http://www.telesalesblog.com/2009/03/17/avoid-this-annoying-starbucks-upselling-technique.html Bloody hell-this whole thing just annoyed me so much I couldn't even finish it.
This guy is so self-important I wanna puke.
Specifically obnoxious parts:
"Another By the Way: I do not participate in Starbuck’s unique vocabulary for sizes of coffee. Isn’t Large something that everyone understands?"
Wow-whatta REBEL!
"The almost-robotically-cheery voice greets me"
Insertcussword.
UGH
even worse are all his stupid little drones at the bottom "Great article, Art!!!! Hurrrr durrrrrr"
That's not even really upselling, it's directive selling, and he's had to have noticed it's not exclusive to Starbucks. The first job I had drilled DUST (Directive Sell - Upsell - Suggestive Sell - Thank the Customer) into our heads, and it was a movie theater concessions job.
seriously-"ohmigosh these horrible workers are doing their job and doing it well..Let's insult them!" -_- ugh can't stand it
Sounds like a complete wanker, but... I don't like this technique either. As a customer, I'd never respond to it.
6 dollar protein shake and a large brewed every morning along with a gym membership where yuppies go to socialize over yoga i bet. Stupid rich c*nts.
this is what i posted as a comment to his article. hes such an 'a'hole!!
umm, i think that maybe what you don't understand is that your comments are extremely insulting to people who actually work at starbucks. the employees are given a script that they have to say to every car in drive thru. and no, we cant just not say it becuase our district managers make periodical and unscheduled stops at our stores and go thru our drive thru to make sure we are operating as we are supposed to. you seem like a fairly intelligent, if not sensitive or perceptive, guy. we often have to upsell an item during the order process, and we know you most likely dont want what were offering, so we get it out of the way first thing. also, the majority of our customers, as you seem to have noted, get rediculous 'froufy' as you called them drinks so they do want something similar to what we offer. however, i wouldnt expect some self-important office schmuck who thinks that people actually care what he says and who can afford to go to some high-priced gym and waste 6 dollars on smoothie would really understand the problems and frustrations of a mere second class hard working citizen such as myself.
^That would have been a kick **** comment if he hadn't deleted it (or perhaps didn't approve it on purpose?)... Wow. No wonder he only has four comments LOL selective commenting. Just wow. What a ****.
He wasn't man enough to approve our comments.
(By the way, hey Starbucks, how about making an Express Lane for people who just want a black coffee?)
I just posted about a woman asking about this. Don't you people get it? Express lanes are just as slow moving as regular cash registers. Want to know why? Because you jack assess still make something as simple as a coffee overly complicated. "Tall in a venti with two inches hot water three splendas a few cubes of ice and make sure there are three inches of room."
Go **** yourself.
You must log in to post.