We dont have it yet but we are getting it in a few weeks. we had our "training" today which was some **** dvd. Is it just me or does it look like the most unnecessarily complicated thing ON THE PLANET!
Simphony
(30 posts) (12 voices)-
Posted 1 year ago #
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Actually, once you work with it a few times you'll realize that it's really simple. Most everything is grouped together logically, and the good thing about it for newbies is it actually shows you on the left side of the screen how to write the drink on the cup. I look at it pretty frequently to remind myself how many shots go into an iced venti americano.
It's actually more hassle-free than our last system.
Posted 1 year ago # -
Simphony is great. The only thing I hate is that it lags and freezes all the time, but I think that's just our crappy hardware.
The thing I hate most with Simphony is that they recently changed it back to you have to enter your partner number AND pin to get back in after it locks it out. I liked it better just typing in your last 4 numbers, so much easier when a customer is just stood there staring at you tapping in your numbers.
Posted 1 year ago # -
At first it sucks, but once you get used to it there are actually a lot of benefits. Such as being able to save orders so you don't have to void the entire thing because some s#it head forgot to tell you they wanted to load their card first. Plus you'll be able to change the sized of the drinks without voiding those as well :)
Posted 1 year ago # -
@Shrimpies If you tap your name, you just have to type in your pin.
Posted 1 year ago # -
I can't believe you still don't have simphony, consider yourself lucky. it has some nice features but overall is a glitchy piece of crap... the old STAR system never crashed, and never lagged... simphony is slow ****. I hate how it changes screens on you anytime you scan an item or click next drink rather than just staying on the current screen. I hate how the stickers print upside down now, and in unintelligible code like "GR WHMcNu CRmf" rather than clearly spelled out words. I also liked the old system for doing the deposit, it was a lot quicker. don't get me wrong there are some redeeming qualities too, but I still miss the old POS.
Posted 1 year ago # -
@Shrimpies: what BananaWalnut said.
First time: input your full numbers, then the last four numbers
Afterward: click on your name, then last four numbersPosted 1 year ago # -
... and the good thing about it for newbies is it actually shows you on the left side of the screen how to write the drink on the cup. I look at it pretty frequently to remind myself how many shots go into an iced venti americano.
Yep, as soon as I noticed this after several hours on the register as a newbie, I felt enormously relieved. The tabs on the side will even display stuff like CL (default for iced coffees and teas) and WC (default for mochas, white mochas, frappuccinos, etc.) so you know exactly what's supposed to go in/with what. No more asking other partners stuff like, "Hey, do CVF's come with whipped cream?"
Yours is on the left side, though? Ours is on the right. o_O I wonder why there would be a difference.
Posted 1 year ago # -
Ours is on the right.
The newbies are best off learning bar and cold bev first to get the symbols. Learn the correct way of reading a cup, then see what the register writes it as.
As for things that automatically get classic unless requested unsweetened: IC, ICM, BT, GT, PT, GRTL, GTF
Things that automatically get whipped cream unless requested no-whip or when they want soy/non-fat (ask if they still want WC): PSL, SCM, all frappuccinos except for CF/CFL and lite frapps, M, WM, HC, WHC, CDL, CAS, etc.
Posted 1 year ago # -
Whoops, I meant the right side. lol, sorry. I have a tendency to mix those up.
Posted 1 year ago # -
when you hold your hands out in front of you the thumb and forefinger of your left hand will make an "L"; that's how I always remember.
Posted 1 year ago # -
@ Dry Sharpie: You forgot STCF!
And I didn't need the lesson, lol. I was talking about when I was a newbie around this time last year.
Posted 1 year ago # -
@12345678 What if you don't remember how L's look like?
@Sharpie "First time: input your full numbers, then the last four numbers" *giggles*
Posted 1 year ago # -
˩, right?
Posted 1 year ago # -
I'm in the UK and we're a million miles behind u guys! We have like a fifth of the amount of drinks and food u do!
Posted 1 year ago # -
^ I wanna go there!
Btw, when I say I want to go there, I mean it in the Liz Lemon I want to go there. As in sure, I want to go to the UK, but where I REALLY want to go is to that place where were Sbux has 1/5 of the food and drinks that mine does. Oh, and where trenta size probably doesn't exist.
Posted 1 year ago # -
In the Liz Lemon "I want to go to there?" ;) Blerg!
Posted 1 year ago # -
I heard in the UK they have roving gangs of Tom Sturridges. I for one find this wholly agreeable. man i'd love to test a 9volt battery on his nipplwait lolo yes, I too would like to go somewhere people don't order the majority of the crap we have here in the States.
Posted 1 year ago # -
@12345678: Since I'm right handed my mom always told me to just think that I write with my right. But with the dyslexia it didn't really help.
Posted 1 year ago # -
No we don't have trenta over here. Had a nightmare today, we ran out of skimmed and semi skimmed milk, and by the time we closed had about a quarter of a carton of whole milk left in the entire store. We got coffee, we got cups, we got sugar, we got water but we just don't got milk. Theres a Caffe Nero down the road. You know where to go.
Posted 1 year ago # -
^^ I don't actually know how to write, so that doesn't help me out.
Posted 1 year ago # -
We got symphony last holiday season it was awful, first day was a friday morning during a winter break. we couldn't find buttons and by the time we did find some of them like add shot or iced we'd have a line out the door. Shortly after getting the system we got out printers for both drive thru and cafe. When the printer goes down we all look like idiots looking for the computer to guide us in marking cups because none of us remember.
just an fyi, to keep your screen up without it logging you out, we press "find order" at the bottom that way it will stay up without having to void.
Posted 1 year ago # -
^The sku button works as well.
Posted 1 year ago # -
Deep down inside, I feel somewhat proud that I can write a cup properly and my coworkers understand it each and every time.
Posted 1 year ago # -
the simphony POS has some goofy cup markings anyway... some n00bs at my store just copy it and i'm just like lolwut when I look @ the cup.
Posted 1 year ago # -
Today, I lol'd at Espresso Con Panna: ECP. I've made them while on bar with a blank short cup, but today was the first time I had to write the drink.
Posted 1 year ago # -
but that is actually the correct marking for the ECP.. if you ring in a sugar free vanilla soy with cinnamon powder latte in simphony a certain way it will tell you to mark the cup SFV S CNP SKSL.. I see cups like that and am just like WTF.
Posted 1 year ago # -
This is kinda OT, but is anyone else kind of weirded out by the longest abbreviation ever of SCCCF? Also, tasted the salted caramel mocha for the first time last week (nonfat and no whip even) and holy diabetes, batman! Why is this drink so popular??
Posted 1 year ago # -
It's gotta be all that sugar and crap. Really, it boggles the mind how our customers aren't packing the morgues.
On that, I can't stand improper cup markings. They're there and we're generally trained for them to expedite the whole friggin' process- but then you have the people, like someone I work with, who write EVERYTHING OUT in FULL SENTENCES like a novella on the cup. It's like cup fanfics, and you know what, it's just as incomprehensible and unintelligible.
Posted 1 year ago # -
OMG, I totally know what you mean Hoss. I have this girl who insists on making everything longer than it has to be. CAP, ESP, ESPF. I am like, NOOOO!!! C, E, EF. That's it! WM's already come with WC, no need to write it unless it's soy or nonfat! So I started asking her what each drink was whenever she wrote it incorrectly so that she would start doing it right. So then she places a cup facing away from me and I squint my eyes at the cup (it was a cold cup) to see what the marking was on the other side and she has the nerve to say, "That's a blah, blah, blah." I just looked at her and said, "I know how to read cups, I just need you to mark them correctly." She's not new. At all.
Posted 1 year ago #
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