I am so sick of people claiming to have other drinks when I definitely did not hear them mention another drink. I almost always repeat orders back to people and make sure to write down all of the cups before ringing them up, and still this **** happens. I'm pretty sure that most people are just taking advantage of the "say yes" system and screwing us over, and making me to look like a fool in front of my coworkers. If I didn't ring you up for that drink, you don't get that drink. Get your **** back in line and stop trying to get away with this.
The same goes for people DEFINITELY ordering grandes and then claiming to having ordered ventis. They sure as hell definitely didn't complain about the price for that GRANDE mocha they ordered! Argh! This stuff alone makes me want to do unspeakable things to their drinks!