Soo helpful, I hate when everyone asks for XCR
New Partner Halp Thread(87 posts) (44 voices)
My manager told me NOT to use the markings on Simphony because most are incorrect. However, my trainer said I SHOULD use it. So confused.
Use the markings in the Beverage Recipe Cards. If put in chronological order, a double-sided card with all the correct mark-ups should be present in the front. Simphony can, at the very least, tell you the ingredients.
A number of years ago, before there was a clear policy regarding charging for CR, I would charge for every time they said 'extra'.
US Partner Guide, page 14:
Rest breaks: Nonexempt partners may receive a paid rest break during a shift. The number of rest breaks will depend on the length of the shift. Generally, one 10-minute rest break will be provided for every four hours (or major fraction thereof) worked. Partners do not punch in or out for rest breaks.
Meal breaks: All partners in nonexempt jobs receive an uninterrupted 30-minute mreal break if scheduled to work a shift of a minimum duration. Whether the partner will receive a meal break at some time during his or her shift depends on the length of the shift and the state in which the partner is employed. Nonexempt partners are required to clock out at the beginning of the meal break and clock back in when the break is over. Each nonexempt partner is responsible for taking a full 30-minute meal break and should refrain from returning to work until the full meal break is over.
Unfortunately, tens are not guaranteed as of August 2011 throughout Starbucks corporate. Note the subtleties in how they phrase it- 'may' instead of 'will.' The word 'may' makes it sounds like these scant breaks are a magnanimous gift bestowed on us, able to be denied at any time- and, that's direly unfortunately true. Corporate even goes so far as to suggest only a ten minute break after two-hundred forty minutes of work. ALS by means of the DCR suggests most of the time a break every two hours, and for years and years that's been a courtesy most stores show. It's not guaranteed and can and will be taken away. This is the sad Starbucks reality of breaks.
I for one dole out breaks every two hours or atleast attempt to, even with two-part coverage. No one should be expected to crank out this kind of work without a few minutes to catch their breath and chief a square inbetween. On top of that, if someone neeeeeeds a break and they haven't hit that two-hour mark yet, circumstance and common sense come into play. In tears, keeling over, just burnt themselves with a venti americano, or whatever? I'll order a tactical withdrawal. Mostly because I care about my coworkers, but I also need them fresh and ready to man the harpoons.
Your halfs depend on the state- most states, you'll have to punch out at six hours. California is five. These, however, are guaranteed. You should always receive a half- and if you do not, the rules are there to ensure you get paid for that missed half. Whenever I'm unable to take one, I make a notation of this in the punch communication log, which is in the big ole cash log- that makes sure your SM knows, when they're doing payroll, not to let ALS autosubtract a half hour from your time worked.
To add to the above. Canadian partners in Ontario are guaranteed a 15 for ever 4 hours worked. You aren't guaranteed it on time and you are not allowed to take it whenever you want or anything, but its a legal policy not a starbucks policy. I've had a few shifts where we've been so busy I have offered to skip the break and each time I have been paid for the extra 15 minutes I worked. Now, I work at a store with amazing management, not all of them with follow this, but technically you have a much stronger argument!
As for marking cups, simphony darkens the font on the item you need to mark. Try it out by hitting add shot. You'll see it darkens. That means its not according to recipe/modifier and should be on the cup.
Harassment and Complaint Procedure
As detailed on pages 31 to 33 of the Partner Resources Manual..:
Starbucks does not tolerate violence or threats of violence in the workplace. This includes violence and threats of violence on Starbucks premises, at Starbucks events or while conducting Starbucks business. Prohibited conduct or behaviors include, but are not limited to, provoking violence, using threatening words (delivered in person or by phone, mail, email, text or other forms of social media), participating in or encouraging violent or threatening acts, destroying property, and any other violent or threatening behavior that reasonably could be interpreted as conveying an intent to engage in violence or to cause injury or harm to a person or property. All partners are responsible for creating and maintaining an environment that is free from violence or threats of violence. Any partner who engages in workplace violence may be subject to immediate termination of employment.
Other Prohibited Types of Harassment
In addition to the conduct highlighted above, Starbucks also prohibits acts of harassment that include, but are not limited to, the following:
- Threats, degrading comments, epithets or slurs.
- Derogatory posters, photographs, cartoons, drawings or gestures.
- Written communications that could offend individuals in a particular group, such as references to racial or ethnic stereotypes or cariactures.
- Making or threatening retaliation for reporting or threatening to report harassment, or for participation in an investigation of a harassment complaint.
A partner who believes he or she has been subjected to behavior prohibited by this policy should make his or her feelings known to the offending partner, if comfortable doing so.
The partner must also immediately report the offensive behavior, preferably in writing, to his or her store manager, district manager or the Partner Resources Support Center at (866) 504-7368, Option 5.
If any partner becomes aware of harassing, retaliatory or threatening conduct engaged in or endured by a Starbucks parner, regardless of whether such conduct directly affects that partner, the partner should immediately report that information, preferably in writing, to the appropriate manager as indicated above.
Investigation and Discipline
When Starbucks is made aware of a situation that may violate this policy, an immediate, thorough and objective investigation will be undertaken. Starbucks will protect the confidentiality of those involved to the extent possible, consistent with the need to investigate and resolve the complaint.
Appropriate action will be taken against any partner found to have engaged in prohibited harassment to ensure that the conduct will not reoccur. Appropriate action will be taken against any partner who makes a report of harassment in bad faith. A partner found in violation of this policy may be subject to corrective action, up to and including termination of employment. The type of corrective action taken will depend on the severity of the conduct, as well as any other factors presented.
Starbucks will not tolerate any behavior prohibited by this policy and does not consider such behavior within the course and scope of employment, nor is such conduct authorized by Starbucks. Partners, including managers, may be held personally liable for actions that violate this policy.
Starbucks strictly prohibits any form of retaliation against any partner who, in good faith, reports potential violations of Starbucks Equal Employment Opportunity (EEO) Policy, Anti-Harassment Standard, Workplace Violence Standard, Standards of Business Conduct and/or any other Starbucks policies or applicable laws. Retaliation is prohibited against any partner who raises concerns or questions regarding a potential violation of any Starbucks policy or applicable law that he or she reasonably believes to have occured, for using the Complaint Procedure, or for filing, testifying, assisting or participating in any manner in any investigation, regardless of the outcome of the investigation.
Starbucks partners are also prohibited from retaliating against job applicants or former partners who have reported potential violations or who have participated in an investigation, whether the potential violation occurred at Starbucks or with another employer.
As a Starbucks manager, it is your responsibility to do the following, as well as ensuring that your partners understand that they are to:
- Treat others with respect and dignity; mainain a professional workplace.
- Understand Starbucks Anti-Harassment and Anti-Retaliation Standards, including the Complaint Procedure.
- Take immediate steps to end the offensive or threatening behavior by requesting that it stop, if comfortable doing so.
- Immediately report your concerns to your manager or Partner Resources contact.
- Apologize if you have offended someone.
Hi! New to Starbucks, and slowly getting the hang of recipes. One thing that confuses me though is the schedule for brewing coffee. I understand the rotating (making whatever is next in the que and once it is finished, dumping the old one and making the next). My question is probably the biggest brain blanking moment of my life: How do you tell when to make the new pot? I know there is a timer, and it's either set at Time A or Time B depending on the time of day, but do you set it after the new pot is done brewing? Or... If someone could please explain this to me that would be most excellent.
It's quittin' time and you need a reference!
References for Future Employers
Starbucks often receives inquiries from other businesses seeking employment references for former partners. At present, to respond to requests for employment information, Starbucks uses a national service called The Work Number.® The Work Number® is a fully automated system available 24 hours a day, seven days a week. With the partner's authorization, a prospective employer may contact this service to obtain dates of employment, current or last job title and/or salary information. For more information about The Work Number,® please call their client service center at (800) 996-7566 or access their website at theworknumber.com
Page 66, Starbucks Partner Guide - US Store Edition August 2011
Use that for references if you don't trust your SM. Bam.Posted 8 months ago #
I'm not really new, but there's something on the schedules that I hadn't noticed until recently. One of the partners has an "F" by their name one day next week. Example:
"7:30A - 1:00P F"
They were confused about what the "F" was for, and I couldn't answer the question so I thought I'd see if any of you knew.
Well.. I know the R shows up when it's time for reviews... so I imagine its something along similar lines...im trying to pick my brain for F things but.. idk..
These are some social media guidelines. ^^
Is there a guide for cold drinks or should I just assume they are the same as hot drinks with ice added? The kiosk I work at doesn't have the beverage cards and hasn't been very helpful with teaching me the drinks.
the first page had some instructions.
let me know if there are specifics we missed or which youre having trouble with..and ill elaborate on the recipes
Noticed some errors in the marking cups section. They're minor, but I'm a raging pedant (sorry Dry Sharpie).
- "Unsweetened" should be CL crossed out (or whatever syrup comes standard to that drink)
- Wet is abbreviated as W
- There is no standard for what constitutes "extra" syrup in a drink. You should ask or get their approval for the amount of pumps you think they might want
- White mocha comes standard with whip, so there's no need to add it to the custom box
- Affogato is abbreviated as AFF, but really no one knows that so feel free to write it out I guess
On top of that I'd suggest adding the correct calling out of the example drinks as well (good for learning), because the examples are clearly the non-standard titles given to you by customers. For example, "red eye" is a colloquial term for any coffee with a solo shot, so it would not be used as the proper drink name. But I'm too lazy to do that myself, so ignore me on my high horse here.
Also, some stores have decaf iced coffee? Never knew that.
How to ring up Gold Card rewards:
If a customer informs you they have a reward ready to use, ask them which item in their order they'd like to use it on. This can be used on any drink or food item (pastry, bistro box, breakfast sandwich, etc.). The exclusions are "multipacks, trays, whole bakery loaves, wine, beer and menu items specific to Starbucks Evenings stores." (Rewards Program explained in full)
Highlight the item, press "Discount," and select the appropriate button at the bottom left for a birthday or 12 star reward. Swipe or scan the card. If there's a reward available, Symphony will deduct the price of the item from the total.
Also, the F next to a person's name on the roster means they are floating. In my store, it also means that person is in charge for that shift.
Sorry, I'm no longer a Starbucks partner and I'm busy with my new job. Feel free to add, correct and supplement anything I write.
Oh man help me plz.
I have to do a coffee tasting in three hours and I've never done it before and I have completely forgotten how much we're supposed to measure into the caffetierre.Posted 6 months ago #
In my store, we measure out .12 of a pound for a French press.Posted 6 months ago #
Do any of you guys know if there's a resource manual with expiration dates of caramel, roast, mocha etc? I'm tired of everyone at my store being confusedPosted 5 months ago #
YES. Portal is your friend. There is a list of expiration dates that's updated and what you need to do is print that **** out and put it in super clear view of everyone. There's no reason for that confusion.Posted 5 months ago #
All the expiration dates, all the time! My SM is a huge stickler on day dotting everything. Best rule of thumb to go by is as soon as you open it, date that ****.
PS to the person who put "no disassemble" in the tags, I think I snorted into my morning coffee. Thank you for making my day.
The dress code, in all its glory.
DRESS CODE AND PERSONAL PRESENTATION
A partner's appearance and personal hygeine are important not only to the partner but also to co-workers and customers. Starbucks partners should present a clean, neat and professional appearance appropriate for a retailer of specialty gourmet products. A partner to comes to work inappropriately dressed or with unacceptable appearance may not be permitted to start his or her shift. Exceptions to the dress code may be made where required by law to accommodate sincerely held religious beliefs. Please contact the Partner Resources Support Center at (866) 504-7368, Option 5, for more information about exceptions. Failure to adhere to the dress code may result in corrective action, including termination of employment.
These are the standards that are expected of all partners during the workday:
Upon hire, each partner will receive two or more aprons in good condition (free of holes, tears, stains, etc.), which meet or surpass dress-code guildelines. If the partner is working more than 20 hours per week, three aprons will be issued. If the partner is working fewer than 20 hours per week, two aprons will be issued.
The apron must be worn at all times while working, but should not be worn while on a rest or meal period or while removing or taking out the trash. The apron must be worn full length; it may not be folded in half and wrapped around one's wast. A clean apron is required at the beginning of each shift. Each partner is responsible for laundering and maintaining his or her own aprons.
Upon separation from employment, the partner is required to return all aprons in good condition (other than normal wear and tear). If the returned aprons are not in good condition, a replacement fee (approx. $4, subject to change) will be deducted from the partner's final paycheck. The partner provides authorization for this deduction by acknowledgement of the receipt of this Partner Guide.
Plain black or white shirts with collars, polo style shirts, turtlenecks or mock turtlenecks should be worn. No other colors, designs, logos (with the exception of a small manufacturer's logo), writings or combination of white or black are allowed. The shirt may be short- or long-sleeved, but not sleeveless. If an undershirt is worn, such as a turtleneck, it must be the same color as the outer shirt. The shirt must be clean, pressed and tucked in at all times. A cardigan sweater may be worn over a turtleneck or shirt in cooler weather and must be solid white or black. Sweatshirts or hooded shirts in any form are not acceptable, nor are crew-neck or V-neck T-shirts, with the exception of Starbucks promotional T-shirts, which may be worn only for the duration of the promotion.
Pants, trousers, shorts and skirts must be solid black or khaki (tan). Shorts and skirts must be professional in appearance and never shorter than four inches above the knees. Denim (either blue or black), leather, athletic or stretch-style fabrics and leggings are not allowed.
Footwear should provide support, comfort and safety. Socks, stockings or pantyhose are require and must be in dark or neutral colors. Shoes must be brown or black work-type shoes or boots with closed toes and closed, flat heels, providing as much coverage to the top of the foot as possible. Black or brown leather sport shoes are acceptable; white is not. Other sport or jogging shoes, open-toed shoes, sandals, clogs, cowboy boots and canvas shoes are not allowed.
While Starbucks does not require slip-resistant shoes, the company strongly encourages partners to wear them to reduce the risk of fall injuries. Recommended brands of slip-resistant shoes include: Skechers Work, Keuka Cafe, Kmart SafeTrax, Dickies, Lehigh SlipGrips, Payless SafeTStep, Shoes for Crews and Walmart TredSafe.
Hats are permitted only if required by state or local laws, or if related to a promotion. The hat must display the Starbucks logo and must always be worn with the bill forward. A scarf may be worn only as a hair band or to tie the hair back and must be in a dark or neutral color.
Ties or bows are option. If worn, the tie or bow must be a solid dark or neutral color (e.g. black, beige or white) and must be tasteful. Bolo ties are acceptable.
HAIR AND NAILS
Hair must be clean, brushed and professional. Hair must be kept back from the face and, if it is long, should be tied back with plain clips or hair bands. Hair color should look natural; bright or unnatural colors (for example, purple, blue or green( are not allowed. Beards and mustaches must be neat and trimmed. Fingernails should be clean, well manicured and of short or moderate length. Nail polish or artificial nails of any type are not permitted.
Earrings must be small or moderately sized. No more than two earrings per ear may be worn. No other pierced jewelry or ornaments are allowed, including nose rings or tongue studs. Any other jewelry must be kept simple and should not be a distraction.
Pregnant partners must wear clothing consistent with the above, with certain exceptions. Stretch materials are permitted; the shirt or smock needs not be tucked in. A jumper or shift in solid black or khaki (tan) may also be worn.
PERFUMES AND AFTERSHAVES
Perfume, cologne, shaving lotion or highly fragrant deodorants or powders may not be worn because the smell affects the taste and aroma of our coffee.
Partners must follow all reasonable personal grooming standards, including regular bathing and use of deodorant.
Partners are not permitted to wear buttons or pins that advocate a political, religious or personal issue. The only buttons or pins permitted are those issued to the partner by Starbucks for special recognition or for advertising a Starbucks-sponsored event or promotion; and reasonably sized and placed buttons or pins that identify a particular labor organization or a partner's support for that organization, except if they interfere with safety or threaten to harm customer relations or otherwise unreasonably interfere with Starbucks public image.
Tattoos cannot be visible.
Basically, have a black or white shirt that's a polo, button-up or turtleneck. Wear black or khaki pants made out of "khaki" material. Wear brown or black shoes or work boots, preferably nonslip. Be clean, have clean clothes, don't wear a ton of body jewelry and don't show off your tats. Also, don't have crazy dyed hair or anything on your nails, and don't spray yourself with smelly stuff.
On the shoe policy, I have a pair of black leather "Clarks" shoes that I used to wear when I was a server in a restaurant. They are not clogs, but they do have a thicker heel on them similar to a clog. They are slip resistant. Will they work for Sbux?
@Westcoast_barista12 that is what i wear everyday for work. But I am the only one at my store that follows our stores specific dress code. All BLACK.....Posted 3 months ago #
i wear nothing to work, i find it improves my flow.Posted 3 months ago #
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