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1. Bubbly Foam
   

   Member
   

   Internets:18

    

   They make my day sometimes because of their sheer stupidity. For example, I had rung up a grande unsweetened PTL for this chillun. Smiled and made her way with her drink. Later, her mother storms in with RAGE.

   Mom: This is SOUR!

   Me: Sour? What do you mean? It's not sweet?

   Mom: YES! /shoves drink in my hands.

   Me: .. /reads cup. This is an unsweeted passion tea lemonade, m'am.

   Daughter: /runs in, beet red in the face. Mom, I asked for that unsweetened! I'm sorry, she's crazy! /drags her Mother away.

   I was in tears as soon as they left. Best thing that happened last night. XD

   Posted 1 year ago #

2. Señor Cardgage
   

   Moderator
   

   Internets:984

    

   It's always hilarious and sad when uh, the children of our customers are much more polite and well-mannered than their parents. I've a few regulars who bring in their kids, and usually, those kids are the only things that keep them in line and me from punching them. .. so those kids get free KHCs when I can get away with it. lolo rewarding good behavior.

   Posted 1 year ago #
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3. quadshort
   

   Member
   

   Internets:12

    

   I had a pair of older ladies come in and order venti iced coffee's sweetend, one with room and one without. As I hand it off, one lady asks which of the coffee's has room, but realizes what she's done even before she finishes saying it.
   We all had a giggle fest.

   Posted 1 year ago #
   Magical rainbow ponies

4. thatasiankidwhomeveryoneloves
   

   Member
   

   Internets:101

    

   Today I explained the difference between coffee and iced coffee.

   Posted 1 year ago #
   Magical rainbow ponies

5. FUsbux
   

   Member
   

   Internets:325

    

   Wooow....lol i had to explain what an iced coffee with milk is....really?? ya cant figure it out?

   Posted 1 year ago #
   Admin

6. MobilizedPartner
   

   Member
   

   Internets:1,111

    

   LOL I was covering a store near Herald Square once, and someone called the store and asked if they could buy the mix for our hot chocolate. I explain to them that it wasn't a mix, but rather a concoction of our syrups and hot milk. They asked if they could buy the syrup, and while I know you can sell the vanilla, I don't think you can sell the mocha. So I told them we can't sell mocha, and she was like, well why not? Because there's not a price for it, its not something that we just sell.

   She legit asked if she can order a venti iced mocha - no ice, no espresso, no milk, but 50 pumps of mocha.

   Posted 1 year ago #

7. purplemenace5252
   

   Member
   

   Internets:46

    

   Isn't that what the retail containers of mocha powder (cylindrical, maybe seven inches tall, rather heavy) are? I think they're just small-scale versions of the massive bags of bar mocha powder we get.

   Posted 1 year ago #

8. MobilizedPartner
   

   Member
   

   Internets:1,111

    

   Its not the same stuff, the caramel they sell is different, too.

   But the store I worked at didn't have that, anyway.

   Posted 1 year ago #

9. nyc12321
   

   Member
   

   Internets:646

    

   I had a woman ask the difference between a latte and a skim latte and I told her she yelled at me for being condescending. I think she just realized how stupid her question was hahaha.

   Posted 1 year ago #

10. stahbux
    

    Member
    

    Internets:4

     

    Today I a customer at my store ordered a grande iced coffee with hazelnut. I called out the drink when it was ready and she said "does this have hazelnut in it?" and I said "did you order hazelnut in it?" and she said "yes but is it going to taste like hazelnut". I kind of just looked at her for a few seconds to piece together in my brain what she just said and then replied ".....yes....." and walked away and finished the rest of the drinks.

    THEN I had another lady who came in and asked for a grande iced decaf pike, which we would normally make on the clover. I told her no problem and explained it would just take a few more minutes because we were brewing it on the clover. She didn't seem to have a problem until I rang her up and told her that her total was $2.65. She looked up at the menu and said "well why isn't it 2.45". I explained that we dont brew decaf iced coffee and that the clover is $.20 more. Then she pulled the whole, oh well in that case I'll go across the street to Pete's, thinking that I would give her the regular iced coffee price. So I said OKAY, while giving her my cheesiest effing grin i could possibly give. GO to Pete's, I really do not give a flying fluck.

    Posted 1 year ago #

11. BCcoffee
    

    Member
    

    Internets:399

     

    I had no idea pour overs cost more? The things I learn in this forum... Oh right, everything.

    Posted 1 year ago #

12. Dry Sharpie
    

    Moderator
    

    Internets:82

     

    @MobilizedPartner: gross! 50 pumps of mocha! These things do have an expiration date on them, and I've smelled BAD spoiling mocha before. I haven't made myself any drink with mocha since then.

    Posted 1 year ago #

13. dolly
    

    Member
    

    Internets:619

     

    @BCcoffee, I think stahbux was talking about the Clover brewing system which is this super crazy coffee machine thing. There's a thread about it somewhere on here...
    As far as I know, pour-overs don't cost extra, despite the extra labor they require.

    Posted 1 year ago #

14. BCcoffee
    

    Member
    

    Internets:399

     

    Oh wow, totally missed that stahbux said clover. Thanks.

    Posted 1 year ago #

15. mrindieday
    

    Member
    

    Internets:114

     

    "Today I explained the difference between coffee and iced coffee."

    Best post I've ever read.

    Posted 1 year ago #

16. Bubbly Foam
    

    Member
    

    Internets:18

     

    Okay, question. Have you gotten customers that freak out because, heaven FORBID, you didn't give them a plate with their pastry? Usually we bag those sugary suckers unless asked (yeah right, more like demand) otherwise. I was on bar and this woman came up to the hand off station, flustered and wide-eyed, "Um, plate? O<>O Where are the plates? I have cakes but no plate to put them..?!"

    What the hell?

    Posted 1 year ago #

17. highlow87
    

    Member
    

    Internets:31

     

    There was this lady in the cafe with her two children, they were clearly from out of town. At one point her son ran out of the store yelling that he had a patient to go see and she was like "What? a patient? ugh, he is soooo creepy. Yes, he is my son and he is creepy."

    it made us all behind the line giggle. Parent's like to think they're kids are perfect but it's nice to see people being honest with themselves.

    Posted 1 year ago #

18. Dry Sharpie
    

    Moderator
    

    Internets:82

     

    @Bubbly Foam: the customer has to explicitly order it "to stay." You don't have to tolerate customer drama if you followed procedure.

    @highlow87, I lol'd.

    Posted 1 year ago #

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