Customers trying to rip you off.

I Hate Starbucks » I Hate the Customers

Customers trying to rip you off.

(168 posts) (111 voices)

Started 1 year ago by turtle latte
Latest reply from Half-Caf

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turtle latte

Member
Internets:26

I personally think one of the worst things is when customers try to outsmart you and flip a can when you realize.

For example, the other day a woman came in asking for a "tall double nonfat latte in a grande cup, but filled to the top with milk." Wait... what is that? That's a grande nonfat latte. Two shots, nonfat, filled to the top with milk. So, I rang it as a grande nonfat latte.

She paid, and looking at me all suspicious asked for her receipt. Read it and FLIPPED. "I ORDED A TALL. YOU CHARGED ME FOR A GRANDE." I said, as calm as possible because I like to make them squirm in the wake of my kindness, "Mam, a double tall latte in a grande cup filled to the rim is exactly the same as a grande latte. To ring "extra milk" I had to ring it as a grande, you're paying for milk at that point just like you would an extra shot." Still flipping saying I was just stealing 'pocket-change' from her. I asked her if she would like to speak to the manager in change, she said yes and laughed at me.

And my shift agreed with me and, in my opinion, answered the question to me kind of pissy. He listened to her, turned to me and just said "Uhhh, that's a grande. Charge her for a grande, why would you think that's a tall?" And walked off. She was ****

Any other experiences with you guys?

Posted 1 year ago #
turtle latte

Member
Internets:26

Or another example, these two women come through DT every day. Both order Iced Venti Lattes.
Every single day, no matter how much you verify their plain-Jane Iced Lattes, they watch us make them and hand them back saying "I wanted SOY, SIX SHOT, EIGHT PUMP SUGAR FREE VANILLA, WITH WHIP Iced Venti Latte."

Every. Single. Day.

Today, me and fellow DT-er asked "Would you guys like two Six shot, iced, eight pump sugar free vanilla, soy, with whip, lattes?"
"No. We want two Iced Venti Lattes."
"Are you sure ma'm?"
"Uh. Yes that's what we get everyday."
"....alllllright, we'll see you at the window."

Gave out the two lattes and BAM WE WANTED Blahblahblah....

Posted 1 year ago #
coffeefairy

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what did you say to them? I'm curious now.

Posted 1 year ago #
FUsbux

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Internets:325

@turtle latte....that person is a moron since a double tall and grande latte are the same price! I had customers order a drip or americano with like 3 inches of steamed milk. Thats a fng misto. Or my fave was a hot chocolate with coffee.

Posted 1 year ago #
Barista_named_Tex

Member
Internets:329

There comes a point where i just want to give customers a big fat F U C K Y O U

or at least write DIE YUPPIE SCUM!!! on their cups instead of their names.

I got short changed like 8 times today. When I did my count I was almost 5 under. wtf. PAY ME IN FULL and i won't spit in your coffee next time. (JK!)

Posted 1 year ago #
turtle latte

Member
Internets:26

@Coffeefairy- we just told them that next time to order the correct drink at the box so we will have it ready and they won't have to wait. Today they said they get charged for the extras, but they pay with a Gold card... so. Worst about them is even after everyday of being pleasant with them and changing their drinks multiple times, they don't tip.

@FUsbux- I. KNOW. After my shift walked away she kept going with it, so I told her I'd just give her a refund. Same price, she didn't believe me about it and left. Called my GM who is the most wonderful loving person, but is from North Jersey so can def lay it down and just had it with her ha.

Posted 1 year ago #
Encyclopedia

Member
Internets:18

I had a woman order a kid's steamed milk with chai. Then she flipped **** when I rang her up for a short chai tea latte. I told her that kid's syrup cremes only extend to flavored syrups, not mocha sauces or chai concentrate. But she didn't believe me. I refused to back down, and she ended up just leaving.

Same woman came in a few weeks later and tried to split a grande strawberries n' creme into 3 cups with whip cream to the top on each one. Told her no to that, too. If you're gonna be so cheap don't come into Starbucks...

Posted 1 year ago #
Buxmeister

Moderator
Internets:499

Oh man, as soon as I become a shift, I'm always going to back up whoever the register partner is with people like this. I hate cheapwads, but I hate people that have no morals even more. I'd be embarrassed to act that way in public and I just don't understand how these people find nothing wrong with their childish antics.

Gahh, now I feel like charging for even pump of syrup, just so the tacky shi-theads behind them in line don't get any ideas.

Posted 1 year ago #
Chicken0rFish

Member
Internets:68

There's this girl who comes every day, getting her usual drink, which she used to order as a "Triple espresso over ice with three pumps white mocha in a venti cup, filled to the top with half and half"

Recently, my shift and I told her that's a venti iced white mocha and she can't do that anymore. She doesn't :)

Posted 1 year ago #
turtle latte

Member
Internets:26

Chicken that same drink was in my DT yesterday. Except we told her what it was and she just flipped out and called me a *beach* and drive off in a hissy

Posted 1 year ago #
Fruityduty

Member
Internets:3

I had this lady come through the drive thru demanding us to replace her 3 venti frappuccinos and a venti latte that a franchise store messed up 2 hours away from us-_-. The barista on the head set didn't know what to do so she just said "okay we'll take care of you at the window" and went and got me, the supervisor on. I very kindly welcomed the customer and appologized about her drinks and asked her if she had a receipt from the other store. She than got an attitude with me and said "I'm not trying to rip you off!!" I said "that's nice but do you have your receipt ma'am?" she said no but went on about everything that was wrong with her drinks. I than appoloziged again, then asked her if she had the old drinks with her, (which she didn't cause she was trying to rip us off) so I told her I can only replace one drink for her since she didn't have the receipt or old cups. She wasn't happy with that and argued on and on with me holding up the line and not leaving til I gave her the drinks. I wasn't gonna give in because she was effing rude stating "I ordered my steak well done, I want my steak well done!!". I knew what she meant but playing dumb I said "ma'am this is a coffee shop, we don't sell steaks here" which really **** her off. And threatened me by saying she was going to call corporate. I still didn't give the lady her drinks, so she finally gave in and said she'll take the latte. So I turned around to grab it, but by habit I pressed down on the lid to make sure it was on all the way and when I turned to hand it to her her she looked at me in disgust and said "what did you do to my husbands drink!!?" I looked at her with a blank stare and said "..... What do you mean ma'am" "you spit in my husbands drink!! You took the lid off spit in it and now you're trying to give it to me!!" "I didn't spit in your husbands drink ma'am" "then why are you licking your lips!? What's your name!? And your store number!!?@:&/@;$&". I was done with this lady, I gave her my name and store number and sure enough she called on me.

Posted 1 year ago #
coffeefairy

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@Fruity, all I can think of is SuperTroopers right now.

Posted 1 year ago #
Decaffordays

Member
Internets:11

This woman gets a doppio in a short cup filled to the top with soy milk. She argued when I charged her for a double short latte. I called my manager over and the woman immediately ran away. We are guessing she thought I was new and she could make out for a cheaper price.

Posted 1 year ago #
Quackers

Member
Internets:460

Honestly I can say, I don't care if Starbucks has a day of free drinks. What bothers me is exactly this topic...I know people are trying to cut costs but when they take me for just an idiot behind the register, it irks me in a very bad way.

Like people who come and order a venti frapp of whatever but they want it split in two grande's or two tall's with whip on BOTH cups.

People who order Trenta iced teas [or whatever size] with no water and no ice so they can go ahead and add their own ice later just as one man told me he was going to do after I gave it to him.

Or this lady who asked for one short hot chocolate split into two cups, both cups with whip.

People suck. I always say that and I think I'll always say that...

Posted 1 year ago #
12345678

Member
Internets:883

I had these two women come in today that irked me so much.. They were just like " so what are you sampling today boys?" ...."usually when I come in they are giving away something free" I'm sorry, but I'm not sampling anything just because you asked, my SM brilliantly scheduled 3 man deployment on a saturday night and I don't have the time.

Posted 1 year ago #
derpdaderp

Member
Internets:128

I love seeing the disgustomer's face go ashen as I ring in a water, as "O noes, I'm getting charged for a water?! Hdu!!" flashes across their brain.

And once this woman ordered for a tall milk and she grabbed it as I was ringing it in, looking back at me like "Plz don't charge me!!" Hoe, please, I know you've got a frickin Mercedes Benz parked out front.

Posted 1 year ago #
GaveYouDecaf

Member
Internets:1,995

This couple came in and ordered a quad espresso in a tall cup with about 3 inches of steamed soy. Why does that sound familiar? Oh yeah, because that's a latte! He was actually really nice, she was a total *** and said she was going to a different Sbux but stood there in front of the register as if waiting for me to change my mind. Nope! I looked at the bar partner and yelled, "Cancel that quad soy latte, they don't want it anymore!"

Posted 1 year ago #
Dry Sharpie

Moderator
Internets:82

I love doing that too, being the vindictive barista and removing the rude customer's cup from the queue until they change their mind/pay for what they really ordered. One less drink for the person on bar, s/he'd thank me for it too!

Posted 1 year ago #
Javalvr

Member
Internets:37

All of these examples are very familiar to me! Do you think the company has created this customer mentality with their "just say yes" rule? It's awful that people try to take advantage of us when we are trained to give them exceptional service. If there's one thing I hate it's when people try to take advantage of me and insult my intelligence which is exactly what this behavior suggests!

Posted 1 year ago #
foamthis

Member
Internets:18

Starbucks does hire some incredible people! We are very good at what we do. When we occasionally bar [not cleaning, stocking, or sanitizing, etc] or @ DI/D2 we deal with entitlement quite frequently, yes? We treat terds as royalty, and they expect it, to the inth degree. Spoiled rotten snobbish entitled pieces O shite. One in ten in my area. Starbucks is a breeding ground for "I can get whatever i want" The just say yes needs to be just say, "FUUUCK OFF" on occasion. ha ha

Posted 1 year ago #
ogkg.partner

Member
Internets:63

we now have the policy of not splitting Venti Frapps into tall cups. It pisses off the customers when they're all "At my store, they do it..." I just want to say "well, this ain't your store! - go there if they do it you cheap so&so"

Posted 1 year ago #
Javalvr

Member
Internets:37

Hey foamthis! I like it! I think when I finally give my notice, I have a few select customers I may just say **** off to!!! It's really disgusting that people can be so petty and ruin a good thing by always trying to get something for nothing. You're right! Most of the customers are so entitled it's ridiculous. These are the same customers who bring their spoiled, pathetic children into the store and teach them to be as entitled and petty as they are. In addition, they leave disgusting messes in the cafe and then have the nerve to complain that the store is dirty. But that's for another topic at another time.

Posted 1 year ago #
Señor Cardgage

Moderator
Internets:1,001

Speaking of petty, I had a Spanish lady screaming at the top of her lungs at close because I wouldn't make her a trenta mocha frappuccino, or give her the treat receipt discount for it.

She is now blacklisted.

Posted 1 year ago #
Javalvr

Member
Internets:37

@senor-And so she should be!

Posted 1 year ago #
Scheme86

Member
Internets:2

The absolute worst thing about working at Starbucks is the customers. Not the five years it takes to make a Vivanno; not the QASA review; not the hours; not the pay. The fact that you stand behind the counter, ringing up a customer for an "iced tripio in a venti cup", and then watching as they strut off to the condiment bar and fill up their cup with cold milk.
It's the fact that they'll stare you dead in the eye, and request the most confounded of drinks, in an attempt to bypass every possible policy and rule -- it's like they spend hours at night thinking up loopholes in the drink system.
I find that if I work at the Cold Beverage Station, and give my drinks to the Hot Bar barista to hand off, my day goes by much smoother: because I'm not talking to the customers.

Posted 1 year ago #
Dry Sharpie

Moderator
Internets:82

GRRRR Scheme86! I'm that hot bar barista to whom you keep handing drinks! Whip it and lid it yourself! Goddmnit I have my own drinks to complete! Ugh

Posted 1 year ago #
Unsweetened

Member
Internets:1,392

Tonight I had this older couple order a venti decaf coffee. We don't ever brew it, just pour over. So, it was unusually busy, and that drink totally throws me off because I have to keep an eye out for it while ringing up 6 million other people (and there's just 2 of us, as always!) I forget of course, because it's a venti... it takes time. They start breathing down the baristas neck... he comes and gets it. And then, "we wanted a venti cup of ice too!"

And then... they manage to make two drinks out of it, an iced coffee and regular hot coffee, using every drop of our half and half! They even had the audacity to tell us we were out and ask for more! Cheap bastards... have they no shame??

Posted 1 year ago #
CoffeeAssassin

Member
Internets:150

"If you want me to get you some more half and half, that'll be *add dairy* price, plus commission for the fact that you're a lazy SOB and cheap-****"

:)

Posted 1 year ago #
MelonSyrupBarista

Member
Internets:66

Decaffordays, you must deal with the same lady I deal with at my store. But she got tired and decided to trot to the next nearest Sbux. She will either want a doppio with some steamed soy, or an double espresso macchiato. Then she stares at you hardcore from every angle to see if you've made it correctly, I just moved a pitcher in the way to block her view.

Posted 1 year ago #
stahbux

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Posted 1 year ago #

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