My proudest moment, you ask?
Lady comes in with bratty kid. Kid is running around lobby screeching so effin loud! He had one of those shrill screams that makes the hairs on the back of your head stand up. Mother is yakking away on the phone. She comes up to the counter and this is the conversation that followed.
Woman: Excuse me, this feels like a concert! I can't hear my conversation over this music!
Me: Lady, are you serious? Do you know how many customers have come to ask if we can do anything about your screaming kid? (zero) We had to compromise with them by saying the only thing we could do was turn up the music. If you can get him to be quiet, I will more than gladly turn the music down.
Woman: (drops jaw)
Me: (smiles, walks away)