this girl flirted with my fellow partner i have a crush on. DECAFFED her double tall whole milk latte...MUAHAHAHA
Whom did you decaf today?(1177 posts) (432 voices)
Me: "Hi, what can we--"
Dude: "Grande. Decaf."
Me: "Okay... we make decaf by the cup so it can take up to 5 minutes. Is that all right?"
Me: "Or... we can make a decaf americano?"
Me: "So... did you want to wait for the decaf coffee?"
Dude: "Ugh. Fine."
Me: "Okay, that's going to be $2.33"
Dude: [tosses $3 on the counter]
Me: [hands back change, with receipt]
Dude: [scowls and drops the receipt on the floor]
Yeah, so... we didn't have any decaf ground for pour overs. It was morning and I had just come in, so I didn't know. I went ahead and ground some for the rest of the day... but for this special customer, I made him a blonde pour over. :)
Woman tried to use a voucher for a free tall latte, but wanted to use it on a grande so it 'would take the tall price off and I can just pay the rest of the Grande price', so in other words she wanted a Grande latte for 35p.
I told her the system probably wouldn't let me do it and was proven right, and so she just ordered the tall latte, then pulled out another coupon to use on her daughter's hot chocolate, which again didn't work.
So her daughter went without a drink, and this absolutely horrible woman's tall skinny latte became a tall decaf whole milk latte. I hope she choked on it.
So some lady walks in and gets an americano and attempts to take a penny from the tip jar and I tell her those are tips and that she can't take money out of the jar. Yes it is quite ridiculous that I told her no to a penny but she was being a *** from the start. Anyways then she yelled at me saying I am "ungrateful." At this point I am still being nice to her. Then the register asks if she wants a receipt. So I ask her politely and she replys "shame on you for not using your receipts, how could you even ask me such a rude question" I tell her the computer asks so that we can save paper and she replied "shame on you for blaming a computer" she got decaffeinated with some extra dead shots and cold water from the tap!!!!
Some Russian guy and his wife who screamed at me in Russian and then english because his espresso machiatto had a little milk in it. He wanted foam only (omg a real machiatto lol) Then it was too much foam. Then the foam wasn't right. Decaf for you you ****. And mystery milk. Oddly it was perfect then!
This actually happened yesterday, but still. One of my dreams came true: I was able to decaf a smoothie. Some idiot ordered a chocolate smoothie with an add shot. I hate smoothies so much so I didn't hesitate to hit that sweet blue button. :')
I always add too much protein powder to smoothies if they are being rude.
Two mintutes before close. Enter an all-American teenage couple flirting with each other on a humid summer evening. As they approach the POS, they seem confused and gaze upon the menu.
Me: Hey there, can I help you find a drink tonight?
Boy: What do you want, babe?
Girl: Um, I dunno. Frappuccino probably.
As I look over at my shift, I realize he had just brought back the last frappuccino pitcher from the sanitizer. I crack a smile.
Boy: Well, I don't have any money.
Girl: Omigod, I just paid for dinner. Seriously?
Boy: Uh, make me a mocha frappuccino. Make it two.
Me: No problem. What size mocha frappuccino would you two like?
Boy: [looks at girlfriend]
Girl: [looks at boyfriend] Well, what size do you want?
Boy: ****, I don't know. I don't know this ****.
Girl: Just give us two talls. With extra shots.
Me: Well, typically our frappuccinos don't come with any shots, so would you like one shot in each drink?
Girl: Um, yeah.
Me: Of course. No problem. That will be $10.22.
Girl: For two tall mocha frappuccinos?
Me: Well, they're with a shot.
Boy: Babe, he's new. He doesn't know what he's talking about.
Me: I'm not new. I'll make you your two solo tall mocha frappuccinos, and that will be $10.22.
Girl: [busts out a Visa Buxx card and stares at her boyfriend] You know I've only got twenty bucks left.
Boy: I got you next time, babe.
Me: Thanks, guys. I'll have those right up for you.
I make a b-line for the espresso bar and go to press the two-shot button. Then, the blue double decaf shot button caught my eye. I had an a-ha moment. Needless to say, never have I grinned so nefariously when I handed out a beverage. Until tonight.
An oldish guy came to my store the other day asking for twelve shots decaf over trenta ice. I was just thinking "whatever" to myself, assuming he was willing to pay the 8 dollars or however much it was UNTIL HE PULLS OUT A FREE DRINK COUPON A;LKFLSAKDLKJA;D. Like way to abuse the system. Luckily for him I wasn't the one making the drink or someone would have gotten a heart attack from 12 regular espresso shots.
Today I was deployed literally everywhere as we were short handed. When I got on DT (both DTO and DTR) I started my spiel: "Hi, thankyouforchooGIMMEAVENTIWHITEMOCHAHOT!!!!!!!!!!!! Roars at top volume over me. I said, totally flabbergasted, "I beg your pardon!?" as my shift jumped in cuz he knew I was about to say something regretful lol. When the doosh got to the window, yelling into his cell, throws money at me, I walked to the bar and said "see this drink? DECAF." My bar person said, "already pulling decaf shots, he doesn't need any more caffeine today!" The **** then grabs the drink violently from me and sped off. He got no treat receipt and my shift was fully on my side. Made me happy to know that he will be **** later when he can't maintain his cracked out-ness.
Haven't decaffed anyone but someone ordered a dirty chai the other day and didn't specify no H2O until I had put in water, cued the shot, and steamed the smaller amount of milk. I had about 10 drinks behind this particular one so the doucher got a nice dead espresso shot that sat while I steamed new milk and pumped more chai. He told me how much he appreciated me remaking his drink. Muahaha!
i... i did my first real decaf the other day.
lady wants a latte, but not espresso & steamed milk together. no, she wants them separate. i consider arguing about it, decide that i can care some other time, & make her solo espresso a decaf. i was sort of nervous while the shot was going.
what makes decaffing so easy for you guys? not in a moral sense, but how does one.... get away with it so easily?
Because when I'm barring there is rarely anyone directly watching me.. I get away with giving 2% instead of nonfat, decaffing and all sorts of monstrosities all the time. I used half&half in a super rude ladies light frappuccino one day without anyone even noticing
If confronted, I feign innocence. Oh, I must have not been paying attention and put the wrong milk back in the wrong place, so that's why I used the wrong milk, or I had a momentary relapse and forgot the decaf is on the opposite side (we've only had Mastrenas for about a month) stuff like that. :D
If there was a way to decaf a black iced tea, trust me I would. There's this old fat **** that comes in and orders a venti unsweetened light water black iced tea. If that's not bad enough, she DEMANDS that I give her "fresh" black iced tea... Like... what the ****? We go through tea so fast no pitcher is sitting for more than an hour or two, even when it's slow. This **** refuses to take tea from a pitcher that is less than half way full... and the tea placed in a venti iced cup (with a lid) while we brew the newer batch? Forget it! She's gotten loud and said it's disgusting like its poison. I tell her it will take four minutes for a fresh batch and make her wait even longer, even when the new one is ready. The last time she pulled that **** I got off bar and had someone else deal with her. He ended up giving her the cupped black iced tea and OF COURSE the simple minded **** couldn't tell the difference. ****.
There's a customer who comes in every once in a while and demands we use "fresh" chai in his beverage. Heaven forbid if we use the pump! "It tastes like stale metal! Make it with fresh chai! FRESH!"
Pardon me sir, but our chai pump is cleaned at least twice daily and filled with your "fresh" chai every morning. He always loudly proclaims that he "will never set foot in a starbucks again" as he leaves.
Don't let the door hit you on the rump on your way out, jerk bag! Oh, and see you next week. **** hat.
This total troll comes through the DT yesterday, orders a white mocha, and then says "and tell them to sprinkle some extra gay on it." Not in a cheeky way, but in a I'm-being-an-**** way. I asked him to repeat himself four times to give him the chance to change what he said, and he didn't. So I finally ignored it and told him to pull around to the window. My SS was on bar, heard all of this, and was livid. Guess who got dead decaf shots and heavy whipping cream in their white mocha?
when paying for your drink is it that HARD to place your form of payment in MY HAND?
Usually I will hold out my hand until they place the cash/card in my hand accordingly. We can stare at each other all day honey, I'm already at work.
I'll have those occasional days where I don't feel like having a staring contest. So I will take the money with out an expression and lay there change back on the hand off counter, while they hold out there hand waiting for it.
you get your change/card back they same way you gave it to me toots in addition to your expired decaf.
I had an awesome decaf moment today !!
Customer ordered a grande latte with 3 sugars. I make it, hand it off... dude takes a sip and asks if I stirred his drink. I told him no, that if he doesn't specify, then we don't stir drinks. I told him we had stir sticks on the condiment bar... instead he grabs a straw and starts stirring it, obviously annoyed. He then tells me that there's too much foam, "it's like a cappuccino!" It was a standard amount of foam, and told him so. He lamented... if he's paying $4 for it, it should have more in it! I told him he should ask for light foam. He just glared.
He was about to skulk away when I offered to remake his drink. He was reluctant, but I insisted! And, it was decaf. :)
So, I've been a Starbucks employee for about 3 months now. First time posting here, and I read all 24 pages of this thread in about 3 days time. Just reading all this made my days better.
I never thought about decaffing anyone, though I can now think of a few people that could use it. I'm hardly on bar though and I'm still not sure about my co-workers. I'm currently a borrowed partner until the end of the month when our new store reopens.
After reading all this posts I wonder if sh***y customers are more of an east coast thing, or maybe just a city thing. I'm in SF, which is well known for having a pretty good attitude over all. We rarely get really bad customers, and I've never actually heard a customer yell, maybe I've just been lucky so far. But we do get some annoying customers that make me want to leap over the counter and strangle them to death.
The first ***hole I dealt with was some fancypants businessman with a cell phone in one hand and a bluetooth earpiece. Tapping away on his phone he asks for a London Fog. At this time I'm a brand new employee, two days in. But I'm sure I have not seen "London Fog" on the menu. My SS is in the back somewhere for a quick moment and I don't want to look like a new employee that doesn't know what he's doing. I make a quick assumption that a London Fog probably has something to do with Earl Gray, so I grab two EG tea bags and put them in a cup with hot water and set it next to the bar. I then head to the reg to see if London Fog is in there, though I also assume it's probably just a tea latte, but I'm not sure so I take a little longer to look though the reg menu. At this point the guy looks up from his phone and notices his cup sitting next to the bar and barks "You don't even know what a London Fog is, do you?". Before I can open my mouth and explain that my SS will be back in a second to fix his drink he storms out of the store. A second later my SS comes out and asks if the tea is for someone, I said "Nope" and poured it out. I then explained what happened and she said "Sometimes people are just ***holes."
So the store I'm being borrowed to is next to one of the most famous and well known buildings in the city. Because of this we get a lot of tourists. Foreign tourists. Ones that don't speak a lot of English, consist of whole families, and tend to treat Starbucks like a restaurant by ordering enough food for a full meal along with their drinks. This with the language barrier, and special requests on the food, can stop and nicely moving line dead in it's tracks. They also don't tip.
Then we have the crazy guy in the mornings that sits in the corner of our cafe with his drink talking to himself and anyone that comes close. He'll just strike up a conversation, dominates it, and keeps talking long after the person has walked away. We tolerate him because he's actually really polite and never stays long. But it's so annoying.
As our store is, I think, the only Starbucks that opens at 330am(I hate being up at 130am) we sometimes get drunk people that have still been wandering around after the bars closed. One such couple came in, except something was way off. He had this whole wannabe thug look with a baggy hoodie and backwards hat. And her clothes were entirely way too nice for her face. After they sit down with their drinks she proceeds to spill hers everywhere. I get the mop and start cleaning it up. She apologizes and asks "Have you ever been so drunk you can't sleep?" I tell her no but I'm thinking "WTF? It doesn't work that way, you are freaking high as a kite, lady, that's why you can't sleep." I then notice that the guy has taken off his hoodie and this brand new looking jersey he has on has the anti-theft device still attached, there is also 4 or 5 hats sitting near by, a few also with anti theft devices. Her really nice clothes and purse suddenly make sense. I finished up mopping and kept them in sight until they left, which thankfully they did shortly after.
Wow, just typing all this makes me feel tons better. In the future I will enjoy decaffing customers that deserve it, thanks for all the great ideas everyone!
@ meohmay13: I think you can decaf black tea by brewing it for 30 secs then taking it out and rinsing the tea bag with water for like 15 secs then sticking it back in the water. I do it just to be safe but I never really know if it works. Haha.
I also forgot to mention one of my store's regulars, who also happens to be an ex-partner and a gigantic cheapskate. He orders a quad grande SKVL twice a day, almost every day. He's sort of a nice guy, but he always orders his drink wrong and gets mad if you mess it up. Needless to say he gets decaffed when I'm on bar.
I made a mistake...I put the CR around the cup instead on top of the foam. So Sorry! It's not like it will mix in anyways. She had a little bit of an attitude. I was in a bad mood. Decaf when I remade it. Kinda felt bad when she was nice and thanked me for remaking it...but then I got over it because she should have asked nicely or not at all because life might be better with the CR around the cup.
Two nights ago I had the cranky SUV driving, suburban living, "my husband income has gone to my head", I am still cool even though I am an old frumpy soccer mom come to my till asking for a grande triple shot non-fat latte. She proceeds to just frown and grump the entire time while it was made.
Anyhow she parks her butt at a table and is there for a good 20 minutes and returns to the hand off counter complaining her latte does not taste right. This is after she drank nearly half... continues complaining that the gal on bar made her a horrible drink.
So I decide to make her drink...
4 shots decaf, short shots with half re-steam left over non-fat AND heavy coffee cream.
Takes one sip, proclaims it is PERFECT.... I smile while thinking to myself enjoy your sludge biotch.
a triple tall nonfat lattte.
there was an error in calling the order. i was barring. the reg called "triple grande nonfat latte" and i made it.
i put it on the handoff, called it.
"ummmmmmmmmmmmmmmm what did you say?"
--"a triple grande nonfat latte."
--"a TRIPLE GRANDE NONFAT LATTE." i wasn't upset at this point, just annoyed that she kept asking me.
"oh that's not what i ordered. i ordered a triple TALL."
".... ok, i'll remake it. just give me a minute."
i struggled with it, i really did. it's not something i do. but she hovered. and stared. bluuuuuuuuue button!!
i finished, handed it off. she said thanks, i gave a wimpy half-smile and turned to rinse pitchers.
"i didn't NEED the attitude."
"i don't have an attitude and i'm sorry you feel that way!"
"Hi, what can I-"
- Are you new here?
"I've worked here for almost two years."
- Yeah, right.
"So...what can I get for you?"
- Who else is working with you tonight?
"Just me, partner's on break."
- Can you make a caramel macchiato?
- Yeah, I'll get one, make sure you make it right. The shots go on top.
"Dully noted ma'am. I'll have that in a second."
Seriously? Decaf. Extra foam. SFV and no caramel for youuuuuu.
^but, doesn't making a drink noticeably wrong only prove your imcompetence in their eyes? I try to only stick to things they won't notice, if I were you I would have made the most beautiful cm just to prove them wrong...and of course decaffed the shot
I back you up on that Annabelle... the betternjoke would've been making it perfect so she comes in going omgggg its delicious you're the best
decaffed a gent who didn't feel the need to tell his passengers to stop screaming like idiots while he was trying to order.
on the other end of the spectrum: a while back some awful kid was screaming in the car while his mom was trying to order & instead of just ignoring it & being all flustered when she got to the window she made him apologize
it was so lovely
cust: "Can I get a refill on my skinny vanilla latte"
my coworker (on reg): "Refills are actually only for hot & iced coffee or teas! I can't give you a skvl refill, it'd have to be full price."
cust: "But THEYYY always give it to me as a refill! This is ridiculous, I'm not paying full price for a refill. It's absurd."
my coworker: "...k have it for a refill price then. $.54."
me: (on bar...smirking...justice must be served!!!) I LOVE YOU BLUE BUTTON xoxo decaf forever! + a rinse shot and resteamed mystery milk.
She wasn't even THAT bad of a customer, but people who try to beat the system...well the system (me, in this scenario) beats them ;)
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