I was working the drive thru last night. I was in a pretty good mood when the ominous ding of the drive thru went off. I answered with my usual "Thank you for choosing Starbucks, how can we help you tonight?" about 3 seconds later the guy shouts "HELLLOOOOO?" (rudely, might I add) My bar looked at me and was like, "I got this". The guy proceeds to order a Grande extra foam latte, oh and can you throw an extra shot in that? and a venti easy foam latte. I told him that we will have it for him at the window, and he asks me for the total. I was not standing by my register so I had no idea. I get to my register to tell him and he pulls ahead. I collect his money and he makes sure that there is an extra shot of "expresso" in his grande latte, and I assure him that there will be. About 30 seconds later I hand him his precious grande latte with three decaf shots and he again makes sure that there is an extra shot in there. Oh there was, and enjoy falling asleep.
Whom did you decaf today?(1178 posts) (433 voices)
We have a regular who will either ignore you or tell you she doesn't know what she wants. She gets the same thing every day. After another customer told her I was trying to get her attention, she glared at him, looked at me, and huffed. She mutters her drink and throw her money on the counter. Decaf for life.
A guy comes in and pays for two doppios, but only gets one first so he doesn't have to stand in line for his second. He leaves his cup, newspapers, and whatever other trash he has all over the table. One time when he brought in his kids, one of their hot chocolates spilled and we didn't find it until after they had left. He now gets decaf from most of the other partners.
Everyone who gets an espresso drink this morning got decaf. Last night I filled it with decaf. And my co-worker was concerned like I just did something REALLY terrible and I said: I just did you all a favor.
I don't work at Starbucks anymore, but a year or so ago when I did there was a woman who wanted a whole milk latte. We make it for her, and she comes back to my register shouting, "I WANTED WHOLE MILK LATTE." I kindly explain that that was exactly what we gave her. "NO, NO. I WANT WHOLE MILK. ALL MILK. A LATTE IS ALL MILK."
...So of course, I explain to her what a latte is. She can't believe my level of stupidity, and goes to the barista. He too explains to her what a latte is. She doesn't have time to have a steamer remade, so she storms away to the condiment counter. "WHY IS THERE NO RAW SUGAR?" I go over, and of course there's a big mound of raw sugar right there. I point it out to her. "THAT IS NOT RAW SUGAR!!!"
BISH THEN WHY DOES IT SAY RAW SUGAR ON IT. WHAT THE HELL DO YOU THINK IT IS, THEN?
I wish I would have done it. Something, at least something. People like this must be stopped.
A guy who got a tall coffee came back and complained that it was stale, even though it had JUST got done brewing a few minutes before. So I went over to the decaf that was sitting there for awhile and gave it to him. He came back and said WHAT A GREAT UP OF COFFEE.
We have this regular that likes to get an extra hot skim latte with NO FOAM. God forbid if there is ever any foam on his latte, he will literally throw a tantrum in the middle of the store. Oh and he will creepily watch you over the hand off while you make his drink. The last time he came he nearly made my coworker cry because he found foam. He was lucky that I wasn't there or I would've splashed his extra hot drink in his ugly face. So now every time he comes I personally make sure that his whole milk decaf dead shot, boiling hot latte is always made to perfection. Have a nice day you ****. :D
A guy came into the store today and ordered 4 grande caramel macchiatos. People started forming while I made his drinks. I had them off and he told me they were supposed to be iced. Nowhere in his order did he even SAY iced. Naturally I got **** and remade them all iced AND decaf. I should have made them half decaf and half rinse shots. There's always next time.
Ok, I didn't actually decaf this woman, but I should have. Today I had jury duty from 9 to 5, making me late to my closing shift. What's the first drink I have to make when I get there? A condescendingly ordered grande whole milk white mocha at 180 degrees, free poured THEN stirred (these instructions were also pantomimed as she ordered it). I made the drink, handed it off, rinsed my pitcher and went on to the next one. Then the lady goes, "You don't have any left over milk, do you?" Annoyed, frazzled and **** off because I have to do this **** all over again tomorrow, I replied, "Nope! It's all down the drain," and ignored her crestfallen reaction to not getting an extra few millimeters of milk that would've singed her tongue anyway. /rant
This dumb **** walked into the store today and paced around our lobby for about 5 minutes on her phone, just totally oblivious. I hate working Saturdays because they're usually DEAD and the people we do get in are weirdos, and not our regulars. Anyway, I watched her, waited for her to come to the register and tell whoever she was talking to to hold on while she ordered. Instead she paced around some more, stopped at the condiment bar, then just put down a napkin in front of my register. I'd moved away, tired of watching her, to restock our teas, and saw that she'd just written, "tall skim latte || banana loaf," and wandered away again.
DECAFFED. And we were out of banana walnut bread, which I cheerfully yelled at her when she FINALLY came back to pay and she was STILL on the **** phone.
I do NOT understand people who order pastries that we don't have!! I've had people order things that we don't even carry at my store, like they walk up to the front register, which is legitimately next to the pastry case, and go "can I get a grande latte and a marble loaf?" Oh, yeah, let me just bake that up for you in the back room... NO!! Or we'll run out of something during the rush, the tray will still be in there, and people will order it. So I charge them for it because I don't realize it ran out yet... and then go get it and it's not there, I have to do a refund... Like, at least look, see that the plate is empty, and ask me if we have more. If a drive thru customer asks for a pastry I make sure we have it/haven't run out, because they can't see our case. However, I just assume cafe customers have eyes and therefore can see what we're out of!!
New to posting here but have been reading since before I even got hired at Sbux. There is always a good laugh on here.
Today, just like every day I decaffed one of my *favorite* customers.
she orders a single shot of espresso in a short cup with *this much* as she makes a motion with her fingers of nonfat milk extra hot. Now the amount of milk she wants is about 2 inches, which in my book qualifies this drink as a short latte. She then proceeds to scream over and over at myself and my bar for about 45 seconds "ITS NOT A LATTE! ITS NOT A LATTE! DONT CHARGE ME FOR A LATTE! ITS NOT A LATTE!" all while other customers have a wtf moment.
I ended up charging her for a single shot of espresso, but she will get decaf/mystery milk for the rest of her life!
Today I decaffed every customer who spoke to me slooowwwlllyyy as if I wouldn't be able to process their 'difficult' order.
Yeah, you want a double tall non-fat extra hot latte.
I've worked here for 4 years, slick, I think I got it
& also, my store manager
Hazel nut cappuccino....I asked if they wanted it wet, dry or in between....I just got a dead behind the eyes blank stare. So I explained t the difference...after another minute of staring I was informef that it was with no foam..ok, one no foam decaf hazelnut latte coming right up.
Today all customers were decaffed from one of our machines, at least for one hopper full of beans.
I AM GONNA DECAF.......EVERYTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
today i decaffed a child because his mother ordered him a venti mocha frappucino.
"did you want the DCCF? It is coffee-free"
"No, that's okay, give him the mocha"
^ That's when you add shots to the drink. The parents will learn not to give their kids coffee.
When doesn't a day go by that some royal d-bag doesn't get decafed or something similar by me? Last night at about 5 minutes to close, these two complete pinhead girls come in wanting to order smoothies. Smoothies? Really? I really hope they enjoyed their overly long trip to the bathroom after the 10 scoops of protein powder that each one of them got in their drinks.
then there was the moron kid who wanted to exchange a pound of coffee because, in his words, "I'm a coffee connoisseur, and I know that these have been over-roasted." He then proceeds to order a decaf, soy caramel macchiato...yeah, that might have been the order, but what he got was a quad, fully leaded with about a half a drop of caramel drizzle...enjoy it. Oh yeah, and the "connoisseur" couldn't tell the difference.
anyone that tells me to stir their latte. "DID YOU STIR IT? I DIDN'T SEE. DID YOU?" done.
If I don't like the way you look, or I can smell you (disgusting) .... Your getting decaf
Mispronounce a drink? Decaf
Try to make fun of a drinks name? You guessed it!
Walk to the bathroom right after telling me your drink and not paying? Dead decaf shots.
Oh I see you just took a picture of that homeless man... Decaf and a rinse shot!
What you said extra extra extra cr? Enjoy your decaf with that!
Oh you wanted it iced? Well that really helps when you tell us at the register before we've complEted your 12p wm 8p ras extra wc diabetic coma.. Decaff probobly just saved your life biotch
If only you could decaf Chai....
So this lady comes in, and let me just tell you, she looks like she's homeless. I'm not judging her or anything but let's just say her hair hasn't been brushed or washed in a few weeks.
Okay so she says she wants a chai. So of course I respond with, "What size?"
"It depends on the prices." So then I proceed to tell her the prices for all of them, showing where they are on the menu. Of course, she gets a venti. ?!?!?
"I'd like a venti soy no foam 190 degree chai." That utterly **** me off because I didn't tell her the price including soy so I was worried she would be mad we charge for it. It wasn't too bad, she paid with her coins and went on her merry way.
So since there were only three people working, one of them was on break and the other one was doing plexis or something, I went over to go make the drink on bar. She made me mad with her venti no foam soy request that I decided to just let the soy milk scream in the pitcher and only aerate it for like 1 second. I put a small amount of hot water, like we always do, poured in the disgusting burnt soy that exploded everywhere, and handed it off.
Right after she gets it she is like "Did you put water in this?" "Yeah we always put a little bit just to bring out the flavors in the chai concentrate.
"Well I said no water."
Okay this made me mad to no end. Because I know she didn't say that for a fact. And the least she could say instead of that was that she didn't want water, but instead she had to blame it on me.
I'm usually the nicest, most peppy barista there and i'm very patient. But when she said this, I full on sighed out loud. I didn't care, I had been working for seven hours and didn't want to deal with her sh!t. But I remade it, with no water.
Here's the catch: ten minutes later she comes back and says it tastes watery. I don't know if it was the soy that was watery or what but I KNOW i did not put water. The spigot is really far away from the bar, I would know. So I ask someone else to make her drink and she walks away with a recovery certificate in her hand.
Luckily the barista that made the drink knew what was going on the whole time and saw that I didn't put water in it or do anything weird.
Whatever, it just **** me off to the point that i cried when i got home for no reason. Mental breaking point after working an eight hour day and a ten hour day two days in a row
you should have put water in it... then tell her you didn't! Thats sorta a decaffing?
And you should have charged her for the soy, its on the menu .60c additional for soy...
prices may vary by location!
So this uber **** comes in first thing i hear and im in drive here all i hear is her starting to freak out on are newest barista first week with out a trainer.
Bitchduck- can i get four coffe refills?
Barista- have you been in are lobby for the past hour?
Bitchduck- no i just want refills.
Barista- well we cant do refills cause you havent been in our lobby.
Bitchduck- well im not paying full price for coffe cause my store back home "in texas" my stores in california.
Barista- well its the rules we cant give you refills sorry.
Me- Ma'am we cant do refills on your drinks you have your own cups we can only give you cup discount.
Bitchduck- well thats the dumbest rule ive ever heard!
Me- well we dont make them its corprate.
Bitchduck- no its not i want refills.
Me- well your not gettiing refills your paying full price with your cup discount
In the end shes yelling at the bar girl who again new saying dont let us corrupt her and make sure you know the rules and dont let them lie to you enjoy your decaf blond roast with about maybe the 3rd of the coffe ****
I am literally sitting on my couch with my face buried in a pillow so I don't wake up my husband because I am laughing SO HARD!!!
I left Starbucks on January 1st of this year after 8 1/2 years of being everything from a VERY part-time Barista to an SM. OH THE CUSTOMERS I HAVE DECAFFED!!!! I could go on for DAYS!!! I had a SS at my last store and she and I would brew APB (All Purpose Blend) and fill the hoppers with all decaf!!
My 2 favorites:
You think you can't mess with Iced Tea??? OH YES YOU CAN!!! I had a b1tchy soccer mom order a Trenta no water light ice BT and then throw her card at the girl on register. Extra water!
"This tea doesn't look right . . . I get it every day. This is too light"
"I can remake that for you" Smile
"Oh would you? Thank you" MORE Extra water
"This still doesn't look right . . . no water light ice?"
"Yes that's right! Maybe someone brewed the tea wrong earlier. Would you like me to brew a new pitcher?"
"Oh would you?" Smile
"Of course. It will just take about 10 minutes"
"Great thank you so much"
(15 minutes later) "Here's you trenta no water light ice black tea. How does that look"
"Oh much better - thank you so much!"
Another Smile - It was my pleasure to waste 25 minutes of your day on your bitter over brewed Trenta BT =D
Second Favorite Memory: Iced Cappuccino Lady (this story became legend in my district)
Woman comes in, examines the menu for about 10 minutes, asks the reg partner a dozen questions and orders an Iced Cappuccino. The Partner clarifies: espresso, milk, ice and foam - yes that's what she wants. I make the drink and hand it off.
"Iced tall Cappuccino"
"An Iced Tall Cappuccino. Is that your drink?"
"What's this on top?"
"Foam - a cappuccino gets foam on top"
"This isn't what I ordered"
"I can remake that for you. What did you order?"
"An Iced Cappuccino"
"That is an Iced Cappuccino" (Drinks lining up, customers crowding around)
"But what's all that on top?"
"Miss, that is foam. A cappuccino gets foam. Did you want a blended drink like a milkshake?"
"No. I ordered a Iced Cappuccino."
(Deep Breath) "That IS an Iced Cappuccino"
"Well what's all this white stuff on top?"
(Sigh) "That is foam. Did you want an iced latte? An Iced Latte does not have any foam." (More drinks lining up, customers getting antsy)
"No, I want an Iced Cappuccino"
(Voice raising) "Miss, that is an Iced Cappuccino" (You all know what is coming next, don't you?????)
"Well what's all his white stuff on top?"
(Slapping hands on counter, lowering down to make direct eye contact and raising voice further) "Miss, I am HAPPY to make you whatever drink you like. An Iced Cappuccino has espresso, milk, ice and foam. An Iced latte has espresso, milk and ice NO foam. Or I can make you something completely different. What would you like?"
"I want an Iced Cappuccino" (This actually continued for about 2 minutes solid)
(SILENT SCREAM) - Turn around, make an iced latte, slam it on the counter and scream: "THERE'S YOUR F@%&ING DRINK. NOW GET OUT!!!!!" =) In 8 1/2 years the only customer to ever make me lose my cool . . . sure felt good to scream at her though!!!! =)
I can't even go into a Starbucks anymore - my blood pressure goes up as soon as I see the customers and hear their orders. Can I get trauma pay for that? PTSD? (Post Traumatic Starbucks Disorder)?
Parolled -- PLEASE tell me you didn't add water to the tea AT ALL after you brewed it :D Brilliant.
Well of course I didn't!! She SAID no water. =D I was just trying to make her drink as she ordered it =D
Lets see... the winners of the week were:
Lady comes through drive thru, orders a venti no foam caramel macchiato. The girl taking orders repeats it back and the lady yells, "Yeah, that's no foam!!" She gets to the window and again snaps at this poor girl, "Make sure she (meaning me, I was barring) is making it NO FOAM!!"
I look at the girl on drive and just kinda smirked at her, she knew exactly what I was doing... no foam, but decaf.
Another lady drives straight past our speaker box. Wouldn't be so bad, just sort of dumb, except there were 3 cars in line already. I mean... how is it that you are at least 40 years old and have never been to a drive thru? You don't just order at the window, would that really be an effective system?? So when she gets to the window she just snaps, GRANDE SKINNY VANILLA. and then goes back to whatever she was doing. The partner at the window goes to me, I need a grande skinny vanilla latte on the fly and then whispers, she doesn't seem to care that she missed the speaker box. Yeah... one decaf grande skinny vanilla coming right up lady.
Today lady wants 3 shots espresso in a grande iced cup... ICE LAST! Which would be fine except she was incredibly rude at the register and I had already made up my mind to decaf her. I did exactly as she asked, and the first words she snaps at me are ”did you put the ice last!?!” I did, she puts her cream in, then says... ” you need to remake this...its too watery.” So I do. While she watches me like a hawk... ” just make sure you dump the ice on top!” I let the shots finish and sit while I get a giant scoop of ice that's flowing over the top....yup, still decaf...
Today a 16/17 year old brat came in. I'm calling the line for our rush:
Brat: chocolate double shot.
Me: Great! Do you want a starbucks double shot with mocha or a doppio with mocha?
Brat: A.double.shot.in.a.cup. and *mumble* double chocolate not mixed up.
Me: I'm sorry, I couldn't completely hear that? A double chocolate chip frappuccino not blended?
Brat: *eye roll*looks at me like I just asked why the sky was blue* No. The double chocolate chip blended thing. I want them separate. The double shot and then the frappee. Not in the same drink.
Me: Sorry about that! *...suppresses urge to drop kick her out of my store*
decaf doppio and extra thick frappuccino :)
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