I worked at other coffee shops years before Starbucks and, wow, I thought I hated my previous jobs. I've been at this company for a while now and have only been partially trained on hot bar and register. My two weeks of training were spent doing exactly what I'm doing now --- ringing, opening, and making/grabbing coffees and pastries. Except I wasn't getting tips. =/ Isn't so terrible except that I often get yelled at for not knowing what to do or where things are. My manager hasn't got a clue, the employees aren't that helpful, the customers are ***holes... It's ridiculous! "Yes, I realize there's a rush but I need someone to help me make sure I'M DOING MY JOB RIGHT." I don't want to be the person that doesn't give a ****, but that's basically what I've been reduced to. I can't give quality service when I can't even be given basic training.
The work Starbucks employees have to do far exceeds duties at other shops, and the customers... OMG the customers.... Throw me your **** hand-written sleeve, spout out a quick list of all the ***** impulse items you're going to grab and wait there for 20 minutes while I look for the buttons on this POS screen, then watch as the price exceed your 'usual' total. Yes, I will probably overcharge you. Why? Because I haven't been trained properly and have no ***ing idea what I'm doing. Sorry. Oh, and SIR, when I repeat the order AND the total, watch as you NOD and indicate that your order is CORRECT, DON'T throw your card and receipt back at me and tell me I'm wrong AFTER the fact. **** YOU! Oh, and to the lady who wasted half an hour of MY time because you were too busy flirting with the guy behind you in line, I hope when you got home you realized that you were charged for a chocolate croissant you never ordered. Had you ACTUALLY been listening to ME you wouldn't have nodded when I asked if that croissant was yours. Dumb *****.