Ok, I've had some testy, terse, difficult customers (who hasn't?) but this one was the first one I'd categorize as terrible. She kept mumbling something that I interpreted as "petite vanilla bean [scone]" and I confirmed it with her, but she in fact wanted a green tea. She was so incredibly **** about this miscommunication, hissing "I said it *twice*!" and stared ragefully into my eyes for a good 2 seconds.
I then inquired as to what size she desired and she perplexedly looked to the heavens and uttered "grande?!" clearly in some state of existential anguish. Steadfastly remaining committed to Legendary Customer Service, I measuredly asked if she would like a bag for her two Perfect Oatmeals with every topping. She refused with disproportionate hostility once again and I watched as she audibly growled at having to make two trips to her table to carry the cumbersome load.
I think it confused me more than **** me off. Why would you be so hostile to an innocent barista? Hmm, actually I can think of a lot of factors that would make someone act so hatefully. I'll just go with the explanation that she missed her daily Zyprexa dosage.