There's this old hag, who must be like 137 or sumthin, who comes through our DT EVERY FREAKIN DAY and asks us what our bold coffee is. No matter what, this bizznitch will order some other kinda brew in a pour over. SHE'S SO F'ING ANNOYING.
It all started around Xmas of '09 cuz she just couldn't stomach the Xmas Blend that year, so our brilliant manager was all "Oh yeah, we'll brew you anything you want dear. Totally, for sure and all." Said brilliant manager was fired not even a month later, but we're still dealing with her "world class customer service."
When our new manager arrived (who is AMAZEBALLS!!) she was all "Uh, no, that lady can have one of three options that we're already brewing." Of course the hag called up the brain-trust in Spaceneedleville and they were all "I'm so sorry miss. Of course they'll brew you your coffee choice every time you visit." Our DM even sent an email saying how we shouldn't alienate a customer and just say yes. ::eyerolly::
Few weeks later, our new manager, god bless her soul, decided to rid from our lives the wretched ole DT trash can. HALLELUJAH! She just went out there and put that big ole box on the dolly and wheeled it down to the dumpster. Then, our favorite hag called up the brain-trust again and complained that our store was trying to get rid of her! LOL Ya ma'am, our lives are all about you. The DT trash can was the most horrible thing on earth....years of spilled milk, mocha and other **** from everyone's trashmobiles piled up in the bottom that smelled worse than New Orleans after Mardi Gras, and we have to change that shizz everyday! Thankfully, our new SM stood her ground on that one and the trashcan has not returned.
Anyways, this lady is 100% decaffed for life and all our partners know and don't give two monkey shizzes. Our SM even knows, we just mark out a box of decaf VIA like once a week and give that to her everyday, no matter what blend she orders. Haggella never even notices.