my little brother works for the bux (makes six months soon! GRATS BRO!) and he's been working as a borrowed at a few other stores. he had his first rude encounter with a customer and handled it with such class and passive aggressiveness that makes me truly realize how related we are.
a japanese girl ordered a grande GTF and so my brother makes it, tops it off with whip and hands it off. the girl shoves the drink back at him on the hand off and says, "no. not right." and huffs. he asks what's wrong. she says, "i said no. whipped. cream." he smiles, apologizes, and takes the whip off, relids it, and hands it back off. girl huffs again, "excuse me, there's still whipped cream on this. i won't drink this. this isn't what i ordered." he smiles, turns around to make a new one for her.
meanwhile, as he's prepping the blender with ingredients, the customer starts complaining about him in japanese to her friend, about how this barista is stupid, did he even go to high school? he doesn't even know how to read cups or make drinks correctly. so my brother, who understands everything this girl is saying, gets a bit angry. as he's finishing up the drink, pouring it in, she starts making fun of the way he looks.
what does my brother do? squeezes some sani liquid into her drink, swirls it around, holds it at the hand off plane. as she reaches to grab it, he pulls close, whispers in her ear, "next time you decide to talk **** about me, make sure you do it in a language i can't understand. wakarimasuka?" smiles, lets go of the drink, and says "have a great day!"