#1: Girl comes up and asks for an "Iced coffee" I ask which size, She says "The one that costs 2.95" (What happened next is important, the guy that was with her, orders a frap, so they OBVIOUSLY know what a frap is) ANYWAYS, Drink is made, and she pulls me aside, and says "EXCUSE ME! I wanted a Mocha Iced Coffee! The blended! Like he has!" ........ I tell her, "Sure, if you want to go over the register I'll refund the Iced Coffee and charge you for the Frap instead"...She takes the iced coffee, pours half of it in the trash, comes back and asks for pumps of mocha.The person that was actually on bar gives them to her, then she fills the other half of it with half and half.
#2: Girl comes in late at night and orders a Grande Caramel Frap.When she get's to the window she hands me a treat receipt. I look at it, it's from a month ago. I tell her that it's for the same day purchase. She claims that ALL THE OTHER STORES LET ME DOOOO ITTT!!!!!!! I tell her we aren't one of those stores, and that if she wants, I'll ask my manager, but she'll give her the same answer. She demands I ask my manager. I take a closer look at the receipt. Not only is it from a month ago, it was for the purchase of a cake pop at 9pm a month ago. I tell my supervisor, and my supervisor tells her it's not gonna happen. So the girl then insinuates that we give her the drink for free for the trouble we've caused her and having to wait. X_X