I've been teetering on whether or not to quit considering finding a new job will be hard but I think I made my decision.
Things have been pretty hectic at my store because of the holidays and everyone has just been against each other. I've ignored it considering I get along well with everyone so I always try to get everyone to just get along.
Anyways, today I was scheduled to work a 11:30 to 7 shift and I thought, eh it wont be that bad. But as soon as I stepped onto the floor, I was told to go on bar and I was fine with that decision. I understood that everyone wanted me to get better at bar especially during rushes so I said fine. Fast forward to 4:00, I was feeling restless. I kept getting problem customers and I was just on the brink of screaming. I kept begging to get switched to register but they said no so I said fine.
Line was out the door and the drinks just wouldn't stop piling on. We had two rows of drinks in the queue and drinks lined up by the registers. So by now my smile has faded and I'm basically a robot. Suddenly, this woman bursts from the crowd of waiting customers, screams and waves her receipt at my face saying "WHERES MY DRINKS?! IVE BEEN WAITING FOR 25 MINUTES!!!" So I calmly said, "Ma'am, I understand that its a long wait but if you can see we're a little busy and there are a lot of drinks waiting to be made. If you can wait for yours, then it wont be a problem" But she kept yelling and yelling so I nearly snapped at her but my co-worker stopped me. So finally my shift saw that I already was about to have an anxiety attack so he told me to assign on a register. But before I did so, I asked him if I could just step off for a minute to cool down considering I could feel the lump forming in my throat. He understood and let me go.
As soon as I get to the back I burst into tears out of pure frustration and one of my co workers who was getting ready to clock in was calming me down. Then comes my manager and without even bothering to ask if I'm okay, she goes "I really need you on the floor right now so if you can... you know" and I told her, alright fine.. just give me a couple of minutes. Then I step back on and lalala go on with my shift.
When I was leaving, I was told that as soon as I had stepped off to take a breather she said "I really dont need this right now!"
It seriously upset me and just.. rubbed me the wrong way how inconsiderate it was. I get it. I know that we were busy and I was needed on the floor but I really didn't want to be on the register with tears falling down and getting an attitude on the customers who did nothing wrong.
On top of that, I was already peeved off with her because she gave me a write up and left it in the schedule binder. While she claims thats her "private stuff", she leaves it out on the open and is very well aware that everyone checks the binder for the schedule.
I just don't know anymore.