Top 10 Annoying Customer Habits

I Hate Starbucks » I Hate the Customers

Top 10 Annoying Customer Habits

(105 posts) (60 voices)

Started 2 years ago by Coffee Master
Latest reply from extrahotsoy

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ScowlingSiren

Member
Internets:38

The customers that annoy me most are the ones who assume they know how to do my job better than I do. On the rare occasion I'm on bar they'll stand and stare, of course, but they'll also butt in and try to coach me through each step of making their stupid mocha-extra-caramel-bullshxt-concoction.

"That's FIIIIVE pumps of mocha, now. Make sure the foam isn't too bubbly. Don't let the shots sit there too long!"

Listen d-bag, if I wanted to listen to that I'd make a recording of my manager saying the steps and play it on loop. Now trust the "certified" pin and hop off!

Posted 1 year ago #
nofoamcapp

Member
Internets:106

The habit I can't stand the most is when customers wait at the register for their drink. Do you wait at the register at McDonald's or Wendy's for your food? Nope. Why is that so hard to understand with Starbucks?

Posted 1 year ago #
Dry Sharpie

Moderator
Internets:82

Actually at certain McDonalds and Burger Kings, there is no hand-off counter, so you do receive your food at the register.

Starbucks puts its hand-off counters closest to the doors, which is confusing for first-time customers. They see everyone waiting at the counter and assume it's where you order your drinks. Of course, the menu is located right behind the registers.

Posted 1 year ago #
crucial_buzz

Member
Internets:313

Not at my store. One board is behind the registers (frappuccinos), another board is behind the hand off counter, and another board is next to the syrups.

Instead of them all being together and in one place, they're seperate. Makes it extra confusing when new customers are coming in. I had someone ask me if this was Starbucks today because she only saw the frappuccino board and caramel macchiato isn't on it.

"Do you only have frappuccinos"? No.
"Where's iced coffee? Do you guys sell it?" Yes...... on that board waaaaaay over there.
"How much is an espresso?" Hold on..... *walks across the store and looks up at the espresso board*

Posted 1 year ago #
Suckbuck

Member
Internets:212

^ lol tell me seriously that you did walk across the store...on purpose or forgot the price??

Posted 1 year ago #
nofoamcapp

Member
Internets:106

I mean at most fast food restaurants you at least step down from the register so the next person can order...

Posted 1 year ago #
crucial_buzz

Member
Internets:313

@suckbuck I've only been working at sbux for around 1 month now.... probably a little more.
I could have used the register, but it's tempermental. It was quicker to walk down there and stare at the board than ring up a shot and furiously poke the register to void the item.

So... yeah. I did. *hangs head in shame*

Posted 1 year ago #
KDH

Member
Internets:770

The handoff isn't always closer to the door. I thought it was, too...I was super confused when I visited another store for the Xmas meeting...lol Here I am, a partner, and I can't figure out where to order. *headdesk*

Posted 1 year ago #

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LemonLoaf

Member
Internets:35

1. When customers talk on their phone
2. When we dont have the pastry or arent brewing the coffee they want and they say "Fine ill go somewhere else" or say something snooty.
(I do not care what you do as long as you leave me alone.)
3. When customers leave their trash strewn around the lobby
4.When they scan their own items, or scan their card on their phone while im still entering their order.
5. when they ask me to heat their pastry after i have given it to them
6. when they ask for drinks iced after i have made it

Posted 1 year ago #
Suckbuck

Member
Internets:212

@ crucial_buzz....aww I am sorry...didn't mean to offend you lol. I thought you did that on purpose...I am new too, and worst part not a regular consumer of Starsucks so I have done some shameful/stupid acts too like making ice coffee using hot coffee and ice...adding espresso to creme-based frappucinoo hehehe

Posted 1 year ago #
americaNO

Member
Internets:12

sooo where is coffee masters original list?

Posted 1 year ago #
starbucksbrah

Member
Internets:6

1. looking impatient and hurried as hell but when it comes time to order they dont know what they want
2. they order and then proceed to take out their wallet which is on the bottom of their purse
3. they hand you their card when there is obviously a card reader right in front of them (licensed store brahs nomsayin)
4. they say caramelo frappe
5. they order 5 frappuccinos and after every one you ask if theyd like whip cream on it hoping that at some point they'll catch on but they dont.
6. they ask for a regular coffee and you dont know what that means
7. they ask for a decaf coffee and you tell them its on pour over and itll take 2-4 minutes and they tell you they dont have time to wait and they'll take a decaff americano (when the drink queue is obviously longer than the time itd take to make a pour over)
8. you repeat their order once when they order. and repeat it again at the end when you ring them up, they confirm. you make their drink and they say you still made it wrong
9. they point to something in the pastry case and you respond with what you think they are ordering and they nod/confirm. you give it to them in the bag and they say "NO! i wanted that one!" while they angrily point in some general direction
10. you ring up a party of two ordering two separate drinks. you politely ask for the first persons name and they reply with some common name like "sarah". you politely ask for the second persons name and they stare at you like youre an idiot and respond with "uhh you can just put the same as hers..." wait wouldnt it just have been easier to say "emily" then to waste your breath with 8 more words?

Posted 1 year ago #
bluesky718

Member
Internets:5

can i get a refill on my triple venti vanilla late? why not? then can you just add alittle and charge me less?

Posted 1 year ago #
latteslut

Member
Internets:87

it's really cute when customers order something, take someone else's (much more expensive) drink and then try and put the blame on the barista. um, no? it's not our fault you took a venti cinnamon dolce when you ordered a tall pike.. why did you even go to the handoff? and then they get irritated when they don't want their original drink and don't want to pay for their new one either. yeah okay then. in what world is it ok to do that?

Posted 1 year ago #
50 Cars 30 Minutes

Member
Internets:12

*Customers moving to the side of the bar to watch my every move as I make a drink.
*Telling me to "fill it all the way up."
*Overuse of Starbucks lingo.
*Customers pretending they're regulars in front of their friends when I've never seen them before in my life.

Posted 1 year ago #
2Hot2Handle

Member
Internets:218

I really don't like it when I'm at the register and someone walks up and stands right in front of me while they're looking at the menu. That's annoying as it is, but then they always, always, open their mouths widely, as if they're unable to think with their mouths closed. It literally makes me want to physically reach out and shut their mouths. It's like, dude, I don't wanna see your tonsils mk? Gawk at the side of the register please and thanks. It's annoying because it always happens.

Posted 1 year ago #
frapmasterd

Member
Internets:62

4.When they scan their own items, or scan their card on their phone while im still entering their order.

god this one KILLS me. they're in such a **** rush to get their drink that they don't realize scanning their phone is going to keep bringing up an error message until i get a chance to hit the sbux card button.

Posted 1 year ago #
sublimeculture

Member
Internets:21

"Jsyk, my kid puked in the bathrooms" *walks out the door* Uhm, okay. Thanks.

Or when someone spills their entire drink, and instead of letting us know, so we can give you a new one, and clean up the mess, they walk right out of the f**king door. Fine. Go ahead; I don't care, that's one less thing I have to do.

Or when the b*tchy regulars come in and in a sarcastic *you should know this really long, complicated drink of mine, by now* attitude, tell you their usual. I get it, it's just that you have the entire f**king boxes on the cup labels filled out to the max. Jeez.

Or how about when they ask you for a coffee, and you ask them if they want the Blonde, Dark, or Medium, and they get **** off and say "whatever your normal is". You could have said that first, jesus.

Or the plenty of times they just point at s**t in the pastry case, and you have no idea and then ask, and they tell you in an annoyed voice. I should be annoyed because of your stupid ordering style, **** off.

Posted 11 months ago #
starfire_espresso

Member
Internets:71

^oh my god, the last two. Those things make me want to punch a baby. I've made a habit of asking Moron #1, "blonde, pike, or dark?" each time, and each time he looks super confused, says "whatever," and I smile and get him whatever is about to get dumped.

Posted 11 months ago #
TallHotCoffee

Member
Internets:144

I was with someone who did that once (cutting off a barista at "how are y-" and jumping straight into their order).

When I asked why they'd done that, they shrugged and said, "they don't really care how I'm doing, they are being paid to be nice-why waste my time and theirs with senseless, idle chat?"

Posted 11 months ago #
Señor Cardgage

Moderator
Internets:1,241

We're not robots, and while we aren't particularily invested in random passersby personal lives, we're generally friendly. It's less 'we get paid to be nice' and more it's part of the job. I'd get paid the same if I just flatly said 'What do you want' to each customer- I choose to be nice to you gibbering troglodytes.

People like your companion? Despicable. That should have been a dealbreaker.

Posted 11 months ago #
TallHotCoffee

Member
Internets:144

Oh it is, Senor Cardage. Unfortunately it wasn't a date, it was a relative. =[

Posted 11 months ago #
ryuness

Member
Internets:496

That means you can get away with punching them for being rude. :]

"Only two things are infinite, the universe and human stupidity, and I'm not sure about the former." - Albert Einstein

Posted 11 months ago #
Señor Cardgage

Moderator
Internets:1,241

Yes. Relatives are fair game for swift, violent retribution.

Posted 11 months ago #
Dry Sharpie

Moderator
Internets:82

I see that it runs in the family.

Posted 11 months ago #
TallHotCoffee

Member
Internets:144

Oh ****...the Nemesis has arrived. :)

Posted 11 months ago #
TallHotCoffee

Member
Internets:144

Actually I'm glad you're here DS, serious question: do you think there are any health risks involved with daily drinking brewed coffee?

I've seen people's personal coffee cups darkened from constant use; I can only imagine this buildup can occur internally with people, only with no apparent way to remove it.

Posted 11 months ago #
Crappycino

Member
Internets:1

Me: I have the bacon egg and cheese.
Customer 1: is that the spinach egg white wrap?
Me: No mam, this is the bacon egg and cheese!
Custome 1: is that the spinach egg white wrap?
Me: No mam, this is the bacon egg and cheese!!
Customer1: oh ok
Customer 2: is that the bacon egg and gouda?
Me: we'll, is Gouda a cheese?
Costomer 2: yeah I think.
Me: we'll then yes. It is the bacon egg and cheese.

Posted 11 months ago #
DiabetesRUs

Member
Internets:136

1) Customers who say surprise me. Especially when they refuse to asnwer questions: 'Caffeinated or not?' 'Iced or hot?' 'I said surprise me' Cause I totally know what you like. I'm always tempted between the simplest drink and the most expensive.

2) Customer who tell you they are in a hurry... cause it's totally possible for me to make the machine pull shots faster. yup. Its also my fault that you decided to come in here. yup.

3) No Ice/No Water. We won't actually do both at our store, we have to tell them we can't give them more product for the same price, but really? If you go to a store to buy a steak with fries and say I don't want the fries .. they aren't going to upgrade your steak? We now add water to light ice tea lemonades muahahaha.

4) Customers who don't say please. Everyone who works in my store is awesome and friendly is it so hard to return that if you are asking us for something. Shoving the bullet in my face or demanding an iced water just comes off as so rude. We are people you know?

Posted 11 months ago #
smallsizeb

Member
Internets:132

Honestly any of us could write a book, but here are some of mine:
1) when i am on bar and i have about 343905 drinks or at least what seems like it and someone asks me for a cup of water, or a spoon or for more half and half for the condiment bar. Even worse is when someone asks if there drink is done yet and Its getting steamed or whatever. its like **** hold your horses!
2) when a customer gets mad that something isn't in there drink ex; not non fat, or milk in their ice coffee because most of the time its THEIR FAULT for not telling us in the first place! **** I CANT READ YOUR MIND!
3) when people just throw money down on the counter i HATE that. i aint yo slave.
4) people who **** about foam.
5) people who hover while I'm making drinks.
6) people who come and just order water.
7) people
8) PEOPLE
9) oh and people....
working here just makes me hate people...

Posted 11 months ago #

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