if we sold cigarettes, phone cards, and most recently, cappuccinos "that you can make at home"....wtf does that even mean?
Oh goodness! Are they referring to that crap in a box where you stir in some mystery powder in hot water?! Sick!
I love it when a customer comes to you and says they want a caramel......... a caramel what? Macciato? Frapucino? LATTE?!?!?!?! turns out they wanted a caramel apple spice.....*sigh* slavebucks customers and management sucks balls
"LIKE PITCHA LIKE PITCHA" - fresh off the boat chinese woman? xD
"What drink do I want...? It's like iced and it's sweet. It's the coffee one. The one with ICE. Um.. what was it? It was like brown, and it had like a kind of syrup in it. I think it was the uh.. " (holding up a line of 5 now...) "Like uh.. um..."
[We suggest a caramel latte] "Yeah I think that's it!" [make the drink] "It doesn't take right it. it was like more of like uh... the..." [vanilla?] "Oh yeah the vanilla one!" [remake drink] "that's the one." - A chick I'd rather not see again
"What's in your ice coffee?" Geez, I dunno, the blood of newborn kittens?
"I want a white mocha.." [make drink] "There's coffee in my white mocha. It tastes like cofee." [we explain white mocha has coffee] "Oh. I don't like coffee. Why did you put coffee in my white mocha?" - stuckup suburban woman
"I want the one that's blended with ice." Geez. That REALLY narrows it down.
haha northwestbarista - sooo true. they order a no-foam caramel macchiato, i put the caramel drizzle on top but it falls through the milk and they wonder where it went. YOUR fault for no foam!!
i think my biggest pet peeve is when people don't order a size. they're so confident about their order but then take an hour to consider a size. sigh.
OH GOD i think the absolute worst drink order was when some guy came in 10 minutes before closing, and he orders an orange mango banana vivanno. ok, so I right that down, and he snaps at me saying that he wants to customize it. ok. so he asks for soy, 3 scoops of protein, more ice, more juice and .... FIVE BANANAS. i'm standing at the till sort of holding in my laughter at the 5 banana thing and a partner rings him in ... he USES A free-drink coupon. partner was ****, I was already in a bad mood because the bananas barely fit into the blender pitcher ... and after blending, it fit 2 venti cups plus a tall cup. i asked the guy if he's ever ordered this before and he said no. (how would he know how to add milk, more juice and 3 scoops of protein?)
Well Darkroast, SB IS selling instant coffee now, is it not? The next logical step down the dark path would naturally be "just add water" cappuccino mix. In lovely flavours like "non-fat half caf soy latte with extra caramel drizzle", or perhaps "decaf no-whip mocha frappuccino light blended shaken green tea with protein and an extra banana".
A testament to everything that is wrong with Starbucks and it's customers. Keep in mind, this is an actual drink, I was also informed at the register that if we got it wrong, she would be really mad (starting off with an attitude from the very beginning).
A triple 2 shots on bottom 1 on top grande no vanilla, 2 pump toffee nut, 2 pump caramel, whole milk, one hundred and eighty degree, with whip, no foam, extra caramel, caramel macchiato.
These disgustomers are DOING TOOO MUCH!!! That's so repugnant, J-S-N!!!! See what kind of beasts Sbux has bred?
VITALIC - I would have given him the order in just one Vivano cup. If he wants enough "smoothie" (it's not a smoothie!!) to fill that many cups, he need to pay for it. If he's using a coupon then he gets one cup. But I'm a *** like that.
Iced venti 1 pump chai skim with TEN ice cubes!
I love when the line is out the door, and i have fifteen cups on my bar, and I'm shouting out the drinks into the crowd of zombies, and the grimacing woman hovering where I hand out the drinks is picking up every single cup as I set it down, and saying this isn't how I wanted it" because she doesn't know WTF she ordered.
c'mon, I mean, really?
The worst drink order I've ever had was a quad half-caf venti one pump vanilla one pump toffee nut one pump rasberry non-fat no foam extra hot well stirred latte...yeah...ill be sure to stir that nonsensical hot mess of yours...gladly
My worst order was a venti green-tea frappucino made with 2 pumps of classic 8 scoops of matcha, 1/3 soy milk, 1/3 non-fat, 1/3 creme base, xtra ice, whipped cream, and quadruple blended.
There was two of them and you damn well should know I had to hand scoop them into their cups cause they were so thick.
eww.
The worst drink I had was 1 pump cinnamon dolce, 2 pump white mocha, 130 latte with no whip extra foam and cinnamon dolce sprinkles on top.
ive so had a woman ask for a iced cappucino...as nasty as i thought it was i smiled and made the drink. when its all said and done i call the drink and handed it off...when she sees it she tells me i made it wrong...that there is not suppose to be that much foam on a cappucino. i explained that they are half foam half milk and she still thought i was wrong...these crazy people need to educate themselves before steppin into our store!!
Not a drink, but my favorites are the a-holes at DT who are on their cell phones, bark out their order like they're a drill sergeant then apologize to the person they're talking to on the phone because they had to interrupt their call to place their order. Then, when they get to the window, they look at the cup like you're trying to hand them a severed head and almost scream, "It's supposed to be ICED!!" They never said iced, they were so damned intent on talking on their f-ing phone, but now the whole line has to wait while you remake their stupid drink and you hear them on the phone telling the person, "Oh, Starbucks screwed up my drink, they're having to remake it." And of course, the next car bitches at you because they're late for work and they don't know why it takes "us" so long to make a cup of coffee. OMG
I'm still laughing about the five bananas thing...wow.
It sounds like this is common, but it's always bugged me when people don't understand what a cappuccino is. This couple ordered two venti "no foam" cappuccinos...I just stared blankly at them, and tried to explain (nicely) that it wasn't possible. I suggested they meant lattes? And they got angry, saying other places had done it for them, no problem! I mean, what do you say to that?
I also hate when people get their cappuccinos and then complain that it doesn't seem like there's anything in it.
Oh, well!
At least half of our guests are regulars and know exactly what they want--but even then, I sometimes have to wonder: does that "half pump" *really* make that much of a difference? Really?
Just yesterday we had a lady in DT who ordered a cappuccino, pulled in front of the store and came in complaining that her drink was just foam and shots. This happens a lot at our store, because we have a lot of rednecks who think a cappuccino is what they get at the gas station that comes out of a machine when you press the button. We also have a customer who orders her drink with one Sweet and Low and one Equal. I usually just put in two Splenda if I get to make her drink, and she's never said a word. And you gotta love the 1% milk people...come on...
I swear the idiots who come into my store and order an ICED Vanilla Steamer...
"Oh, you mean an iced milk with vanilla?"
"Ugh, I said steamer. That is what my friend told me to get so just make it!"
"Sir, a steamer is hot...hence STEAMer, so do they want it hot or cold...no such thing as an iced steamer."
We seriously made the drink 3 times!! Before he finally gave up on asking her, over the phone, what she really wanted...
Ridiculous!
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