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1. DecafAtWill
   

   Member
   

   Internets:119

    

   I've been lurking the forum for the last week or so and decided to make an account today.

   First off, I applaud the lot of you fellow/former employees for putting up with all the crap that we put up with. People don't realize just how much of a thorn in our side they are with their "special drink" and whatnot.

   The thing that gets me the most is the simple phrase "They do it for me in the morning." Now, I'm a closing shift, worked for Sbux for 5 years now and I hate getting that phrase from customers. Just because they bend over backwards just for you, doesn't mean I should do the same. For instance, one customer who I had never seen before in my life asked for an OMS with 3 scoops of protein and extra ice in a venti cup. I told her it only comes with 2 scoops and in a grande cup. "Well they do it for me in the morning." I did it for her, but I didn't want to.

   It turns out this all came about when the smoothies first came out and we had extra in our blenders to give to customers to try. This woman wanted all of it in her cup. Then the recipe changed and upset that she couldn't get extra, she took it upon herself to adjust what we do to appease herself. Apparently the morning crew doesn't like her too much either. And the people that literally want half a caramel bottle swirled in the cup of their caramel macchiato.

   So, as I jet out the door for another illustrious shift, what hacks you off the most?

   Posted 1 year ago #
   Magical rainbow ponies

2. sassy_at_your_service
   

   Member
   

   Internets:10

    

   When regulars walk in with this scared look on their face that you will possibly charge them. I'm sorry but this isn't a charity. We are a business. and i dont owe anyone anything! F*^king pay up and get out! If you can't afford our drinks, maybe you shouldn't come in and just drink DD instead. Makes my life easier. I hate feeling guilty when they think we should owe them a free drink every 5th drink. I sure as H@ll arent going to give you something free and make it for you too! Dumb FU#&k$!

   Posted 1 year ago #

3. decafgrande
   

   Member
   

   Internets:204

    

   Guy came in today and ordered a triple espresso with steamed milk but no foam in a short cup.

   "okay, sir, so you want a triple short latte."

   "no, because latte implies foam."

   "no, sir, it doesn't. It actually means it's shots with milk."

   "well, whatever."

   So I charge him. "4.95"

   "WHAT? IM NOT PAYING THAT!"

   "sir, your ordered a triple short lattle. That's the pri-"

   "WELL IM NOT PAYING THAT! they always charge me for a triple espresso!!!!!!"

   Whatever. Done and done. Triple espresso it is. And since I was on register, there was nothing I could do about it.

   Posted 1 year ago #
   Contact us

4. Dry Sharpie
   

   Moderator
   

   Internets:82

    

   @decafgrande: I would have stood my ground. It helps to have a burning hatred for the disgustomers. I would laugh condescendingly and tell him that he won't get his drink if he doesn't pay for what he specifically ordered. Using steamed milk at any time = misto or latte.

   Posted 1 year ago #

5. karmatose
   

   Member
   

   Internets:70

    

   "no, because latte implies foam."

   ARGH! This is so stupid. No, obviously you don't know what "latte" literally means! Don't act like you do! Haha, I think I would have told him, "Okay, I'll only charge you for a triple espresso... if you acknowledge your ignorance and apologize for trying to feed me lies."

   Posted 1 year ago #

6. VentiDiabeetuz
   

   Member
   

   Internets:13

    

   how about "tall decaf pikes"
   "sorry, we aren't brewing decaf right now. I can do a decaf americano, and i'll only charge you the price of coffee"
   "no, i would rather just have you do a pour over"

   grrr! who the frig told grandpa about pour overs?!?!

   also, upside-down caramel macchiatos....sorry, sir, you're getting a vanilla latte with caramel drizzel

   Posted 1 year ago #

7. Unsweetened
   

   Member
   

   Internets:1,387

    

   I probably got grandpa onto those pour overs lol. We never brew decaf at our store, so it's always, always pour over method.

   It really sucks.

   But... strangely, what bothers me the most about it... is how one of the shifts tries to talk people out of pour overs. He just goes on and on... AND ON about how it'll take like, a long time... and, most people don't like the pour overs, they aren't good, they always complain apparently (they don't) but, but... we can make a decaf americano... blah blah blah. Seriously, in the time it took for him to explain this, the decaf pour over would be done... and I'm sick to death of hearing him give this speech lol.

   Posted 1 year ago #

8. not quite sirens eye
   

   Member
   

   Internets:315

    

   People order decaf at airports? ;D

   Posted 1 year ago #

9. Unsweetened
   

   Member
   

   Internets:1,387

    

   I know! I work nights though, and customers will often say they want to sleep on the plane I guess... but it's still not popular... that's why it's ONLY pour over. I'd say I get maybe half a dozen requests for decaf coffee on my shifts.

   Posted 1 year ago #

10. teobandit
    

    Member
    

    Internets:353

     

    I can pretty much deal with anything as long as the person says thank you or at least acts courteously towards me. Nothing peeves me off more than people that don't say thank you or even act pleasant towards me. People that approach the hand-off plane to get their drink and just say "okay" and walk away without another word, and were also curt towards the register barista are probably the worst customers.

    That and the people that lean over the hand-off watching me make drinks the entire time, criticizing my performance when I'm not even making their drink. Those people then automatically get decaf when their drink comes up. I don't give a **** if GOD HIMSELF is watching. Decaf for you.

    Posted 1 year ago #

11. NoKittyNo
    

    Member
    

    Internets:23

     

    To Teabandit:

    1) I ALWAYS say thank you when ordering a drink, once it's prepared, and even when they take my order.

    2) I don't like standing there and watching you guys make drinks, who wants to be stared at? (now as I don't work at SBUX my relation is: Safeway. When i bagged groceries for 4-8 hours a day, it was just *wonderful* when someone ON THE OTHER SIDE OF THE BELT, would CRANE, literally CRANE their neck to watch me pack their groceries, while giving a parkisons head jerk reaction to double check the screen as the total rang in. Of course chiming in with the usual,

    "ISNT THAT ON-" FacePalm.

    (NO OFFENCE INTENDED TO PARKINSONS ALSO, just useful as a visual reference).

    So - because of that, I usually would make sure when I put X and X in their bags as they dug through their purse/wallet, to pretty much lacerate the bag with an English Cucumber so when they went home it would no doubt tear through and their preciously watched tomatoes would roll out, .. and in slow motion their face would distort into the ugly monster that they really are and dive.. falling ultimately onto the tomatoes.. sliding across their kitchen floor into the dog dish.

    That's what I render happening anyway. Where was I..

    Ah yes. SO

    When they make my drinks(I prefer Drive Thru.. cause I'm awkwardly social..lol..) I just wander around and feign interest in coffee mugs and such until done, (too lame to start conversation :/ ) and then come to the said-called drink and say, "THANK YOU". A word lost in the human vocabulary this century.

    Posted 1 year ago #

12. ogkg.partner
    

    Member
    

    Internets:63

     

    ... when partners don't show up for their shift and don't call - nothing hacks me off more! Our 6am partner never showed earlier today & wasn't answering her phone. Call the 7am partner - she just woke up & still wants to shower ... Long story short: 2 on the floor & a line to the door - with 4 travelers at once. My day sucked! Now it's 1am & I can't sleep!

    Posted 1 year ago #

13. eroticfishcakes
    

    Member
    

    Internets:83

     

    I'm a new barista at starbucks. What drives me up the wall is when I am told that something is a health code violation / whatever violation by the manager, and then I see my coworkers doing exactly what I was told was bad to do. When I go to correct their mistakes, they get mad at me and when I tell them that it's a health violation, they say "Who told you that?" "The manager." They just roll their eyes, act like I don't know anything at all and have no right to correct them because they've been "working there longer". They continue to do whatever it is that is convenient to them, and I fully expect them to blame it on me because I'm the "new girl" when they get called out about it.

    EDIT:
    Customers who think I'm their waiter.

    EDIT:
    Customers who've realized that if they wait long enough, I'll most likely take their drinks to them. Learned that the hard way.

    Posted 1 year ago #

14. Allison
    

    Member
    

    Internets:579

     

    i HATE playing "Let's Make a Deal" with customers. NO, I'm not going to charge you for a refill when what you really want is a refilled misto. you get a refill + add dairy. no, you are actually getting a cappuccino, not shots + foam for free.

    as annoying as Simphony is, it really DOES help when it comes to ringing annoying people up for every single thing. I print the receipt and show them, " look! pumpkin spice latte PLUS soy PLUS extra shot. it is exactly how you told me you wanted your drink. have a nice day!"

    Posted 1 year ago #

15. Dry Sharpie
    

    Moderator
    

    Internets:82

     

    @eroticfishcakes: Never take takes to customers. They're not children, they're grown-áss adults. If they don't take their drinks, leave it at the counter until the liquid seaprates from the ice, etc. It's not your responsibility to serve these customers beyond your job description.

    Posted 1 year ago #

16. BCcoffee
    

    Member
    

    Internets:399

     

    ^ Ugh, my shift made me take a drink to a customer the other day... I was so annoyed because I NEVER do it!

    Posted 1 year ago #

17. Buxmeister
    

    Moderator
    

    Internets:498

     

    Yeah man. I only ever take drinks to them if they're carrying a ton of stuff already or if they're disabled.

    Posted 1 year ago #

18. eightpumpchai
    

    Member
    

    Internets:483

     

    When I started at my new store everyone told me that this guy who comes in on Sundays gets his drink brought to him. He's a jerk anyway, never knows exactly what he wants, never orders the same thing either so it's not like I can remember (even though it's not my responsibility to know wtf you drink, I will question a regular's order to save us from having to remake it if they order something different). Half the time we make his latte and he goes, oh, I wanted that iced (or hot, whichever it isn't). So he orders his lattes, a spinach wrap and usually another pastry and then says, okay I'll be over in those chairs when it's ready. I was absolutely appalled that everyone catered to him this way.
    Fast forward a few weeks, I'm working a short-staffed Sunday and I've only been a shift for like 3 weeks, needless to say I'm at a breaking point. Dude says the same thing as usual and I say, they'll be ready on the bar for a few seconds and walked away (since I was register and bar that day, yay being understaffed). I called out his lattes when they were ready and then just kept calling them out every few minutes. He eventually showed up to ask why they weren't at his seat and I said, they are up here and I've called them out at least 5 times (and I am not a quiet person so I KNOW he heard). I didn't have anyone who could bring them to you so I called them out. And he took them and walked away.
    He has not asked us to bring him anything since. It's the small victories that make me smile.

    Posted 1 year ago #

19. Buxmeister
    

    Moderator
    

    Internets:498

     

    People like him make me rage. I'd never bring him his drink. EVER.

    Posted 1 year ago #

20. Cuppa Sunshine
    

    Member
    

    Internets:68

     

    1) Micromanaging hypocrites (who promotes these partners - seriously? )

    2) Ice waters

    3) People that modify their drink AFTER they've paid (No you can't go from non-fat to soy for free.... )

    4) People that have been in line for 10 minutes, get to the register and suddenly remember to call Joe & ask what he'd like...Or still have no idea what they themselves want to drink.

    Posted 1 year ago #

21. eyeadapt
    

    Member
    

    Internets:2,289

     

    All the normal things can bother me when I'm in a less than good mood, but the one thing that I REALLY can't stand, is when my customers don't bother to have decent manners with me.

    If I hold the door open for you, you thank me.
    If I go out of my way and bring you your bagel/sandwich when it's out of the oven, you thank me.
    If I give you a free drink because the car before you left/I got their order wrong, you thank me.
    If I just gave you and all your friends free ice waters, you thank me.
    If you were short 5 cents, and I told you to not worry about it, you thank me.

    I am always astonished what little manners our customers have.

    Posted 1 year ago #

22. DecafAtWill
    

    Member
    

    Internets:119

     

    Customers that think they are smart enough to try and trick you out of a free drink. Had someone do that Thursday night. "Can I get a free tall pumpkin spice latte?" The audacity these people have. You're really going to try and trick us out of a free drink? Who in the hell do you think you are?

    Posted 1 year ago #

23. eyeadapt
    

    Member
    

    Internets:2,289

     

    I don't give customers the "mess up" drink for free unless I know it was honestly my mistake, or the person who made the drinks fault.

    Posted 1 year ago #

24. Quackers
    

    Member
    

    Internets:460

     

    When an order is say, $3.75 and the customer hands me $3.55 cents. "Um sir/ma'am, you're missing twenty cents."

    "Oh I don't have anymore cents."

    RAGE. Then give me another dollar so I'm not short twenty cents! Or fifty cents! Or whatever amount of cents you don't have!

    - When customers tell me to make it with soy/add whip/whatever AFTER they've paid so they can get it for free.

    - When customers stare at me make their drinks and make comments. Brew your own if you don't trust me then!

    - Cellphone customers. Um hello? I'm trying to speak to you and there's a line behind you.

    - People who bark their orders at me before they get to the register or as soon as they come.

    - Slick orders. Like a Venti frapp split in two Grandes or something of the like.

    - "But the other Starbucks..."

    - People who greet me in a rude way while I'm turned around so that I can suddenly drop what I'm doing and run up to them and serve them.

    Honestly?

    Everything hacks me off I think.

    Posted 1 year ago #

25. vanillacoffeecreme
    

    Member
    

    Internets:15

     

    - When people grab things from the handout. (Spoons, lids, straws, sleeves...) USE YOUR WORDS, PEOPLE.
    - When people take their own water from the faucet at the handout.
    - When people watch me make the drinks from the side.
    - When people don't say thank you.
    - When people whisper their orders.

    A lot has been bugging me about customers lately, and I had one super-**** today that nearly pushed me over the edge. My hands were trembling at the end of our interaction. Thank goodness I have a few days off.

    Posted 1 year ago #

26. OrangeBlossom
    

    Member
    

    Internets:1,058

     

    My biggest pet peeve is when I call out a panini or breakfast sandwich and nobody claims it. I usually do it twice, then leave it on the handoff plane. NEVER FAILS the little shyt head will wander over and ask where their sandwich is when it is LITERALLY inches from their hand and I have to politely explain it was called twice and is *points* RIGHT FRAKING THERE!

    I know that is a weird thing to rage about, but it has happened to me enough times to p!ss me off.

    Posted 1 year ago #

27. GTFO
    

    Member
    

    Internets:21

     

    same as what decafgrande said. we have this regular who comes in and orders a doppio in a grande cup with four pumps WM and steamed 2% to the top. he will throw a fit if you ring it up as a grande white mocha.

    we also have this high school kid who comes in every night to study and orders a tall passion tea....and then comes back for twenty refills in rapid succession. i am not exaggerating. he literally gets his drink, slurps it down, and then orders a refill, all the while laughing idiotically and making comments like "i figured you guys out!" or "this gold card is so great for me! i wonder how much money the company loses!" we gave up on the talls and just hand him trentas, and he still averages six of those a night...in rapid succession. i freaking hate this kid! he also likes to bring in baggies of six dollars worth of change to put on his card. not counted or sorted or anything. and of course he's a complete moron, so even though my coworkers and i are pretty much flat-out rude to him (we won't even talk to him anymore, we just take his card and hand him his drink) he DOESN'T GET IT. he's like a stupid puppy, except not lovable. and he also likes to ask questions like "so how do you get your iced tea to become cold if you make it with hot water???" /facepalm.

    Posted 1 year ago #

28. vanillacoffeecreme
    

    Member
    

    Internets:15

     

    "Venti lactose-free no-foam Chai latte"
    "Is this without foam?"
    "Yes."
    *takes off the lid in front of me to see if I succeeded in not putting any evil foam in her drink*
    *puts lid back on and leaves*

    All of this with a snobby look on her face, of course.

    Posted 1 year ago #

29. CaffeineShakes
    

    Member
    

    Internets:268

     

    When people throw their money at me. I'm a barista, not a stripper.

    I have a lot of pet peeves, but that's probably the thing that makes me angry the fastest. Also when I put my hand out for their money and they put it on the counter instead.

    Posted 1 year ago #

30. Señor Cardgage
    

    Moderator
    

    Internets:1,041

     

    ..I think GTFO just described Eric, lawlz.

    Posted 1 year ago #

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