I'll tell u why.. Starbucks probably got a deal on X tons of protein powder and now that Vivanno (I wanna choke whomever came up with this JambaJuice ****) and now they want to try and use the protein powder they bought.. so we're stuck using this crap in stuff that normally wouldn't have it and probably receives *0* benefit from it. Furthermore, where the hell did the *signature* hot chocolate come from. We've never made this before to give it the 'signature' label, not to mention you practically need a laboratory to make it.
Our customer voice had customers complaining.. DIRECTED TO STARBUCKS, not the stores, to cut out the damn slow drinks. Longer more complicated drinks, slower pulling shots, coffee brewed every half hour (i hate those timers now) but not a whole lot in increased hours or comensation for the increased workloads. I see Starbucks saving a ton of money at the expense of their employees.