I dunno... I didn't get properly trained when I was hired, and there were absolutely no videos involved, but the last week or so, they've made us all watch a movie about sequencing... and one about Bob, and not Bob.
Did any of you watch that?
I was dying of laughter.
I don't ever remember meeting Bob. Or Not Bob :(
It was like, making fun of the customers, but not really intending to.
Bob is the regular... he goes to Starbucks every day, multiple times a day... you all know and love Bob. An annoying, creepy fat dude with a bearista fetish, who's traveled all over the world collecting mugs, has a penchant for lame jokes at the register "I don't need the receipt... you can keep it as a souvenir! LOLOLOL!!!" The employees all give a forced, awkward laugh. And he's got an overmodified drink, of course.
Not Bob is just going into Starbucks for the first time... another annoying fat guy, trying to be funny, "I'll just go in there... yeah, and be like, 'Can get a tall... grande latte mocha... with a twist of lime!'" He goes in, gets confused, grabs the wrong drink... epic fail.
All of this interspersed with a really serious British guy talking about the Starbucks experience.
Oh gosh, now I want to watch it. When I trained for Coffee Bean ages ago,we had training videos, and the guy in the video was actually a local manager, and he was nicknamed "Mr Hands" in the video X_X
It was SUPER awkward, and Coffee Bean has to still do the whole pull, then tamp,tamp again,and then slide the crud off the top of the thing with your hands,and if you ever had to do this, you know it leaves this super gross looking brown stuff on your hand, and they called it "brown palm"
I want to see these videos only because my nightmares are running low on content.
Ahaha. I was training a new person yesterday and had him do the Starbucks Experience module on the computer. Is that the one you're talking about? I hope he got to experience the joy of learning with these fantastic Bob/not-Bobs.
I have no idea why or what the hell it was for.
We just had some boss guy come in, I don't even know what he does exactly, but I think perhaps some Starbucks overseer, and I guess he wanted us to watch it. That was the ambiguous answer I got, anyway.
I noticed it was made it 2008 though, so it mustn't be anything new.
On another note, the sequencing videos may give me nightmares. Something about it just made me want to cry.
During the "how to handle hot and cold drinks at the same time" segment (which was of particular relevance to me) this girl is moving at almost superhuman speed, bending over to grab the milk out of the fridge pretty much every 3 seconds, talking the whole time (though muted--I'd love to know what the **** she was saying) and the voiceover saying "See how she manages to keep a consistent speed... and even though she has her back turned, she still makes eye contact as much as possible and connects with every single customer..."
I felt like I was watching some communist propaganda.
I vaguely remember a "Bob" and "not Bob" but I don't think I learned it from the Starbucks Experience module.
Everyone's a not Bob to me, regardless of whether I recognize them.
When I got hired, I had to watch a video about the company, videos about what is right and wrong [real corny it was], a video about sexual harassment, and then take a cash class. None of those Bux videos though. But I did have to read that Barista 101 [or was it 100?] thing.
I gathered from another thread that we work for the same company Quakers! I got to watch all those awesome videos too. But no Starbucks videos when I got "trained".
I never watched videos. I legit the next day I was on the floor. Sink or swim.
It was so stressful.
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