so i just started working at starbucks a little over the month ago, and already i can tell its not going to last very long [kudos to all those people that last years-im in awe].
so ever since my training ended, ive been thrown on the drive through every day, and expected to do both dto and dtr, without having more than five minutes of experience on the pos. during a slow time, i dont mind this so much. but what bugs me is when the asm's ignore the fact that i have ten or more people in line, am being yelled at by both the person ordering and the person i have at the window waiting for their drink, and other "partners" [most of which thus far have been less than stellar] for mixing orders up. but every day, im amazed at how stupid people can actually be..theres tons id want to say to customers that i cant say to their faces.
1. get the hell of the phone. honestly. you cant take 30 seconds out of your conversation to order? what bugs me more is when people drive up to pay, still chatting away on their stupid phones, and when i try to confirm their order, they actually wave me away and ROLL UP THEIR WINDOW. in such cases, once they finally roll down their window and ask why their drink is taking so long, i ask them as many annoying questions as i can possibly think of. those jerks always ALWAYS get decaf.
2. **** who drive up and blame me for the fact that their drink is taking MORE than three minutes to make. because, yes, i do control how many customers are in the store at any given time, and i should use my vast power to make sure their drink gets out to them as soon as possible, making other [maybe even NICE??] customers wait longer for theirs. no way.
3. as i tie in to the last one, customers who actually come into the store after being in the drive through and complain that i was "rude" and did not provide them with "exceptional service". im sorry, but im going to treat you like you treat me. im NOT going to go out of my way to be nice to you when you treat me like a mindless, emotionless robot.
4. i can see you picking your nose in the camera!
5. so far, one of the most idiotic things ive seen happen is a customer ordered a "tall 160 degree nonfat 5 pump vanilla latte", drive off as if all is right with the world, only to return five minutes later yelling at the top of their lungs how their coffee isnt 160 degrees. sometimes i want to tell them to turn their **** heater on, just to see their reactions.
honestly, ive never been so verbally abused in any job ive ever worked [including wendys and subway]. mentally ill, "retarded", idiotic, mindless, among other things i wont even say on here.
i started working for starbucks because i kept hearing about how fun it was and blah blah blah, but now i think whoever told me that is completely full of it.