I recently started working for starbucks about 2.5 months ago. Being brought in I was never properly trained by the store manager who is fairly new at managing themself, and I was never properly trained on how to make the drinks or even the ropes of the store I was just thrown out to pick up on it myself. The only training I had was watching those dumb videos on the computer.What bothers me is that I know that within the next 2 weeks its going to be my three months. I don't know much about this since of course the manager never explained much, but one day on the desk I noticed a book with my name on it and it looked like basically a test for me to take to be able to be certified as a barista but the manager has not brought this to my attention even once. Keep in mind I'm also only 18 years old. Aside from having to figure everything out on my own and kind of watch and train myself, I wanna know what this whole 3 month review is going to be, how much of a raise it should give me, and what it will possibly consist of . I started out at $8.00, should it have been this much? If I dont get this review do I ever become certified? also once it passes about the 3 month line do I say something to the manager myself? Help this job drives me crazy and it really shouldn't.......
Never Trained
(17 posts) (13 voices)-
Posted 1 year ago #
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Pretty sure the review is at your six month mark. Certification usually takes place within three months, indeed, but you won't be getting your raise until six months into the job.
Just bring it up with your manager that you don't feel you were initially trained thoroughly and you'd like him to set some time aside to get you caught up on everything whenever he has the chance. Also, don't be afraid to ask your other partners for help when you feel lost. No worries!
Posted 1 year ago # -
my other partners always help me, im one of like 4 people just brought in so i feel bad that they get at a disadvantage because I am at one and constatnly still have questions. And my manager on my first day said something about a .54 cent raise or something at three months
Posted 1 year ago # -
i got hired around this time last year the manager had only been there a few weeks and the previous manager was the one who set up my interview before she got fired. Being that manager is new and lots of change going on in the store like 3 people quitting that month i did all my trainign (no videos, just books) which was mostly scheduled for mornings bc thats when my managaer worked, they were always busy busy so i just kinda pretended to look over the books over and over until the rushes were over then i spent like maybe 30 mins in each area training. It took atleast 5 months til a shift finally got fed up with me not knowing anything and threw me on bar. She assisted me with recipes and stuff but i kinda just figured it out with her guiding me. Also i finally got comfortable on dto and r1 screens, then 2 months later we go and get the whole new system on a friday morning. I had never felt so overwhelmed as that friday morning with a line all the way past the door, trying to figure out where the effin "iced" button was. All this to say things will probably get better haha. But yes we are about to go into the holiday season so itd be a good idea if you made your point to your manager before things start to get hectic and theres no time. Ask them to schedule you a couple of nights if they are slower then mornings and tell them to have the shift help you with bar. Get the recipe cards and take them home and study them. Help yourself as much as you can and leave little to depend on others for.
Posted 1 year ago # -
Never trained? Welcome to the club.
Posted 1 year ago # -
I've been working at the Bux a little over a year and I was sorta trained, more so than the newest partners at my store, but I was never certified.
Posted 1 year ago # -
I was never trained. I had basically one day when my store manager showed me like 5 drinks all at once and how to do the reputable routine. That's a little stressful to be thrown into one of the busiest starbucks anywhere and to have to memorize 5 drinks without having anything to remember the recipes by. Around my 2nd month one of my managers proceeded to pester me and comment how I hadn't mastered as much as some of those they hired after me even though they gave them more time on bar and walked them through making drinks much more than they trained me. Its ridiculous that my manager pulled me aside one night and had a 30 minute conversation with me making me stay that much later on a night i was closing which I didn't get off work until 10ish. So during this talk he says others have been talking about my progress and that I'm behind and that I have no personality and that i need to be fake with customers since I'm a fairly quiet person. I found these things both insulting and extremely hurtful and I almost cried while he was talking to me. After this talk i decided i obviously wasn't doing something right (even though it is their responsibility to train me haha) so i frantically began memorizing the drink cards with recipes on them when i was at home watching tv. However, these recipe cards were only so helpful as it takes repetition and going through the physical process. I had a partner ask me if i was like a hands on learner and was like oh..... like i get it. like i was just slow and stupid when if i was given genuine devoted time to training I wouldn't have needed half the repetition to remember everything that was being squished into my brain!. so Its been 6 months of working at Starbucks now. Some of my partners are like bipolar i swear. They act as if something goes wrong like we are in the drug business and going to be killed. and of course I'm much more laid back so I say freakin relax and just enjoy the day quit stressing out. That makes things worse. What;s ridiculous is that today Qasa visited to inspect everything and I was doing my best however I had not been previously told quite a few things like to wash my hands if I went from rinsing pitchers back to register. No one ever really does that. haha. I wash my hands before i work if I touch something messy and if I am going to be working on bar as the main barista. Also I wash my hands if I go to the bathroom and when I come back but I guess if I sweep or wipe a table in the dining room I have to wash my hands when I come back. LOL Im sure my hands are clean. I am not sticking them in the cup or touching the food. Germiphobes i tell you. I think I'm pretty reasonable and cleanly person lol. So continuing on......... I also learned that I am not supposed to pump the syrups for a normal cup of coffee even though I thought syrups when in the cup before coffee so it mixed better and since I have to get the coffee (not the barista). Oh and GreenMachine I was told that I can't depend on working on a slow night in order to learn that I had to learn myself because there are always other cleaning tasks that need to be done when it is slower and people want to get everything done as early as possible so we don't close late.
Posted 1 year ago # -
Honestly, most people aren't actually trained. There are only a handful of partners where someone (a really prideful SS or ASM, usually) takes it into their hands to turn THIS barista into a PRO!
A lot of people are semi-trained where they read booklets, watch videos, and someone shows them the basics, but then from then on it's just figuring it out and having to ask for help from bitter partners who get bothered that you're such an idiot and not able to know these things already.Posted 1 year ago # -
I have been with Starbucks for now 6 months about in Ladera Ranch California. When I was first hired by my original GM we discussed that i was aloud to where a bracelet that i literally kept on me for over 6 years now for a very sentimental reason. For the first 3 months with this GM i felt i grew close as a work partner with him and the rest of the partners that worked in this very Starbucks. This Gm and the shift leads helped train me and teach me how to do everything I am supposed to know from what i thought... 3 months after obtaining my new position as a barista at Starbucks we got a new GM. We had never worked together before and never spoken to each other before at all. Our first shift together he brought me in the back and decided to give me a lecture before the shift even started, he explained: " over the past 3 months you have been inefficient, slow, unproductive, talkative, and un-knowledgeable of my work priorities". I took what he had to say in consideration but i politely asked how is it fair to be called out the worst employee when he had never seen me work. Supposedly from his knowledge he had explained to me that all of my "so-close" partners had told him that i was no good. When we were finished with this conversation the other employees wanted to know what i did wrong and i explained. To this day they have no idea what he is talking about. That was 3 months ago ( we still have never shuttered a conversation of any sort to each other) 2 weeks ago i was brought back into the office and asked to sign 2 papers that were "Write ups". He immediately explained one was for wearing the bracelet i had on, for it was dangerous with the "Cup dispenser". The second write up was given to me saying that i am a terrible worker, i am slow, i have a bad attitude, and that i miss-wrote 6 starbucks cups "in a row" that were returned immediately after handed out. Out of the other 4 baristas writing cups he decided that i was the one who made everyones mistakes that day. I defended my position by replying back and telling him that im a good worker, im not inefficient, and i did not mistakenly write these cups incorrectly. He then said to me that i must sign these write ups or i will be fired. i reluctantly signed the papers and Called HR as soon as i got home to report the amount of unfairness i was receiving. He had explained that if i dont quit in the next 2 weeks that i will be terminated for sure. I may be just a Barista but i like my job a lot and i refuse to back down to this unfairness and unjustified system that my Gm is trying to use. My question is are they allowed to just write you up anytime they want? and i was never notified of any verbal warnings. Are verbal warnings documented at Starbucks like they are at most other companies?
Posted 10 months ago # -
File notes, or write-ups are merely recording the 'verbal warning' for evidence. Three for the same offence is disciplinary which can get you fired.
Posted 10 months ago # -
I wasn't really trained, and in 6 months have yet to get a performance review. I know how to make all of the drinks, because after the couple of months of being stuck on register, I memorized the little recipes on the sidebar. You know, like for an iced venti chai latte, it'll say "6CH" and so on. That's how I learned how to make all the drinks, so when they finally let me on bar they didn't have to explain anything.
To this day, I'm still not very fast at making drinks. I'm 30-35 hours a week, and on any given week, less than 5 hours will have been spent on bar.
Posted 8 months ago # -
I started working at Starbucks Nov. 5th and was let go today. I loved the job and hated the manager. She manages by intimidation, harassment and belittling employees in front of customers and their piers. I was warned about her from almost everyone I worked with. I've worked a total of 13 (not even two week and not full days) days in which the hours on those days varied from 4 to 6 hrs a day with only one day being an 8 hr day. The first week I was at my store for 4 hrs on Monday. Thursday and Friday I was shipped off to another store for 4 hrs each day because they did not have a drive through and were not as busy. I learned quite a bit about the register in those two days. Upon returning to my store the following week my manager started getting angry with me if I didn't know how to punch something into the register and also told me to mark cups one morning when I had never been taught. She was really ticked off when I told her I didn't know how. It went from bad to worse. The only thing that helped was knowing I was not the only one she treated like that. Almost everyone I worked with warned me she would yell and act like she hated me. When I was in tears after a nerve wracking morning with her running around messing everyone's routine up and barking out orders, the others were sympathetic and several admitted to crying a lot when they started because of her treatment. I knew it was bad when I asked the SM why everyone tolerated her treatment and she said, "Because when you report it, nothing happens." She told me she'd called HR anonymously several times as had others and nothing had changed. I suspected my boss really hated me because I was not easily intimidated and kept an upbeat attitude. She wanted to beat me down. After another week of being yelled at in front of customers, belittled, harassed and treated like dirt, she told me I should know the register and shouldn't have to ask questions. Really?? I thought that was how one learned. Who gets belittled for asking questions when they are suppose to be in training? It wasn't my co-workers, it was all the manager. She makes everyone's life miserable the whole time she is there. Never are any words of encouragement or support uttered to anyone. She's interrupts you in the middle of a conversation with a customer, and tries to make you look like a fool. Today when I got to work she was running around barking orders and I could tell everyone in there was stressed to the max by her impossible demands and rantings. She saw an easy target with me being the newest and put me on a register and told the girl at the one next to me not to help me. I was to ask HER, so that when I did she could tell me how I was slowing everything down. I broke when she was yelling at me in front of a customer accusing me of punching in an Americano when it was a latte. I have no idea where she got that impression, because I did not, and told her so. That's when she said she wanted to see me in the back room. I thought I was going to get a lecture but instead she told me I was not good enough on the register and she couldn't have me messing everything up. My reply was simply that she is unapproachable and I had not been in training long enough to know everything. I said you make me so nervous that I forget what I'm even doing and I would appreciate your help instead of your harsh words. At that she said, "I am always here and this is how it is so you just need to leave." I told her I didn't think she was being fair or giving me a chance ( I thought I was doing pretty good actually) and she said, it's not going to happen. There is no talking to that woman.
I got along fantastically with my co-workers and customers. Unfortunately, I had a boss who needed to belittle and intimidate people in order to feel better about herself. I am going to fight it and go to HR. Not so much for me, but for the others that work there who's lives she makes miserable. The SM told me last week that she's called the number in the handbook to report her more than once and nothing has been done. She encouraged me to do the same because she saw how I was being treated. This is a woman who has no place in management whatsoever. If I can have any part in her demise as a manager it will be worth he fight.Posted 5 months ago # -
Wtf? My heart goes out to you guys (especially @Beanthere and @JcBeauchamp21) you can report those **** managers. That is so unfair, I am mind blown right now. I thought I had it bad, but this is just ridiculous.
Posted 5 months ago # -
I called the number in the Employees handbook on page 36 and reported my manager. I was on the phone with them for about 30 minutes explaining every demeaning, rude, and inappropriate thing I could remember that she had said and done. I told them how she fired me with no warning for supposedly not being fast enough on the register after only being there for 13 half days. I did not think I was doing bad at all, although I'm sure some pick it up faster than others. I know I was great with the customers and a darn hard worker. They asked me if I was wanting to be reinstated at another store and I said "Possibly." I also told them to go back and look at all the anonymous complaints that have come from her store. I was told they would be in touch with me within 5 business days. I wonder what an investigation is like? Anyone had any experience with this?
Posted 5 months ago # -
@Beanthere: They won't get back to you. If you were smart, you got the name and number of the person you talked to so you can call them DAILY. That's the only way to get things done. You have to badger them constantly. Since you don't work for the company anymore, they don't care.
Sorry.
Posted 5 months ago # -
thinkdeep, are you speaking form experience? Did you call and report something? I wasn't expecting much, but a call back would be nice. I know there are a lot of disgruntled employees out there who complain, but this manager really does need to go!
Posted 5 months ago # -
By some miracle I have a friend who has a friend who used to work for the same manager 5 yrs ago. She has every unethical event documented that happened while working for her. She's coming forward to file a complaint with Starbucks now also for the same reasons I am. She wishes she would have done it sooner, but she realizes its gone on for way too long and she needs to be stopped from treating people in the horrible fashion that she does.
Posted 5 months ago #
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