I actually just decaffed my own sis. I don't work at Starbucks, just a customer. I usually make my own drinks but my sis doesn't like em since they don't have the 'Starbucks aroma' so he sent me out to get her a venti double cup rxtra shot extra hot no foam VERY skinny vanilla latte (I was like what the heck, VERY skinny?). I came home with the drink but she said there was too much foam, dude, it's like half an inch of foam there. So I dumPed the drink out cus I didn't want the barista to hate me and ordered a diff one. This time it's a venti COLD decaf whole cream extra syrup &whipped cream vanilla latte. The barista gave me the weirdest look cus I told him not to steam the milk &put it in the hot cup. I went home, pop the lid out and put it in the microwave, stirred it cus I didn't want her to see the whipped cream. She drank it and said it was perfect, better than any latte she's ever tried. I just smiled :)
Whom did you decaf today?(1167 posts) (427 voices)
Sadly, I am a ********* employee. I have been for a year now. I will not be telling you about the people I decaffed just today, but a life time of decaffing stories.
The most memorable to me was when I have a new barista, just two days old. I was learning drive through position, and it was finally time to answer me first (must dreaded) DING. "Hello, welcome to Starbucks -- what can I get started for you today?!" I say in the most pleasant tone I could possibly have mustered up -- considering how my hands were trembling. "Yes" said a cantankerous man with the thickest Russian accent I have ever heard. I want a grande raspberry mocha, half sweet, no whipped cream, with whole milk." Mind you, I had never rang on the drive thru register before and therefore didn't know how to customize the amounts of the syrup pumps. Furthermore, I could not understand his accent being that he speaks at 100 WPM in broken English. WHAT'S WORSE is that I suffer from 70% hearing loss. SO I asked him to repeat it once, he did. I asked him once more, he screamed at me and refused to speak to me any further when he reached the window. Decaffed.
Once I asked an African American women if she needed help while looking at our mammoth wall of whole bean coffee which (I think) is confusing and poorly packaged. I personally do not care if I am drinking Indonesian of South American coffees. She turned to me, contempt dripping from her face, and said "Why? Because I'm black you think I'm going to steal from you?! RACISTS!". Decaffed.
We have a regular at my store who is never pleasant, but she gets the same drinks everyday. When my lovely chipper co-worker noticed her on the camera at the drive thru she proceded to say "Oh! So you want your blank-blank-blank today?". Instead of saying "Yes! Thank you for anticipating my needs!" She retorts... "Are you going to let me order?!" in the snottiest tone she could have possibly mustered up, and then procedes to order exactly what my coworker had just asked her if she wanted. We decaffed her for several months (it was an entire store effort) and then gave her a quad shot of regular espresso one day. She orders passion tea lemonades now.
There's an ornery older woman who comes in on a semi regular basis, who demands that we have her "grounds for her garden" ready for her when she feels like stopping by. Well, one day when she ordered her grande, vanilla, breve, with whip latte, I didn't scoop all the foam off, for that's not protocol when someone doesn't ask for no foam. So she looked at me and snarls "id there foam on this?!" and I ask "Oh! I'm sorry, did you not want foam?" "WELL OBVIOUSLY NOT, YOU TAKE ALL THE FOAM OFF OG DRINKS THAT COME WITH WHIP!!!" (Yes, this was yelled at me). I say "Oh, I'm sorry, do you want me to remake it?'. She tells me that she'd try to tell me how badly I 'screwed it up' but she cannot, for alas, I also made the drink too hot (You know, the proper 150 degrees). So obviously very flustered she makes passive aggressive comments about my job performance and insinuates that I'm the worst barista she's ever encountered. At this point, I'm NOT going to grovel to remake her apparently 'gross' drink (what she hasn't even tasted). So she leaves and I enter the back room to do dishes. I hear over the headset about 10 minutes later "Red, don't come out here". The old ***** drove back and had my coworkers remake not just her drink, but her entire family's order, because if I didn't know to take every last millimeter off her breve latte with whip, then I must be utterly incompetent and they ALL must be wrong. My lovely fellow baristas took care of it for me, and by took care of it -- of course I mean perma-decaffination. Yesterday she came in and order a quad shot for a change. I took it to mean she wanted four shots of decaf.
We were training a new hire who was working lobby bar for the first time, and writing cups was new for him. I trained him, I expected errors being his first couple days, and never held them against him. One day a woman supposedly orders a Venti-iced-peppermint-white mocha. Well my lovely trainee got it all right but the white mocha part, he just put M for mocha. Oh well, no harm no foul -- or so I though. So I made her non-white mocha. Since the iced cups are clear she could see the wrong mocha in her beverage. At this moment, instead of correcting me and having me stop where I was and remake it correctly, she started breathing heavily. I continue to make her wrong drink because she never mentioned it was supposed to be white. As she stares at me with contempt and starts hyperventilating, I start to wonder what I've done to enrage her, so I ask "Is this not what you wanted?". She grits her teeth and goes "WHITE MOCHA! I WANTED WHOTE MOCHA!". I say sorry and proceed to tell her I'll gladly make her one the way she had wanted. She contorts her face and purses her lips into a snarl and says "No, no that's just perfectly fine." Her words oozing with spite and sarcasm. Her young daughter who was privy to the entire interaction looks up at her mother with eyes filled with innocence and confusion goes 'Mommy, what's wrong?" mommy replies "MOMMY JUST DOESN'T UNDERSTAND WHY PEOPLE CAN'T LISTEN WHEN YOU TELL THEM SOMETHING. THIS ISN'T WHAT MOMMY WANTED, BUT MOMMY IS JUST GOING TO BE THE BIGGER PERSON AND TAKE IT". She said ALL of this loudly enough so myself and my trainee in lobby could hear. So the bitter old hag walks off and I think that to be the end of this ridiculous encounter. WRONG. Two minutes later she comes in, slams her drink on my bar and goes 'It's just too awful. Remake it. It's just disgusting". Decaffed. I wanted to spit in it and then pour it on her head. But alas, I need to pay rent.
Another time, I was running a two person floor when I was still a relatively new employee when another, rather new employee while the SM did tills. At that moment two teams of little leaguers come into the lobby. Well ****, I think so we divide the work, I work drive thru and lobby while my friend does bar. Needless to say on one espresso machine, making drinks for 30 people in lobby alone would take forever. So I get this woman at the DT window who has been waiting for 5 minutes. I try to tell her the situation and that I am in the process of setting gap the already closed done, second espresso machine and that it will take just another minute to make her drink, that I had already made free. She looks at me and goes "Don't I get one of those I've-been-waiting-15-F******-minute-coupons??!" And then she proceeds to tell me how bad I am at my job, using plenty of expletives and degrading comments. I look at the time lapse on the screen and I point to it, which shows she's now been there for 7 minutes, not the 15 she keeps repeating over and over. She then demands a free drink coupon, so I tell her I have none, but there was "no way in hell" I’d ever forget her face and she could bet I'd make her drink "extra special" from now on. At that moment the snarl on her face dissipates and she speeds off without her beverage, that was now ready. Alas, it had been decaffed too.
Once, also while short staffed in a rush, I had a customer at the drive thru ordering, I could not answer because I was taking care of a problem somewhere else in the store, being that I was the DT position it was my job to answer but I was busy so someone else answered it, no big deal happens all the time. This coworker couldn't get over to the DT register for she was also busy during this rush and the drink wasn't put into the system. So at the end of the line at DT I had no more drinks in my queue, knowing I made a mistake I asked him what he had ordered and apologized for not having it ready. He goes "I already gave someone my order" I tell him that I realize that, but it had gotten overlooked somehow and that I would gladly give it to him for free if he would just wait two or three minutes. "This is bulls*it. I've been waiting for 10 minutes already". No, no he hadn't. Three minutes TOPS had been his wait. So I apologize, again. So I go to have his drink made and bring it to him and I hear "F*** it!" after one or two minutes of waiting. I look at the window, his drink in hand, to see him speeding off. So I give his generic drink to a regular in the lobby. Not 30 seconds later the cranky old schmuck walks into the lobby, and half way through the threshold yells "I WANT TO KNOW WHY I HAD TO ORDER TWICE". Now I'm not a SM, but I got the okay to pretend to be so I could deal with him. I told him it was a mistake on my behalf and that I would comp it, gladly. "Well I don't know how you could have f***** that up, you DO write the cups, how'd you forget to do that, huh?" "Sir we use the computers and machines that print stickers for the cups at drive thru, and furthermore I have more than one position in the store so drive through isn't my only priority. I was busy doing my job elsewhere and a mistake occurred. Plus I was bringing your drink to you when you screamed and sped away. We can make it again, but there are drinks in front of yours and it will take a minute, because now we need to remake it for you." He looked at me blankly, because I wasn't kissing any a** that day. We went on to tell me how he was never going to come back because our service sucked so I say "That's fine. Have a nice day." As he started to b**** at me further I look at the real SM and say "I'm going on my lunch" and walked out on him mid sentence. She later let me know she not only decaffed him, but make his nonfat beverage with breve.
There have been more, many more.
^ ah, the reasons I will never permanently work in a DT. I'll gladly quit before I have to wear a headset day in and day out.
Lady came in and ordered a venti nonfat latte with chai. So a double venti no water chao right? I ring it in as such and she freaks out telling me she gets it evey single day, it's been her drink for years and no one ever charges her like that. Whatever. I was seriously considering telling her to pay for what she's getting because I knew she was just playing the system, but instead I told my bar barista to decaf her. **** deserves every awful thing she gets in life after the way she talked to me.
I was on drive bar yesterday and a lot of people were getting on my nerves. If they were rude to me when I took their order they got decaf, if they sent back their drink, decaf, and so on. It wasn't until I was breaking down that bar when I realized that we had been out of decaf beans, and apparently for a while (there weren't any even in the little hole). My beans had also been filled up during my time as a bar. Enjoy your caffeine headaches everyone who doesn't know how to be nice to other people.
I've done the opposite on them. Most of the people who've pi**ed me off have wanted excessive amounts of decaf and they're so snarky about it and rude and just plain annoying. I've begun to kill the caffeinated shots, and hand it to them, smiling. Like, this one dudebro came in and he started hitting on me, and when I finally got his drink, I realized almost everyone else was in the back doing God knows what, so I made his drink, too. He wanted a six-shot decaffeinated Mocha. I made a skinny mocha with caffeinated dead shots. And before he left, he thought it was funny to drop a sexual remark my way as he sipped his disgusting drink.
I mean, the rule is simple: don't be a f**kin' pr*ck to the person handling your food.
we ran out of regular espresso. if only my evil cackle at the realization could've been recorded. then the subsequent laughing at each espresso drink made. i was a total giggle monster towards the end of my shift because every.single.person made some comment about how they really needed to wake up/stay up and opted to go the ten shot espresso route. ahahahahahahahahahahaha
Total **** comes in through the DT tonight. Makes a huge stink about how he missed our free refresher event, and then proceeds to order a venti white double-cupped mocha - emphasizing the importance that it has caffeine. I'm on bar, so I go on to make him his mocha, and since the kid on DTR left to do dishes, I handed the drink out to the man. I'm like "okay, have a nice night!" I close the window, and walk away. A minute later, there this tapping on the DT window, and the guy's still there. I open it, he thrusts his drink through the window and says "this is **** disgusting. You **** made it wrong. Make me a new one, it doesn't **** taste like a white mocha, it takes like coffee." I'm thinking, it's made with coffee...
But whatever. I made it right the first time, and made sure to make it very wrong the next time. Only one shot - decaf. Plus whole milk and an extra pump of white mocha. Enjoy your heart attack.
Some incredibly obnoxious dude comes in and before even speaking, he hands out a customized gift card with how he wants his drink made. He points to every box and reads it out loud. "Quad shot, nonfat, with two pump vanilla, latte. Iced."
So I start making his drink and he asked me if I read the cup and if I got all of that. "Yep."
The dude was a **** but I was going to make his drink right anyhow, until he told me strictly no foam or he won't drink it...on an iced latte.
Making an iced mocha, with a whole bunch of drinks in the line behind it.
As I'm putting WC on it, some a$shole in line is all like "HEY! I DON'T WANT ANY WC ON THAT".
I look at him for a second, and he asks "is that a caramel macchiato?"
the next 4 drinks in line were for him. decaf all of them for not knowing wtf he's ordering and yelling at me.
You see me steaming the milk, and yet when I hand off your drink: I wanted that iced. I said iced, didn't I? Me (thinking) no you didn't you **** but I'll remake it. With decaf, whole milk, normal vanilla syrup. Enjoy your skinny CM.
I accidentally bleached someone today haha. I was wiping down a table where I'd seen some nasty customer spit out his food onto the table (which he left there for me to clean up) and figured that table needed some solid cleaner first. I managed to accidentally spray the arm of someone sitting across (guess the bottle was too open or something).
Anyway the best part is my fellow partner completely covered for me. Lady turned to me and starting yelling about what I'd sprayed her with and how she was going to die. lol if only it was that easy no one would decaf anymore. Her table was really close to the hand off so the Partner at the bar immediately starts apologizing saying she accidentally sprayed her with water and asked if there was a drink she could make for free to make up for it. Customer suddenly felt bad about yelling at me, apologizes and says she's fine and doesn't need anything. I quickely wiped up the 'water'.
I felt bad since the bleach on your skin can be really bad so I gave her a wet cloth 'just incase'.
I wasn't on bar, but someone called and ordered their 4 lattes ahead of time 'because you are always so slow at making them and I can't waste that much time again'. Partner said we could only take orders for travellers, that we were busy and gave the number of the closest 4 stores. They still came and demanded them and even had the gaul to ask for them free. No, but you can have 4 decaf burnt 18% cream 120 degree lattes made slowly by the same partner as the prior story. Bought her dinner after.
What is 18% cream? Is it like heavy whip? I feel stupid for asking, but I always see the button on POS, but we don't carry it.
Nope its called 'table cream'. Its only ever really used inside brewed coffees. We have a different whipping cream.
We have Nonfat, 2%, Whole, Half and Half (breve, 10%) and 18% Table Cream.
When people on DT ask for 'cream' its pretty arbitrary which one we put in unless they say half and half they get whichever we feel like putting in.
There's one cow, who gets a tall [slightly modified] SKM every morning. Asks for a straw. Makes a big deal of unwrapping straw, tasting drink, and thinking about it. Sends it back approx. twice a week.
One time she called my SM and said that she had told me the drink was wrong and I told her too bad and wouldn't fix it.
This did not happen. Nothing even close happened. I can't even recall her handing it back ever while I was on DT. Either it was someone else or a complete lie, but she said it was me.
I had my review today and apparently my SM hasn't seen any maliciousness by me on customers' drinks. As she explained, that means I don't purposely mess up customer drinks. ...yeah, I purposely decaf AND mess up milks, good thing she doesn't know.
Dude pulls up to DT in a loud-@ss truck, starts to order, I can't hear him. He shuts it off, "I want two. tall. half-cafs."
"Ok, sir, two tall half-caf whats? Was that a latte or coffee or a frappuccino..?"
"Two. tall. half-caf. COFFEES."
"Alrighty. Now we normally don't brew decaf in the evenings, but I can offer you a half-decag americano for the same price. Or, I can make a pour-over of the decaf, but it can take up to 5 minutes."
"*exasperated sigh* All I want is. TWO. TALL. HALF CAF. COFFEES! *starts truck*"
"Ok, cream or sugar in either -" cut off by him driving to the window. The buzzer goes off two more times, and I see he has a trailer and then another car that is behind him didn't stop.
I take his money, he tells me one of the coffees is for the car behind him.
I start making two tall full decaf pour overs, taking my sweet time. I make sure it takes a full five minutes.
I bring them to the window, start to hand the first one off.
"Oh! Can I have you put some cream and 2 splendas in that one! Oh, and in the one for the car behind me, 1.5 sweet-n-lows and some cream?"
"Oh sure!" adds the condiments, sends him on his way. The car behind him stops and I hand her her coffee.
"Did he tell you how I like it" I say yes, tell her what's in it.
"Oh, perfect. He's a keeper!! *big smile* Have nice night!!"
In general the people that I decaf are the oversized office ladies that come into my licensed store and order drinks for their entire department. Like seriously, you don't need anything from here to begin with, and there are two Starbucks just half a mile down the road which have 3+ people working.
Well theyll order their 15 drinks, cause my other waiting customers to walk out. Yea, you came in to get your afternoon caffiene fix you fat ****, guess what, all your drinks are going to get cold water-downed decaf shots. Have a nice nap at work.
For this reason alone, I keep an old batch of decaf pike from the morning in one of the coffee pitchers off to the side. Has to be like 4 hours old and luke warm.
Have a nice day.
The lady that came up and asked if we were open. Eight in the morning, we open at five, we're the first store open in town. We were dead, so both my partner and I were at the registers. I asked her what I could get for her, and she just stares blankly at me and asks if we're open.... enjoy your grande mystery milk decaf caramel macchiato lady.
EVERYONE WHO ORDERED BREWED COFFEE! at least for a couple hours. some **** order pike, we had just run out, told him it'd be a few minutes. he sighed and made a big deal of waiting. i made decaf pike. then, i was just p!ssed and started brewing decaf in all three urns for a couple hours.
Ah...if only could I decaf someone...we have bar-like Starbucks, where customers sit on stool around our working area, so they can look DOWN at us, while we make the drink...few months have passed by, and I had not noticed any partner trying to decaf any customer... well at least not when I am with them...I am kinda scared to initiate decaf-ing process.. any hints to how to decaf an axxhole without [getting into trouble]??? Thanks!
Ok thanks...will try it on Monday HA!
thank goodness for decaf willow! in the evenings I have been making blonde pour overs for a customer who is a pain to deal with. So the "customer" will get a few refills that are decaf.
Yesterday. All evening. Decaf beans in both hoppers. Muahahahaaa!
I almost decaffed someone last night, as in threw a bullet of decaf espresso at their head.apparently I'm supposed to know that she always gets her crfl with whip and drizzle even though I've never seen her before. And that's enough for her to ask for "one of those surveys you print" so she can complain about us, and get even more upset since we can't print them on command.
The dm was in today, so my sm chose me to make their drinks. Yep. Decafed.
My new dm orders refreshers and typically non-coffee drinks. I bet she's on to us.
The jerk who tried to pay for his coffee with ones from the tip jar. He also gave me an attitude when I said he couldn't do that. Enjoy your decaf triple grande white mocha.
The **** who gave me attitude when I insisted on upcharging him when he changed his mind about the grande black coffee and wanted a grande mocha instead. Yeah, you gotta give me the extra two dollars, ****.
So, a bit of a lengthy tale, but relevant to the thread nonetheless. This guy comes in, and I'm warned that this guy is a regular who is a **** and likes his "wet" cappuccino like, crazy wet. Like toeing the line of latte status. So, no big, I'm new but I've dealt with d bags. His cup makes it to me, and he's lurking over the counter watching asking me where the guy who used to make his drinks is. I explain I'm the new guy, try to be nice, et cetera. Hand off his drink, smile, be hunky **** dory and he simply picks up the cup, wiggles it, and announces it is not wet enough, and storms off.
Okay, so maybe he's had a **** day. Whatever. Irksome, but easily shrugged off.
Cut to 5 minutes later, he walks up to the cashier and demands her to give him my name. At this point, whatever the hell he was on has kicked in and he's visibly clammy, red eyes, pinpoint pupils, shaking, keeps grabbing cup holders and tearing them to bits. She (thankfully) skirts his request and he walks off in a huff. Returns later, demands a free cap (extra EXTRA WET), returns to the bar counter and watches me again. I figure, might as well try, and so I asked him plainly "how many inches of foam do you want?"
"*tearing up more cup homders* /just. Make it."
"but sir, I just want to make sure it's the way you wanted it"
"no, just make it" *cue weird angry hand gestures*
Needless to say he got a decaf latte with bunt shots.Posted 9 months ago #
Someone accidentally put the decaf beans where we would normally keep the regular ones, so due to me filling up the hoppers quickly during a rush, EVERYBODY got decaffed today :D it couldn't have happened at a better time either, as I noticed even more rude customers than normal.Posted 9 months ago #
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