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Whom did you decaf today?

(1170 posts) (428 voices)

Started 2 years ago by Buxmeister
Latest reply from HelloKitty

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Bux

Member
Internets:2

I am not a sbux employee and I have never been but I wanted to post and say good on you guys! I stumbled upon this and read all 25 pages.

I have NEVER seen anyone be rude to sbux staff but if I ever do they will get a verbal b*tch slapping from me. I won't put up with bs nor will I stand idly by and watch someone be rude just because they are a paying customer.

I work in a position where I deal with the public a lot and sometimes work the till. I offer smiles and great customer service to everyone. But if they are rude. Then it stops. I've done similar to you guys (when customer refuses to give you money/card in your open outstretched hand - so I put the change/card as close to my side of the counter as I possibly can). I've also had credit cards thrown at me - love when this happens - I will stare blankly and wait till the customer inevitably asks what I'm waiting for and I reply with some form of 'an adult to come and pay the bill'. In my job it's a little easier to do this....I flat out tell them that I will not continue a conversation until they calm down/stop being rude and should they need to there are benches behind them so please go ahead and take a self imposed time out....you stupid mofo

Keep up the good work! Love you guys!

Posted 8 months ago #

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Bux

Member
Internets:2

Oh and p.s. I got the caffeinated coffee I asked for. Hence being up at 3:40 reading this lol :)

Posted 8 months ago #
Señor Cardgage

Moderator
Internets:1,047

^ I like this guy.

Posted 8 months ago #
Marble Macchiato

Moderator
Internets:810

We ran out of decaf today. It was depressing.

Posted 8 months ago #
eroticfishcakes

Member
Internets:83

It's been awhile since I've been on this site, but I felt the need to proudly proclaim that I refused to make a customer a french press tonight and ignored him when he pitched a fit to carry on with my work. Refusal of service, for the win.

also a miracle happened: a customer ordered a skinny ice coffee the other day. I pause, and ask her if she means a ice coffee with no classic and non fat milk, and she looks at me like I'm an idiot and says "Hence the SKINNY part. Duh." I barely muttered something under my breath, which she must have heard, because she looked up at me with this apologetic look and apologized repeatedly for how rude that was of her and tipped a dollar. I was dumbfounded. Completely dumbfounded.

Posted 8 months ago #
oneohoneohfive

Member
Internets:595

And you still decaf'd her? Good for you.

Posted 8 months ago #
moooochayatoe

Member
Internets:114

Last night around 7:15 during a rush....
Me: "Hi! how are you?"
Cust: "are you still open....?\"
Me: "yeah...open til 9." (licensed store)
Cust: "So I can get anything?"
Me: "Yep! what will it be?"
Cust: "That milky pumpkin latte. Oh! with some of that espresso stuff. Extra of it. Grande."
Me: "Alright, so one triple grande pumpkin spice late? $4.82"
cust: "MAKE IT SKINNY I NEED IT SKINNY!"

.....enjoy you're whole milk, extra pump, two dead decaf, one rinse shot pumpkin spice! This lady was so stupid, do you not see all of the people? YES WE'RE OPEN NOW GO AWAY.

Posted 8 months ago #
Jadineamber

Member
Internets:53

So I have never given a rinse shot until after reading this forum..... Today was my first! Someone missed a drink and of course It was my fault because I'm the one on bar..... So if you want to stand infront of the bar taking **** about me so I can hear it.. Hello im the one making you hand crafted beverage........ ****

Posted 8 months ago #
palmettobug

Member
Internets:456

Sorry to all the less-terrible people who followed that b*tch who ordered a traveler at the DT today. We tried. I tried to tell at least a few of you that you should really go with the blonde or dark, because we didn't have any Pike. If you pushed it, or made me feel terrible, you got decaf.
Oh okay, sorry, now I think about it... I'm totally not sorry at all.

Posted 8 months ago #
Bitter_Latte

Member
Internets:62

^ NIce! a whole traveler! I'd bow and kiss your feet.

I feel safer about typing about this now:

A few weeks ago I was thrown on bar. We were only using one machine because the other was being worked on. The machine I was on the drawer needed to be emptied. The two trash cans were full...and you know how labor is! So I quickly emptied one trash...washed my hands... emptied out the drawer...and then proceeded to make drinks. I handed drinks out and one woman asked where her drink was. Her drink was not in line ...it was not put there by accident. So she started to get upset and said that I was just in the back messing around. I tried to explain to her that I needed to do those tasks in order to make the drinks. By then my new manager was around and told me not to say anything more. Because the sm was hovering around I could not decaf her...BUT this woman only got one shot of espresso in her v~latte!

Posted 8 months ago #
Well-Stirred-Crazy

Member
Internets:2

There is a regular that would come into our store EVERY afternoon (2pm) and orders two breakfast sandwiches a Double Venti Espresso Frappaccino with Whip and a morning bun that he insists on having us put in an empty oatmeal container. He argues with everyone who tries to charge him for the extra shot, as well as insisting the whip cream be straight out of the fridge...

[sigh] and we do it! We enable a monster.

Just blatantly disgusting entitlement issues. Also he talks loudly and rudely at new partners and says things like "they're going to mess it up, they don't know my drink! You do it!" I ALWAYS decaf him. It just feels so good.

One week our IMS orders were way off and we were running out of breakfast sandwiches earlier in the morning he would throw a fit. The second day it happened he said "FORGET IT! Tell your manager that he just lost my business forever!" and he stormed out of the store.

GOOD RIDDANCE! BEST DAY EVER. The girl that was behind him in line started cracking up and said she can't believe that she just witnessed that. So sorry for the store that he decided to go to next.

Posted 8 months ago #
RinseShot

Member
Internets:48

@Well-Stirred-Crazy, how does he get away with the shot? Either he pays up, or he's getting a single. Feel free to talk to my manager ***hat. NEXT.

Posted 8 months ago #
Well-Stirred-Crazy

Member
Internets:2

Nope, but he tried it EVERY time with a newer/borrowed partner. Just a really rude selfish guy.

Posted 8 months ago #
Captain Decaf

Member
Internets:9

Once, many moons ago, my store had a problem. We called her Dragon-Lady. She would come through while we were busy and take no prisoners with her order. We hated her guts, but I try very hard to give people what they want, and I took this woman as a challenge.

"I need a grande white mocha with whip."
"Yes ma'am, a grande white-"
"Don't forget the whip. You always forget the whip."
"Ma'am, I always put whipped cream on your drink, I know that-"
"And a venti iced water with extra ice."
"Alright, I've gotcha. Anything else?"
"Make sure there's whip on the mocha." *screeching tires*

And oh, that's not all. Do you kids ever have problems with people not being specific enough? She didn't just want a venti iced water with extra ice, oh no! She wanted a venti cup filled to the top with ice, some water to settle the ice, then more **** ice. She wanted more ice than what you gave her. Oh, is the cup completely full of ice? Go swish it around and put more in.

I hate this woman. I hate her with every fiber of my being. Her voice is flat and scratchy and a pain on the headset. She is always rude. She never listens. When we started giving her decaf, it made no difference. Apparently she needed a more drastic change than just less caffeine.

Posted 8 months ago #
Allison

Member
Internets:579

I know rinse shots are popular in the thread, but can't the customer taste the rinse shot? I'd hate to make a beautifully messed up drink only to have to make ANOTHER drink.

To keep it on topic: woman who wanted a "tap" of pumpkin spice and then complained that it didn't taste sweet. that's because i used a literal drop of PS. i smiled and said, "oh, that's why we develop drink recipes, to make sure our drinks are consistently delicious!" smile, smile.

Posted 7 months ago #
daniboo729

Member
Internets:1

Okay, I quit sbux 2 weeks ago, don't get me wrong I loved the job!! The people...not so much. When I first started there everyone was all nice, but then as time progressed it got worse and I was almost looked down upon because they were all in their late 20s and I'm 17. Then this new B*tch starts working there and she's a transfer from another store and she's been working for sbux for a year. Before her first day she got my number and constantly would txt me and ask me for my hours, since I wouldnt give them up she must have talked to the SM and my hours got all screwy. One time I was on double bar and it was busy, she was assigned to work the front and drive thru. I was doing everything while she was sweeping the damn floor. When I told her that we were almost out of iced coffee she was like "then make some..." omfg i wanted to go OFF!!! I'll never work for sbux because of how I was treated by everyone else too, I was the "dish maiden" according to them. They had me task and never do anything else and just call me names. I'm never going back. Fu*k that ****!

Posted 7 months ago #
dontbarkatme

Member
Internets:25

It took me 6 1/2 months to finally break and decaf someone.....oh the pleasure I got from that...hehehe

Posted 7 months ago #
espressojunkie

Member
Internets:211

Allison: If it's a sauce-based drink, they don't notice. If it's like a latte, then rinse shots aren't gonna cut it. The blue button, though, damn that's been so great with students coming back and being absurdly ridiculous with modifiers, "extra stirred", all that ****

Posted 7 months ago #
splashofsoy

Member
Internets:559

i worked DT today. i decafed:

-truck driver who ordered a tall pike with cream. when i asked if he wanted sugar, he said I SAID WITH CREAM. and i said okay, so no sugar. and then he screamed I DIDN'T SAY SUGAR. I SAID CREAM.

-the man who said, "do you have the hibiscus tea?" and i replied, "yes, it's called the passion." then he proceeded to argue with me that it was a hibiscus TEA. and when i said that the passion iced tea was a hibiscus iced tea he yelled "NEVERMIND. TALL AMERICANO."

-iced venti starbucks doubleshot boy who got vanilla, nonfat, extra ice, cr drizzle. when i kept repeating your order and you kept interrupting me with additions to your drink and this went on and on and on until i finally got it right. i hated every excruciating second of that.

-the man in the mini bus, who drove past the box and then decided to back up, BEEP BEEP BEEP right into my headset. then spent ten minutes uhmmm and uhhhh-ing through his six drink order.

-every taxi driver that yelled at me. which was like almost all of them.

so many more people. so few were spared.

Posted 7 months ago #
thatsnotyourdrink

Member
Internets:1

partners have told me about how they have decaffed people who **** them off, and i have always been shocked.....oh i could never do something like that!

ya well the time has come many times since learning of this little evil payback to the horrible spoiled customers who can't do **** for themselves! here are just a few...

1. lady who insists on asking her 2 yr old what they want from the pastry case.

2. whispering lady who after 4 f'n years of me saying "what's that?" or "can you say that again" or very plainly "can you speak up please?"

3.Man at the handoff plane who grabbed every drink even though the names are clearly written on the cups and asks "is this mine?, this isn't what I ordered!" and come to find out your drink was a venti W.M. yet you still grabbed every cold cup, and even went for the short cup!!!

I have to admit I feel guilty. I love my customers...ok let's say 80% of them. it's the 20% who make me wanna b**** slap a mofo!!

Posted 7 months ago #
thanksalatte

Member
Internets:9

I love having the power to ruins someone's day with the push of a button. We have a lady who comes in every once in awhile for a quad grande doubleshot with extra white mocha, extra caramel, breve, add whip and extra caramel drizzle or a similar variation. But she orders her drink & then begins to ask for modifications after you've almost finished her drink. Decaf for life! Recently, I had a customer come in an order a grande nonfat, no whip, no sprinkles pumpkin spice latte at EXACTLY 180 degrees on the dot. No foam, no foam!!! Um, enjoy your *decaf* 180 degree pumpkin spice latte sir!

Posted 7 months ago #
thanksalatte

Member
Internets:9

"Hi, what can I-"
"I'll have a latte. Grande. I need you to hurry. I have to go to the bathroom."
"I'll have that up as soon as possible maam."
"You better."
*Meanwhile, my parter is on break & I have about five other drinks to make.*
"Um, can you hurry? I told you I have to go to the bathroom."
"I'm going as fast as I can maam. If you like, you can go ahead to the restroom & I'll have your drink ready when you return."
"Are you incompetent? I said I need you to hurry. What is wrong with kids these days?! No respect. Just finish my latte already. Where's a manager? I don't know why they hired you, but you don't need to work here anymore."
Enjoy your grande DECAF latte & just know that if you ever return, you'll be decaffed fr life.

Posted 7 months ago #
NotSBbutITstillsucks

Member
Internets:3

Alright, I don't work at Starbucks but the B**** Gets Decaf order was introduced to me by a coworker who used to work at Peet's. Since then, if I'm on register any customer who is a d*** gets their order with the modifier: BGD.

Some notables:

Lady comes in before I'm open because I forgot to lock the door. Orders before asking why most of the lights are off, to which I respond 'ok, but I'm not open for another 20 minutes, and you're going to have to wait outside.' (Most people I let wait inside but I could see the b*** in her eyes) When she comes in after I'm open, she asks what the americano tastes like. I tell her, and she says 'you're full of sh**.' Then orders a DECAF americano (at like 6 am). I give her regular.

We have music and stuff at our place. So one day (about an hour before a show) a guy comes in, walks right up to the register, and says only 'where?' To which I respond 'what?' Not missing a beat, he says 'Where's the music?' I tell him it's in the other room that's connected to our shop. He walks in, comes back and says 'where?' I walk out from behind the bar and into the room and say 'here.' (I'm getting somewhat ticked off by now) He looks exasperated and says ONCE AGAIN 'where?' while pointing around the room. I tell him 'they can set up in that corner, in the middle, or in that corner.' He shakes his head and says that if he owned the place, he would tell people where to set up. I respond 'ok.' (I'm fairly ticked off now) 'How are the acoustics?' he asks. 'Um fine I think, We've had shows in here before.' 'Have you ever seen Bar Rescue?' 'No' 'They put up acoustic dampeners so the sound sounds good.' 'Ok.' He then stops looking around the room and looks right at me and asks, 'do you have a degree?' I'm already ticked off and I can usually handle it, but this guy ripped the lid off. 'What?' I reply angrily. 'What degree do you have?' he asks condescendingly. I'm in primal rage mode now, 'That's none of your **** business, sir.' I yell. He looks astonished, then apologizes for anything he said that sounded rude, it's just 'I'm studying business and...' A**hole later asks if I had any shares in the business. It's an independent coffee shop...

Oh and anyone who comes in and orders a venti or a grande and is upset when I ask what size that is because I don't have a 20 oz cup and I don't know how grande, grande is.

Posted 7 months ago #
Marble Macchiato

Moderator
Internets:810

I made a no-foam latte the other day in a ridiculous Sunday rush. The **** brought it back to me at the bar after drinking out of it & asked if I could scrape the foam off for her so she wouldn't gag. I gleefully offered to remake to avoid health code violations. DECAFFED.

Posted 7 months ago #
latte_lezzz

Member
Internets:229

I have been waiting to decaf your quad grande coffe with 2 CD, 1 CL, lt B, stirred, with whip since you THREW THE FUCKKING STOPPER AT ME!!!

And today was that day. =]

Posted 7 months ago #
Marble Macchiato

Moderator
Internets:810

Grande 2 raw sugar stirred Capp.
"MAKE SURE IT'S STIRRED!"

Made sure it was decaf, too...

Posted 7 months ago #
kittyeggrolls

Member
Internets:14

Two weeks ago, this old man comes in and orders a multigrain bagel toasted with butter. He then disappears for ten minutes. We call his bagel out four times. I used to do theater, so I can be incredibly loud calling out things if I need to. He finally comes back and says to me "Reheat my bagel please. It's cold." Of course it is! I'm on bar so heating bagels isn't my job, but I do it anyway because we're not that busy. I give it to him, he opens the bag, then says "Well clearly you guys are new because none of you know how to do your jobs. I said butter, not cream cheese." Oh, no you didn't! He already had his drink that time, but I've already decaffed that b*tch twice since then.

Posted 7 months ago #
verona

Member
Internets:1

Most of the people in the morning.
Last night, I was being rushed to finish what I was doing in order to leave, and I may have accidentally poured about four pounds of decaf espresso in the larger mastrena hopper, and then topped it off with regular espresso. Only once I was about to throw the bags out did I realize that I accidentally mixed them, and that there was no going back to fix it.

Posted 7 months ago #
ThatIsNotMyCow

Member
Internets:19

So my shift asks me to stay for an extra hour, because for some reason she was scheduled to stay by herself, and needed to get stuff done in the back, so while I'm by myself up front...
Me: "Good afternoon! What can I get started for you?"
Girl: " Ventiraspberrymochafrappichinowithrasberryandcarmeldrizzle,doubleblendedandnowhippedcream"
Me: "I'm so sorry, I'm still new to the store! Could you repeat that a little slower for me?"
Girl: "Uhg, my store knows what I order. They just ask me venti or grande."
Me: "Oh really? Where's your normal store?"
Girl: "North. It's a venti slfkjaslk;fajsdl;fjlsdaf"
She does this at high speed three times while the line piles up behind her, then leaves the store for 10 minutes while I call out her drink. So when she comes back, it's melted and she makes me remake it. Meanwhile, the line is OUT OF CONTROL and my shift won't get back on register...it was a mini-meltdown. I didn't know how to mess with it for the remake, but I would have in a heartbeat. On a positive note, the lady behind her goes "I still have no idea what that woman ordered, and I was right here" and gave a three dollar tip <3

Posted 7 months ago #
Kevbotron

Member
Internets:89

Didn't get a chance to be on bar, but I had a guy FREAK OUT because we didn't have a turkey and swiss sandwich. Like, just got PI$$ED. He nearly took out a stop sign to on his way through the drive. Because magically, I am supposed to give him a free drink because we don't have his sandwich. LOLZ

On another note, tomorrow is Saturday. So the decaf will need to be refilled. Many many times.

Posted 7 months ago #

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