Lately my hours have been threatened to be cut in half based on performance. (BTW I have had only EE on my reviews with 2 seperate managers telling me that my score was the highest they had ever give, and no corrective actions. But due to a bad haircut- my neck tatoo shows, which obviously means bad performance.)
So I'd like to share my top moments at my lovely(no sarcasm- I do like MY store) Starbucks.
Top Moments:
1. Cleaning up a bathroom where a man had explosive diarreah- I had to clean all four WALLS. When asking the facilities contact manager if this was a biohazard he stated, "Having a haz-mat team come would be the equivalent of 1,000 lattes." Starbucks profit- 1000 lattes. My health- worth ****.
2. A regular homeless man came in one night to order his tall coffee. He has always been drunk but never rocked my richter scale on someone to throw out. This night, however, he was covered in blood. Quite concerned I asked him if he was ok. He denied having any problems and handed me two blood soaked bills. I asked him if he would like to clean up first because his money was covered in blood. He handed my two new bills, took his coffee, and sat in our comfy chair. While calling the cops, the other barista informed me that he had urinated on the chair. The paramedics came and needless to say we threw away that chair. BTW that was not the first time that chair had encountered urine. Think about that when you take your break in one of those chairs!!!
3. Two men came into the store and picked up two espresso machines and bolted out the door. Imagine a short, plump woman bolting out the door after them screaming profanities. Said woman, ran a block and half after the thieves, caught up with the over 6', 300 lbs man, grabbed him by the collar, he and his buddy drop both the machines, big guy pushes said SS down to the ground and runs off. Both machines are recovered and said SS claims temporary insanity to cover her a**.
4. Beligerent man comes in to return tumbler without a receipt. The barista tells him our return policy. The man chucks the tumbler at her barely missing either of us and then storms out.
5. I was at the register but had left to put a sandwich in the oven. When I came back, the customer who had a reputation for being a b*tch to all of us (but who we put up with because that's the job) was glaring at another nice regular customer and telling her friend on the phone, "Some people are just fat and bitter." Concerned that something had gone horribly wrong while I was away for 30 seconds, I asked if there was a problem. She told me that the other customer had been staring at her, and when she asked what her problem was she ignored her. (What probably actually happened was that the other customer was watching the barista grind her coffee, spaced out and didn't realize that this b*tch on the phone was talking to her.) So I told the b*tch that she can't verbally assault people in our store (even though we had all been taking the abuse for awhile). She proceeded to tell me that it was none of my business and that I have no right being in customer service. *eye roll* Names were taken and I tried to resolve the situation. Finally I had to tell her she needed to leave or I would call the cops, and that she was "bannished" from our store. She asked why. I said, "Because you have a volitile personality that is dangerous to our customers." hehe, in a screaming, irrate voice with veins popping out of her neck she screams, "A VOLITILE PERSONALITY?!?!?!?!?!" Lol, we will miss her.
There are so many more, but these are my top 5. I have to go put my new turtleneck shirt now and head to work. Much love to all who do their job well and still get **** on.