This couple came in today while I was on bar, and ordered two quad espressos in venti cups with some soy. The register partner told me to add soy up to the Milk box, which I did. I didn't understand why the customer asked for such a big cup, until I handed off the drinks. The lady took the lid off the cup, showed the guy what was in it and laughed. Then she turned to me and asked me to fill both cups to the very top with steamed soy. I'm a newbie, but I'm almost certain that would have made her drink a quad soy latte. I explained that to her and she told me she had already paid for her drinks and told me everyone else at my store never says anything (the b*itch winked at me). Other partners have told me it's not the first time these people pull that ****. What should I tell them next time they do that?
A little help?
(12 posts) (10 voices)-
Posted 1 year ago #
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The best thing you can do is make sure the register partner gets on their **** about it and tells them that would be a quad venti soy latte, and charges them accordingly. You can even get on them about it as well. If you have a cool SM and they happen to be in, the customer will probably want to speak to them about it so maybe tell your manager about the couple.
People need to stop being cheap **** if they wanna come to the bux.
Posted 1 year ago # -
The register partner told me he had explained it to them and the lady told him she only wanted about an inch and a half of steamed soy. I guess she figured he wouldn't mention to me the amount of milk she had asked for, that retard. I don't want it to happen again, so I'm definitely gonna talk to my SM about it.
Posted 1 year ago # -
Did you actually do it?
Posted 1 year ago # -
Well you say to them that you can't do that because that would make it a latte and that isn't what they paid for. And when they say that other partners do it, politely tell them that that's not your problem and you're just trying to follow policy and be fair to everyone.
What a couple of d-bags.
Posted 1 year ago # -
Any amount of soy over 4 fl. oz is no longer considered cream and should be changed into a full drink.
Posted 1 year ago # -
This just pisses me off, I hate customers.
Posted 1 year ago # -
With the dollars that corporate spends branding and advertising, it is all designed to lure the "masses" into the stores. The rewards programs creates customers who work there system to get all they can at the lowest possible price, and even for free if possible. The customers which are happy enough to form a line out the door because it gives them the opportunity to complain at your face about the time they have to wait. These people are not coffee connoisseurs, and I would think that only a few percent of them know the difference between Arabica and cheap Robusta or could even taste the difference (which is basically the difference between coffee and roasted bicycle inner tubes). Check your last paycheck stub and look at what the SM and the DM drives compared to your car (if you can afford to own one). With unemployment rising and the economy looking ugly, there is a ready workforce ready to take your place. You are drones in a corporate hive. If they had their way, you wouldn't even be there. An electronic swipe-card system that would allow the customer to punch in the beverage of their choice and a super-super-auto espresso machine to make it would cut the workforce there in half. Working at SBs is just a job, and barely that.
My point... It's not ever going to get any better for you as employees, and I see not immediate changes in terms of customer attitude nor in their perceived entitlement to treat you like they own you.
What doesn't kill you (or cause you to take the life of another) makes you stronger...
But I understand. I taught for 20+ years and it never failed that there was at at least one parent every year who thought that their child was "specialer" than the rest, that they should be treated differently, and that the rules did not apply to them in the same way that they applied to the rest of the class. The parents as well as those students needed an early kick in the pants, and then be told, "This is what life will do to you if you don't learn that we all have to live here, together, work together, and treat others with some modicum of respect regardless of our place in society."
We get our choice of either "The Golden Rule" or "An Eye for an Eye." You can't have it both ways.
Posted 1 year ago # -
^I read that three times and I still have no idea what it says. I'm either losing all my reading comprehension skills or am in desperate need of a nap. Hopefully the latter.
Posted 1 year ago # -
I used to be a Golden Rule guy, Randy my friend.
Now it's an eye for an eye, and I don't give a crap if it makes the whole goddamned world blind (surprisingly, I'm in a good mood tonight, too, loloz). .. actually though, only really when I'm on the clock. This job has made a bitter man of me.
Posted 1 year ago # -
^this
Posted 1 year ago # -
I'm new to the group but I have been working as a barista at Starbucks for 3 years and people doing that make me lose hope in humanity. I just cannot imagine even considering half of the things that customers do. I once had a customer throw a venti cup of coffee through our drive thru window because he said there was too much room in the cup, even though he asked for room in his coffee when he ordered!
Posted 1 year ago #
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