I went to another starbucks last night near my school and the baristas in there were so freaking rude to me. I wanted a double tall mocha with ONE pump of raspberry and the b*tch charged me for the ONE PUMP of raspberry! then she gave me the price and sticks out her hand for the money. when I told her I had partner numbers she got really annoyed and didn't even make eye contact with me for the rest of the transaction.
I don't even treat the CUSTOMERS that badly O__O
Generally, I wouldn't charge anyone for one pump of any syrup but I have seen others that do charge for it (personal choice I suppose). But for the record I don't drink our stuff so I see no reason for going to any Starbucks =-)
I was with a couple friends and we needed the caffeine for some studying. otherwise I wouldn't have gotten anything.
and my manager actually said that the official starbucks code says not to charge someone if it's only one pump of flavor
So if someone wants a tall latte with 1 pump vanilla, 1 pump hazelnut, and 1 pump toffee nut, they just get charged as a tall latte, not a syrup latte? I would be surprised to see the "official starbucks code" says to give stuff away for free.
I stopped charging people when the price went up but my wages stayed the same. Or was it when my hours were cut that they got free syrups all together? I don't remember lol. Either way, I stopped caring about SB soon after I began working as a barista when I found out everything I was told in the interview about SB taking care of its employees was a lie.
Decaff4u I think you're trying to be a smarta**. Of course you would charge them for lets say just a tall vanilla latte but with an ask me and sub 1 pump hazelnut sub 1 pump toffee nut. But believe me they do not like when you give stuff away...HA. I gave drinks away to random customers just to make their day...I don't care...Starbucks can spare some drinks.
"I stopped charging people when the price went up but my wages stayed the same" is my second favorite Bux-related quote. The first? "I stopped caring about SB soon after I began working as a barista when I found out everything I was told in the interview about SB taking care of its employees was a lie."
Decaff4u- you rock my socks!
It was meant with just a touch of smart-assness, however, nothing they do makes sense. It's not x amount of cents per pump, it's supposed to be by each kind of syrup. If you want 30 pumps of mocha, it's still the same price as 1 or 2 pumps, so if you had 2 pumps of mocha and 1 raspberry, it costs SB less than the person who gets 30 (or more realistically 8-10... still disgusting lol) so it's pointless to charge for more than one kind any how. I think the barista shouldn't have charged for the extra syrup. She doesn't make any extra money for it either, so she has no benefit in screwing other people over.
I never charge for syrups period. sometimes if a decent human orders a grande I'll charge them for a tall. I'm nice to my nicer customers. however, if an a**hole walks in and wants one pump toffee nut, one pump hazelnut, one pump of everything including your dignity, I charge them
I charge for syrup each and every time. I've had too many customers order just a latte, take a sip of it at handoff and then ask, usually with a little laugh, "can I get a couple of pumps of vanilla in this?", knowing full well they wanted a vanilla latte to begin with. So because of the few, the many will suffer. Plus, it's what our manager tells us to do. But if a drink gets four pumps of syrup, say, like a grande vanilla latte, we've been told to give them four pumps of whatever they want, even if it's one pump each of four different syrups.
If you want it, you should pay for it.
I love when you try and hook someone up (charge for a "tall in a grande", if they ask for a "grande with lots and lots of room"), "forget" to ring in some syrup, give them back $1 instead of $0.99, whatever, and they proceed to call you out on it, chastising you like you made a mistake and/or are somehow too retarded to use basic math and reasoning skills (sensing a theme here?).
And you can't really be like, "Oh I'm sorry, I was cheating the system and trying to make your day a little brighter," because by then everyone else on the floor is staring at you and the manager has come over to help you count back correct change, or explain ever-so-kindly that, as they suspected, you ARE too stupid to work a register properly, but since it was "our mistake" we'll just give you that extra syrup/grande coffee/$0.01 on the house today.
The end result: Your MANAGER looks like a nice person and YOU look like a fool.
@fresh_ground one time I forgot it was sunday and so I charged this guy for the non-sunday edition of the times and he literally started SCREAMING at me for undercharging him
i had no problem charging for syrups for people that were jerks. but generally...if they were nice, i never did. i was making minimum wage and starbucks well....sucked balls. so i didnt care either way. i really liked making people happy, and giving them stuff seemed to do that. it made me feel good seeing them smile and knowing i was screwing starbucks in the process. heaven!!! BUT if they were a jerk, trust i charged them for EVERY LITTLE THING POSSIBLE and if i was making it it was DECAF with old reheated milk. whatever i had handy. not a single person ever noticed when i used old milk or whatever....it made my job tons easier and again....minimum wage and working my butt off. whatever. the food there is DISGUSTING. i had one of the 'sparkle donuts' which, yes, are very cute.....eat one, and it tastes like CRAP. its kinda like starbucks...it looks good, but spend some time there, and its just CRAP. the only drink i truly truly loved was the iced chai. again....that had NOTHING to do with starbucks...it was tazo chai and milk. lovely. but thats it. coffee SUCKED. fraps SUCKED to make and drink. the smoothies were good actually! and the teas rocked...again, starbucks had nothing to do with that.
yeah milltown the teas are tasty. i'm a little sad i won't be able to restock with all full-leaf before i go. of course i won't BUY them - what a rip-off - you get like half the tea bags for a higher price with full-leaf. they may be tasty but the old ones are more convenient.
90% of my markout was teas, and the other 10% was gifts. i've never been a big coffee drinker - i actually thought working there i might acquire the taste. lol. well i guess now i can stomach it, but even IIII think starbucks tastes burnt. lol.
I love the tea products. I've been drinking em looking before sb bought tazo out too. Hats all I really drink now, and omg the espresso is soooooooooo terrible. When mixed in a drink I don't notice but I was making myself a doppio with toffeenut and sugar (experiment) god thatstuff is bitter. Like chewing on lemon rinds bitter. Tea alllll the way !
It clearly states in the Barista 101 training that we charge ANY amount of syrup.e.g 1 pump. If someone tries to be sneaky or not and ask for anything additional. I make them go around to the register to pay for it before I hand them their drink.
It totally depends on the customer for me. If they're snobby pricks then they get charged for every drop of sugary shite that goes into the cup. I've got this lady who comes through drive through and orders an americano w/ 2 inches of soy. I made the mistake of charging her when I got hired and suffered the wrath of rich lady driving mercedez benz bitching about paying 50 cents for soy. I've been told don't charge her by shifts and what not, but I still put it in the computer and play dumb just to watch her flip her whig. Good times.
I charge them with every "extra" that comes out of their mouth.
XXXX caramel = +2.50 for you. :)
I stopped giving anything "free" to customers. it's their fault for giving in to their addiction to poor product and calories.
I never charged for syrups. Never got called on it, never cared. I had really good customers, by and large, so I tended to give stuff away.
Seriously, I'm pretty sure the baristas at other stores have no idea how to treat customers. I occasionally go to stores other than the one near my house (since I noooo longer work for the devil!) and I swear to god they don't get it. When customers have a longer wait time, you acknowledge and talk with them because it makes the wait feel shorter. When I was borrowed at other stores, I did the same and found the customers were less likely to snarl.
Holy crap, 4X caramel is expensive!
I hate giving stuff free to this disgusting greedy customers, but I don't want SB to make a profit either when they raise their prices and still continue to pay us shinola. My solution is not to charge, but sabotage their drinks with decaff or dead shots. Lose for them, win for me. By the way, I found giving your two weeks notice raises your morale for the rest of your time there.
I should mention I'm not a bitter person, but as a barista you get walked all over by the company as well as the customers. Because we take flak from everyone, I think we can direct our anger in any direction and still feel better lol
@decaff4u I've come to a point where I hate starbucks more than the customers so I don't charge for any syrups, shots, or soy. all of my friends get free drinks. sometimes if someone orders a venti I only charge them for a tall. a girl came in once and wanted a doughnut but didn't have the money so I just gave it to her.
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