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1. nyc12321
   

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   So today I had this super spotty ex-partner order a tall non fat 200 degree CM in a grande cup and since most idiots can't tell the difference between 175 and 200 degrees I just steamed it to 175. She LOST it. So I told her we're not actually supposed to steam it to that high of a temp. Then she pulled the whole "omg I used to work for Starbucks, I know everything, I'm so great" **** so I just told her "congratulations, do you want a cookie or a metal?"

   I don't actually know if this is a health code violation, unfortunately but the fact that she thought she could tell when milk is exactly 200 degrees just **** me off. Is it a health code violation?

   Posted 1 year ago #

2. Anonymous
   

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   No, it's not as far as I know since brewed coffee is generally around 200 BUT I never steam past 180 myself. Not worth burning off my poor fingers.

   Posted 1 year ago #
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3. 12345678
   

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   not health code... but you aren't supposed to steam it past 180 for partner safety reasons... it's in the BRM.

   Posted 1 year ago #

4. nyc12321
   

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   I know I was a **** but I refuse to steam another drink to 200. That's seriously where I draw my limit with just say yes because its just a completely ridiculous request.

   Posted 1 year ago #
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5. MobilizedPartner
   

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   I agree that it was a ridiculous request, but if that's what she wants, then that's what she wants. And she obviously truely wanted it if she was able to tell it wasn't at 200.

   If the BRM says we're not allowed, then I suppose you can deny her. But I actually didn't know that, I would have done it, like I had countless times before. I thought it was dumb, but hey, its their drink. if they want to dissolve their mouth, that's on them.

   Posted 1 year ago #

6. nyc12321
   

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   I have done it before and burnt myself countless times. Their stupid request isn't worth being scalded...that's just me though. Plus she was being an epic **** at 5am so I just didn't feel like being a nice person. If she complains, she complains, ill gladly accept a write up...it was worth it!

   Posted 1 year ago #

7. Sbux_Knave
   

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   I had a guy complain because his 190° drink didn't 'feel' that hot. I explained I had double cupped it so he wouldn't burn his fingers holding it. No thank you, no apology. Just a grunt and the pos walked out shaking his head. They should all be destroyed.

   Posted 1 year ago #
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8. Dry Sharpie
   

   Moderator
   

   Internets:82

    

   I will only (manually) steam XXH drinks to 180 degrees or when the milk starts rising too rapidly. For a tall or a grande, sure. Not a venti.

   Posted 1 year ago #

9. Quackers
   

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   Supposedly you can't steam past 195. At least I remember reading that somewhere. But I also remember reading somewhere else that the legal limit is like 165 or something around there. Def not 195 degrees.

   People are dumb as hell. I don't know why they'd want a drink so hot. A normal steamed drink stays hot long if you don't do anything to it (uncap it, take a sip, put sugar in it) at least in my personal experience.

   Whenever I get a request for a 200 degree drink, I make it 180-190 and I make sure to write 200 degrees on the custom box (not xhot like some people do) in case they come up with some BS if they end up burning themselves.

   Posted 1 year ago #

10. purplemenace5252
    

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    See, I go the other way: anyone who orders "extra hot" gets it as close to 212° as possible and filled as close to the brim as possible. With any luck, they burn themselves and are dissuaded from ordering "extra hot" again.

    Posted 1 year ago #

11. ryuness
    

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    Purple, you're going way too out of your way to be malicious.

    "Extra hot" is a set temperature on the espresso machines that take about 10 seconds longer and 1 button push more. I think that we should just make the drink to standard on every occasion - no stirring, 1/4" below the lid, the extra hot button, etc. If a customer comes up to you with a complaint about "standard," we should just go ahead and let them know that...

    "Sir/Ma'am, that's actually the standard recipe for this drink. If you have a moment, 'll go ahead and remake it for you, though. If you actually order it as ____ at the register, I can go ahead and have it ready for you that way next time."

    Puts the fools in their place with a smile on your face. :)
    If you have a line? It embarrasses the !@#$ out of them even more due to everyone hearing why they're waiting...

    Posted 1 year ago #

12. Señor Cardgage
    

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    ^senor cardgage approves this idea, as it's what he puts into practice every day.

    Especially the 'if you order it at the register this way next time, we would not have this issue' bznz. I used to stir every sauce drink like mochas, white mochas, CBLs and HCs and so on, and make sure the regular syrup drinks are swirled with the shots, but these days .. I can't expel that amount of effort for impatient, scummy holiday people.

    So, every drink is made to that very same standard- and honestly, not only does standard taste like a bag of broiled ****, it's no less than they deserve. I'm not going to spend an extra few seconds with a long queue of drinks just to stir some rude jackwagon's drink- I'm not even going to swirl it, especially while I've got dozens of other barbarians howling fatly at my handoff plane.

    When the holidays are over, maybe I'll go back to giving our customers' drinks extra effort.

    Posted 1 year ago #

13. TrentaH2O
    

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    I'm pretty sure some people know their drink isn't "hot enough" because they didn't see the pitcher boiled over with milk. We used to have a lady come in every morning and order her drink at 212 degrees F. The first time I made it, I made sure to stand back while it volcanoed so she'd "trust" me to make her drink - she was known for bitching out newbies on bar (one of THOSE). She was a total ****, but she was smart, and I would not be surprised if that's how she, as well as other entitled customers, knew.

    Posted 1 year ago #

14. Señor Cardgage
    

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    ..yeah. I still won't steam over 180. I tell people right to their face, for safety reasons, nothing will ever be steamed above 180, and they can take it or leave it.

    Posted 1 year ago #

15. nyc12321
    

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    Yeah ill hit the extra hot button but anything else? Just not worth getting burned over.180 is more than hot enough.

    Posted 1 year ago #

16. SlimeInTheIceMachine
    

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    I refuse to make hotter than 180. I'm super nice but I'll easily tell these people no.

    Honestly on weekend nights I will always have a pitcher of milk steaming no matter what so if you order nonfat, special temperatures you're getting whatever the **** I want to give you.. unless its soy, eggnog, or apple juice of course.

    Posted 1 year ago #

17. sharpiesniffer
    

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    Sometimes i just want to see someone scald the **** off their tastebuds so I will just steam it rediculously hot like just manual steam it for like a minute and half after the auto turned it off. Then to avoid getting burning i just dont fill it up all of the way!

    Posted 1 year ago #

18. MysticJava
    

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    Internets:18

     

    Yeah, I always steam those until the milk boils. And when they ask, I tell them, "your whole milk started boiling at 189". A while back a man insisted that wasn't hot enough, so I offered to place it in "our 500 degree oven for a minute or so..."

    He declined.

    I actually had a man order a 200 degree eggnog chai. But he didn't want any milk in it. I said, "Ray, you know we're friends, but that's just nasty." He wanted it anyway. It boiled about 180 so I put in extra hot water. I swear it looked chunky as I poured it. He went away going "Mmm!", but he only asked for it that once and he still talks to me, so I guess we're OK.

    Posted 1 year ago #

19. SlimeInTheIceMachine
    

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    I'd intentionaly spill a little 200 degree chai eggnog on his hand while handing it so he knows he's a **** for ordering that and he pays me in blood lol

    Posted 1 year ago #

20. No-Fun Hot Chocolate
    

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    The worst i have is a regular customer, (very nice lady) who orders a venti chai latte no water, no foam at 190 degrees!!!! now how the hell do you get milk to 190 degrees, and have NO FOAM?!?!??!

    Posted 1 year ago #

21. potkettleblack
    

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    there was a lday who ordered her soy drink at 200, the guy on bar (a good friend of mine whos kinda into the whole, i dont have to do what the customer says thing and always wants to teach them a lesson) told her im sorry i cant steam it over 190 for safety reasons. she pulled the i used to work at sbux and i know thats bs and i get it that hot all the time line. so he did it. a) soy explodes at like 190 degrees. b) she was a ****. so he did it and it exploded and burned his hand. she didnt say sorry.
    we have anoother lady who will specifically request certain people to make her drink if she doesnt like whos on bar (normally i dont let ppl pull that **** cuz ive been at sbux over 2 1/2 years and im good on bar) but ill walk to the back room to avoid making her drink. she will stand by the bar and instruct you on every single step to making her drink. she wants Xhot, soy, no foam. she rediculous. i hate her and she acts all nice and sweet while shes doing it and im like lady! ive been doing this for awhile, i know what the f im doing, back up and leave me alone before you get xhot soy in your face!!

    Posted 1 year ago #

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