I'd like to apologize to every customer who came through our store during peak today and ordered brewed coffee. EVERY SINGLE customer received decaf!
We opened our doors at 4:30a.m. to this lady impatiently waiting, knocking on the door and pointing to her watch (like that's going to make us want to open the door).
Bit*h in a suit: I'm here for 2 large coffee boxes NOW.
Shift Supervisor: I'm so sorry - we weren't notified that there were travelers to be picked up right at open. We can get those started for you. We've got some coffee that we can use to fill but it will be another few minutes. Can I make you a drink for free while you're waiting?
Suit Bit*h: I don't have time to wait TWO MINUTES for this! I'm already late!
(really? WTF is open at 4:30 a.m.???)
SS: Again, I apologize. We'll get started on that for you right away. Is there a drink you'd like? I can make that for you and give you a pastry on the house for your inconvenience.
She takes a venti 1/2 caf 3 pump SFV/SFC skinny latte with no foam - "make sure there's NO FOAM - you people can't ever seem to get that right" and an oatmeal and proceeds to sit in the corner bitching on the phone about how we're making her wait.
We bust our butts to get her travelers and when we're passing them out, the shift again apologized and handed her 2 recovery coupons.
Suit bit*h: Oh I didn't order these. This is Starbucks right? You should have enough coffee at all times for customers' needs.
Takes the coupons and leaves. I'm ****. We broke a sweat at 4:30 am for this c*^t who took our free latte, free oatmeal and 2 more free drinks???? I sought revenge ...
I proceeded to take both cubes of whole bean coffee and exchange them for 2 bullets of decaf espresso.
Looking back now, it was a bit excessive for me to do that to all the poor saps who came in during peak for their caffeine fix that never came, but wtf? - who cares ...