today was a terrible day and this is my first post, i have been on here very frequently and i am finally posting :)today, i was shift on. i was on bar when i heard a customer say to my barista who has been working at sbux for 3 weeks say that he doesnt have enough money. 1. i dont like this guy to begin with. he always is a jerk. his grande in a venti is always cold and comex back to complain the coffee is cold, well if you didnt put 5 inched of cream then it wouldnt be. so then he will order me to steam the cream. today he decided to take the money he was short out of the tip jar. i saw what he did and otld him he was stealing and he needs to leave and that i would pay for his coffee today, he then started yelling cursing calling me every word in the book, bc he wasnt stealing and he was changin out 10 pennine for a dime, first of all ahole, i heard the problem im not a idiot, and i really wish he would not come in anymore. he then told me he heard that i got minto a bad car accident a few weeks ago, which i did, an told me that he is happy that it happened to me because im such a ****. he told me to call my manager so he could curse him out too and at that point i said if u dont leave im calling the cops, so he took his coffee, dropped in on the floor in front of the register and walked out saying he would never come back because i am, a c.u.n.t. i am so over this job, i cant stand being treated like crap and even working thanksgiving was sooo terrible. we were open 5a-11p out normal hrs and each person only made 5 dollars ion tips. all those customers are so ungrateful. i graduate this summer then im off to big girl job hopefully!
tip jar folies(19 posts) (17 voices)
I read your post, so sorry you went through that, sounds like an awful day. We have all had those days and they are horrible. I would say that everyone on this board is very sympathetic. We hope you stick around and use this as a place to vent with friends until you can escape from the hell hole. I am free from Sbux now, but I still come here and chat with people.
Some customers are just not nice people at all, and while that guy may have been the one who was blatant about it it, the rest of the customers showed who they are by hardly tipping at all on a major holiday, when Sbux is one of the only places that is open at all. Working holidays on Sbux sucks bad, everywhere else closes but we always remain open until at least four. You would think people would be grateful, but no, from my experiences they have been anything but.
I remember the nightmare that was thanksgiving at Sbux, people getting mad because we ran out of stuff... stuff that wasn't even coffee drinks (the stuff we should always be able to make). Stuff like shopping bags, rtde sandwiches, etc. And some of them got pretty nasty. Screw those people. Hope you feel better.
he, thanks that guy is a real jerk and i really hope he doesnt come back none of ou deserve the way we get berated and there really is no way to vent thats why this site is awesome. but seriously these customers need to get a grip, its freaking coffee and their fat **** need to use their money for a gym and not their SKVL
a lot of tourists come into my store and don't have tip jars where they come from and aren't aware of american customs... so they think it's a giant take-a-penny leave-a-penny jar at their disposal. it's frustrating, because i don't know how to calmly ask them to put the money back when they're stealing.
once, a guy was rummaging in the tip jar trying to get a $5 on the side. i asked him to stop, he kept at it. so i grabbed his wrist and tried to pull it out, he jerked it and coins flew at me, and he went right back at it, so i smacked his hand, grabbed the jar and put it behind the counter. he started shouting at me "GIVE ME NOW." thankfully had a partner that spoke chinese and could explain to him that he was committing theft. he got real red in the face and walked out.
decafallday: there comes a point when you take off that apron, jump the counter, and give customers a beating that their parents never gave them. A beating that they will never forget either.
The tip jar is off limits, even if you want to make change. Once someone's hands reaches in there for the wrong reasons, I go from friendly to ANGRY SHOUTING, "GET YOUR FILTHY F-CKING HANDS OUT THE TIP JAR! GET OUT OF THE STORE, NOW! CALL THE POLICE!"
I've had people get angry at me when I tell them they can't take money from the tip jar, but not THAT mad. I can't believe that some people don't recognize that it's stealing. I don't care if it's only five cents, if we let everyone take five cents from the tip jar when they needed it there would be no point in having tips to begin with.
I was maybe an hour or two into my shift one time... we only had like, a quarter and a few pennies in the tip jar. This dude orders a drink and I tell him the amount. Well, he's a couple cents short of having exact change and he's like, "I've got it if you have a couple cents" and looked down at our pathetic tip jar, about to reach in and take it. I glared at him and said, "I don't think we can spare anything with how little we've been tipped!"
I don't care if it's two cents. You don't reach into my pocket and just take my money, regardless of the amount.
God, I have this horribly exciting feeling that one day, one day I will take off the apron, jump over that counter, and go apes*it ballistic on someone. Assault is only a misdemeanor, afterall. ;)
My Starbucks is right by a bus stop... goddd, I want them to remove that stop. We've had a really bad problem of people coming in from the stop asking for waters, then reaching into our tip jar & stealing the cash... :(
STICK YOUR HAND IN MY TIP JAR AND SEE WHAT HAPPENS!!!
You'll immediately get your knuckles smashed with the handle of a metal butter knife and humiliated in front of God, and the whole store ...
(Kinda like Sister Mary Bunsen Burner use to do, back in the 3rd grade, at Our Lady of Perpetual Motion...)
Gales of maniacal laughter...
we've had people steal our tip jar SO many times it's unbelievable. hazard of working downtown in a major city, i guess. so every time someone comes in just wanting a cup of iced/hot water we try to have someone else who's not at the register grab it so the register partner can keep an eye on the person.
once, after i'd just started working at my store, some guy came in. his total was $4.01 and he handed me a $20 bill and then grabbed a penny out of the tip jar so he'd get a full $16 back. i said, "oh no, that's okay," put the penny back in the jar, and then gave him 99¢ in change. felt good man.
I forget who you have to contact, but you CAN petition to have them put a lockbox in your store for tips. My old store had multiple incidents of tip box theft/people trying to take money out. Now the box is bolted to the POS and there's a top on it that can only be unlocked with the shift keys. It makes it a bigger pain to empty out when you are dropping tips, but it (obviously) cuts down dramatically on people trying to molest the tips. From what I've seen, it doesn't cut down on the tips, either.
There was one incident when some guy tried to steal it before realizing it is bolted down. He tugged at it and when it didn't go anywhere, he went all bug-eyed and fled the store.
I'm in NY Metro, but I've seen lockbox tip boxes in NJ as well.
The best is when a woman tried to guilt ME for not letting her take .04 out of the jar. It was a brand new partner on till doing register training and he didn't know what to say. I didn't look up from making her drink and automatically said no. She huffed and said, "Well! I WAS going to tip a dollar if you had let me, but I guess not." I just blinked at her with my 'this is me giving a ****' face, handed her a drink and then perkily said, "Have a good weekend!!"
Our tip jar got stolen (again) a few weeks ago. I was the one who noticed. I was asked to file an incident report. "Tips were there, and then they weren't" was the extent of my report. I **** hate paperwork.
I asked my shift if I could drop tips and since she was in the middle of the depo, it's understandable that she asked me to wait. What was weird, though, was that she was incredulous that tips would ever get stolen. I'm like, um, yeah they do.
i heard this story third hand, so the truth of it is kind of foggy but i present it to you anyway:
there was an odd regular that would frequent a starbucks a few miles from where i work. she always acted strangely, but for the most part remained harmless, just came in for a cup of water and would read old newspapers people left behind. she didn't appear homeless or anything, just a little strange, always mumbling to herself. one day she came up to the counter and just stood there in silence, then grabbed the tip jar and made a bolt for the door. but behind her was an off-duty cop, who drop tackled her in the lobby (coins flying everywhere!) and held her there until the police came. when they arrested her for robbery, the charged her with 13 counts of it, each count for every employee that was working at the store (in general) because it was EVERYONES money. she went to jail for a really long time.
^ Great story.
"I don't have enough money on me, can't you take a dollar out of your jar?"
"Isn't that what it's for?"
Nope. The tip jar is a support system for everyone in the service industry. Most of my dollar bills go into other people's jars because I know they need an after work booze fund just as badly as I do.
Just a few days ago a woman was paying with her gold card, and she still owed one cent after I had finished swiping the card. Some people might let that slide since it's only one cent, but I don't. So when I tell her that she still owes a penny, she stares down at the tip jar, and I know exactly what she's thinking. I give her the biggest death glare and she reaches into her purse to fetch the penny. Damn right, you don't touch my tips.
Going to other stores makes me appreciate the customers of mine. When I've worked at other stores, I've had people short some change and go to the tip jar and say "can't I just scoop it from here?" Well, one, it's our tip jar, so, no. Two, I don't even work at this store, so it's not even really my money, so definitely no. And they'll just get the most incredulous looks and kind of laugh like it's the most ridiculous thing they've ever heard and say "are you serious?"
Um, yes I'm serious. I'm going going to let you steal from me, and I'm not going to let you steal from the other partners when I am a guest at their store. Learn to check your wallet to make sure you have three **** dollars before you come it.
Meanwhile, at my store, someone is short a penny and their response isn't to go for the tip jar, but to let me know that they need to wait for their girlfriend to get out of the bathroom because she has their money. And usually, if that's their immediate response, I will scoop the penny out and drop it in, because they'll replace it, and then some and I have a line/other **** to do.
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