If you are handing out a drink and the person claims they wanted whipped cream (it was marked as a Grande Soy No Whip Gingerbread Latte) do you pour a little bit away to make room for the whipped cream? Put it on top of the foam? Make an entire new drink?
"but I wanted whipped cream!" - what do you do?
(20 posts) (15 voices)-
Posted 1 year ago #
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if it's an iced drink... add whip cream on top. add dome lid.
it's a hot drink, i scoop a little foam off the top. add whip cream. add lid.Posted 1 year ago # -
"Ma'am this is NOT your drink. Stop telling me to add whipped cream to other people's drinks."
Posted 1 year ago # -
LOL! ^
Posted 1 year ago # -
I tell them to go jump in a lake.
Posted 1 year ago # -
same as Frothy . . . would say what Frothy stated if i knew it was not their drink. lol
Posted 1 year ago # -
Okay, I did what Frothy said (it was a hot drink) and the woman made me make her a new one and after I made the new one she didn't say thank you, asked me for a sleeve, and then proceeded to tell (whisper, I could barely hear her) that how if she pays so much for a drink I shouldn't scoop any of it away blah blah something something. She had also been rude to the register partner and was extremely **** to me as well.
She was the first customer I ever decaffed and it felt. so. good.
Posted 1 year ago # -
The correct thing you should have done was lid the drink, and then apply whipped cream on top. "There's your whipped cream. Have a nice day."
Posted 1 year ago # -
^I die. lmfao
Posted 1 year ago # -
If it's in the drive thru, we won't remake the drink, but we make the customer wait at the window long enough to pretend that we're remaking the drink.
/resurrect!
Posted 1 year ago # -
If the customer is kind about it, I'll apologize and add whip to their drink.
If they're obnoxiously demanding, I "happily" oblige and do the sloppiest whip topping ever, hand cup back sans lid and say, "There ya go! Have a great day!" :-D
Posted 1 year ago # -
I scoop some foam off the top or dump an extra amount out if they're being rude about it.
What's even funnier about the fact that she made you remake it is that she STILL loses the same amount of drink. Instead of scooping out, you don't fill as high. I swear our customers are the biggest idiots ever.
Posted 1 year ago # -
Scoop some off and top it off. If they tell me to add whip on a no whip drink, I give them as little as possible.
Posted 1 year ago # -
sharpz, you crack me up :D
Posted 1 year ago # -
i dump some out. if they try to claim that i shouldn't, i say that it's the same liquid volume inside of the cup regardless if i remake it or not. whipped cream is still liquid displacement.
then their eyes glaze over and they walk away with their drink.
Posted 1 year ago # -
I hide behind the espresso machines and do whatever the eff it takes. Heh. Usually I dump a quick bit into the espresso drain thing on the machine. Probably not good for it, but whatevs. It doesn't happen that often, and our machines have much bigger other problems. :P
Posted 1 year ago # -
If it had foam, I scoop some off. If it was all liquid, I pour a little out. There is no way I'm remaking the entire drink just to put whipped cream on top.
On a related note, if they tell me it was supposed to be no whip, I scoop the whip off, maybe pour a little more milk into the cup. I'm not about to make a whole new drink for that either. (I always ask about whip on soy bevs. I don't believe anyone who tells me they're allergic to whipped cream but not milk.)
Posted 1 year ago # -
I think it's more about the verbal delivery than the drink's actual handoff.
Whenever a customer asks for whipped cream, I stare blankly at the cup, then up at their face, then back at the cup, and just go, "Oh... OKAY! :)" Then I proceed to scoop the foam off/dump some out into the espresso bar's tray, top it off with whipped cream, and hand it off with a "Sorry about that. Thank you! Have a good morning/afternoon/etc!"
Mind games work like a charm. :3
Posted 1 year ago # -
So it's YOU who's dirtying up my Mastrena tray. It's called a sink dude, use it or lose your privilege to work on bar. :P
Posted 1 year ago # -
There's is a button called rinse that is my best friend, actually. :D
Posted 1 year ago #
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