I Hate Starbucks

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1. MadnessTAC
   

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   So I started working at a Starbucks in an upscale mall with snobby white people. Never in my life have i ever had such weird requests. The other day i was "floating" or standing next to the coffie machines and waiting for the people on register to tell me what the customer wants like a "tall Pike Roast" or something or other. This middle Aged woman was next and she asked for a cup of hot water. So i took a tall cup and started filling it with hot water. When the cup was about 3/4 full the lady says " oh excuse me? can you put ice in that?". I stopped and starred blankly at the lady, in the back of my head thinking *why did you ask for a cup of HOT water if you want FREAKING ICE IN IT*. I had no choice but to follow the request. I put a few cubes in it and gave her the cup watching the ice melt in the cup. She smiled and said thank you.

   Another weird incident is when some old lady asked for her latte to be EXACTLY 180f. WHAT THE HELL YOU CANT EVEN CONSUME A BEVERAGE OF THAT TEMP. WITHOUT BURNING YOURSELF. I then made her milk to 180 and poured it in the hot cup. Then i gave her the drink. 5 Minutes later she comes back and says "Excuse me, But this drink is not 180 degrees" So i then remade it and gave it to her. Right after this event, i requested to take my 30.

   Posted 3 years ago #

2. x.yoru
   

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   ... nah that seems normal.
   I've been asked to put a couple of ice cubes in hot water just to 'cool it down'.

   Another time a lady ordered 2 drinks, forget what, but for it to be EXACTLY 200 degrees.
   We told her that it would taste different and all that and she gave us this look like we were idiots.

   Posted 3 years ago #

3. Just_Say_No
   

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   I can beat all of that.

   I had a lady ask for an extra hot latte, with room in it so she could add cold milk at the condiment bar.

   I am not kidding, nor was she. I asked several different times in several different ways to make sure that was what she really intended to do, and offered to steam it to whatever temperature she wanted, so she could get the desired temp without doing something like that, but she insisted.

   And it wasn't like she wanted it to stay hot and then cool it off later, she immediately added cold milk... to an extra hot with room latte.

   Posted 3 years ago #

4. dragonfly123
   

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   Happens allllll the time, so get used to it! S-bux customers are the most spoiled, picky, and rude customers EVER. They are notorious for that!

   I had someone ask for a 130 degree drink. I had a customer ask for a 120 degree beverage. Whenever this happens, I want to take the thermometer and shove it up their ****! There is no reason for that whatsoever. So spoiled.

   Posted 3 years ago #

5. Just_Say_No
   

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   Haha, when I got the order for a triple 2 shots on bottom, 1 shot on top, grande, no vanilla, 2 pump caramel, 2 pump toffee nut, whole milk, no foam, 180 degree, with whip and extra caramel, caramel macchiato, I knew I had found the drink of legend. And when the customer told me that I had better get a marker because if we got it wrong she was going to be mad, I knew I had found the customer of legend. I have seen some of the rudest, most ridiculously demanding customers, with the most overcomplicated drinks you can imagine. But this was the kind of drink (eleven modifiers, two without a code) that we had joked about, but had never seen anything quite ridiculous. And this topped anything I ever could have come up with as a joke. And she was very rude.

   That was when I knew, that Starbucks not only created a monster, it was a monster. That was when I knew for sure that I cannot stay with this company, that I need to find a better job, outside of the retail and food service industry. I am a computer engineering major, but I am only in the beginning stages of the program. I am taking computer programming classes before anything else, so I can get a better job for the rest of college.

   Starbucks is ridiculous, just plain ridiculous, and so are the customers, and the coworkers, and upper management, and company expectations, and the drinks and the procedures and just say yes, and the obnoxious, rude and stupid barista's and shifts and the retarded freaking company. It is just the most ridiculous place I have ever worked for. I keep getting into fights with stupid coworkers who treat other barista's like garbage, are rude to customers, and when they point it out, they tell me I am rude for pointing it out and say it is a character flaw of mine. Yeah, I'm dead freaking serious. Oh and while they are rude to customers, they arrogantly talk about how great they are at customer service! Talking about how they are only nice to customers while they are at work... and not if they meet up with them somewhere (WHILE CUSTOMERS ARE LISTENING) and they will be the first to point out all of your faults both real and imagined. But they NEVER look in the freaking mirror. No it's all you, all your fault, you are a jerk.

   I hate the workplace drama, I hate the customers, and I hate the ridiculous company expectations. I.HATE.STARBUCKS.

   Screw the Siren.

   Posted 3 years ago #

6. dragonfly123
   

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   Oh my god. If that drink wasn't decaf, I hope that's what you gave her! What a spoiled b^&ch!
   I want to put all those picky, spoiled customers on an airplane and send them to Iraq to spend a month with our troops there. I say that 99% of them will die within the first 48 hours without their pretentious drinks that are made to their liking and have to drink three day old coffee that has sand in it.
   I'll bet you anything that most Starbucks customers wouldn't know what hard work was and I can only hope that some day they will be the ones serving on us, the baristas, who they made a point to be rude and obnoxious to.

   Posted 3 years ago #

7. Jett
   

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   Actually, you too don't have a clue what hard work is, so give me a friggen break!

   Posted 3 years ago #

8. grandma
   

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   Cruisy Tell me again what it is you do that is sooo hard. I forget. Was it digging ditches, brain surgeon? I know you do something harder than lugging heavy boxes, cleaning bathrooms and keeping the peace in line somewhere.

   Posted 3 years ago #

9. sanderson
   

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   Well, I see the old cruisyeyes is back. I was wondering how long it would take. It's open season again, I think.

   Posted 3 years ago #

10. Jett
    

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    Aww shucks, and I almost fell under your radar too. Nah, I am going to be good. So there. And I do haul boxes, yes.

    Posted 3 years ago #

11. affogato
    

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    I had a woman ask me to add about two inches of cold apple juice to her latte today. I thought that was a little weird... Then she said Starbucks used to have an apple syrup she loved. Am I forgetting something here?

    Posted 3 years ago #

12. dragonfly123
    

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    This is the epitome of hard work, both physically and emotionally. It's not nearly as important as other difficult jobs out there, but the green monster makes it seem like we're saving lives busting our **** the way we do. What a joke!

    Posted 3 years ago #

13. MadnessTAC
    

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    Yeah dragonfly123, I feel you on that one. Im a new "barista" or whatever you call it and they are already trying to lower my self esteem by saying stuff like, "oh your doing it slow", or "your lucky there is no rush going on now". lol i take all the time in the world because i work according to how much im paid, maybe if they increase my pay a good 5 bucks ill make drinks quicker. Some lady dropped a "for here" mug, starred at it, and ran out of the store. My manager told me to sweep it up and all the other customers were in the way, stepping on all of the broken glass because it was near the free milk and sugar.

    Posted 3 years ago #

14. dragonfly123
    

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    Ugh, utterly unbelievable. I get the "slow" comments, as well. Sorry, but for slightly over min. wage in a large metro area (AKA, I live below poverty level), I'm not gonna burn myself or wear myself completely out. Not worth it. What I do is embarrassing and unimportant and I treat it as such. The green monster WILL lower your self esteem and will make you feel incompetent. They use scare tactics and I'm dying to quit so the world will find out about all of it.

    Posted 3 years ago #

15. DARKROAST
    

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    Sbux has created such a behemoth monster rat-beast of. A customer. As if the intense, cosntant manual labor and brainwashing wasn't enough...
    @cruisy: regarding your box-lifting, who do you think puts our shipment away? 40 lb. boxes of coffee, 50 lb. Boxes of retainl and other assorted supplies, not to mention the heavy trash hauls out to the dumpster(uugggghhh!). Believe or not, the "Sbuv Experience" on the partner end is pretty labor-intensive!

    Posted 3 years ago #

16. grandma
    

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    Maybe cruisy gets the message that he needs to accept that this is a hard job or get the Hades off the site. Be good or be gone! You tell him Darkroast. Even mgrs lift and tote.

    Posted 3 years ago #

17. Jett
    

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    Granted you do your share of lifting, but I don't want to have a pissing contest here. BTW, I move thousands of pounds of material each day.

    Posted 3 years ago #

18. HotChocolate82
    

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    *yawn*

    Posted 3 years ago #

19. parrotheadkrm
    

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    I'm not sure I would consider working at Starbucks "manual" labor. It may have some mild manual labor involved; you are on your feet the whole time etc, but its not hard work, as in physically hard work. I consider manual labor to be construction, landscaping, that sort of thing. There is a mild component of manual to the work at Starbucks, but it’s not the main function. I've worked construction jobs, and I've work in kitchens, where I had to do a fair amount of lifting, unloading, cleaning etc. There is really no comparison to the two on a physical level.

    I'm luck now I have a desk job; the heaviest thing I lift now is my coffee mug!

    Posted 3 years ago #

20. dragonfly123
    

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    I guess it depends on how busy your store is and what kind of manager you have. Our is the busiest in the area and our manager is a psycho bi&%h, so it makes it about a million times more difficult and intense than it should be.

    Posted 3 years ago #

21. MadnessTAC
    

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    I mean the lifting is not too bad like the whole stock and garbage runs across the mall, but the way they rush us... I cant even Concentrate on the whole sanitary stuff cause crazy customers want their milk steamed quicker. And they are freaking pigs to add to that, i swear if we didn't have to do that cafe sweep every 30 minutes or so and let it pile up, the store would look like a total mess.

    Posted 3 years ago #

22. x.yoru
    

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    I know people have wanted half soy half milk for like 5 drinks. Such a BEETTTTCCCHHH to make when it's the craziest rush of all times.

    Posted 3 years ago #

23. dragonfly123
    

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    I know we all depend on this evil corporation right now, but I hope that in a couple of years I will open the paper and see that it's going under and that every store is closing. People should support local businesses that help their communities, make each town/city unique, and are ethical and treat their employees with respect.

    Posted 3 years ago #

24. parrotheadkrm
    

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    Wow, I was expecting to read a bunch of replies regarding the term "snobby white people"?? No one, really?? Wow. I'm not sure if I should be impressed, or out raged?

    Posted 3 years ago #

25. dragonfly123
    

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    Nobody is going to dispute the type of people who come in every day. It's terrible how they treat us and I only hope for the tables to be turned one day.

    Posted 3 years ago #

26. parrotheadkrm
    

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    I'm not saying they aren't snobby, I'm just saying, that sort of "racial genrealization" is normally called out on forums like this. Imagine instead of "snobby white people" they said "stupied black people" or snobby hispanic people".
    Just pointing out....

    Posted 3 years ago #

27. Jett
    

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    Oh God dragonfly123, a bit melo-dramatic are we?

    Posted 3 years ago #

28. dragonfly123
    

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    You would be too if you were employed by the Green Monster. I used to work for a mom and pop coffee shop and I never had any complaints, was treated nice by my employer, colleagues, and *gasp* the customers! AND made more money. The good ole' days.

    Posted 3 years ago #

29. Jett
    

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    What you don't realize is that you have a job, be thankful, I don't know how many times that has been said on this site. And work has all sorts of challenges, just work around them and you will be fine.

    Posted 3 years ago #

30. HotChocolate82
    

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    I could of sworn this site was called "I Hate Starbucks"...

    Posted 3 years ago #

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