If a customer orders a venti frapucinno in two cups, what it the SBUX policy??
My stores policy is to not to say no however to respond like this " I can not put it in to two cups for you because that would make it two talls and if you want two talls than I will have to charge you for two talls.I can give you an extra cup and you can split it yourself."
This Lady keeps asking us to split her venti mocha frapucino lite with whip cream for her,I explained to her twice now that a venti split into two cups is technically two talls. because a venti has 24 oz and a tall is 12 oz, see if I split it up than it is TWO TALLS. Then I gave her the extra cup and she asks me for whip cream in it... O K first of all I will give it to you but I will have to charge you for it Then she asked why since it comes with it. I told her that actually lite frapuccinos come with none and is not a part of the recipe for a mocha frapuccino lite and that the complimentary amount was enough for one only!!!!!!!!!!!!
Then she proceeded to tell me that EVERY OTHER SBUX does this for her. Then just like the day before she sits in my D T ( holding up the line ) and pours the extra one. It gets all over her lap and then she gets mad at me.
I was really nice to her both times!!! what a cheap and mean and nasty lady!! Just buy two talls. I am not gonna give you half of a drink for free every time you come through the D T
It is like going to McDonalds and ordering a double cheeseburger on two buns!! It is ridiculous!!!!
It ended with her asking for my managers name and number. She got my name too and my ASM's name and she said that she was gonna call and "put a word in for us" What ever that means!!! My manager loves me and when she hears that I am respectfully and Knowlegebly following policy she will probably give me a mug award...
I dunno... what do you guys think??????