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1. boomkin
   

   Member
   

   Internets:147

    

   Our store (and maybe others in the area?) received an e-mail regarding instructions for distributing splash sticks.
   If the customer gets only one drink, give them the drink and hand them the stick.
   If the customer gets two drinks, put the two drinks in a cup holder and hand them the sticks.
   If the customer gets three or more drinks, put the drinks in a cup holder with splash sticks already in place.

   I didn't read the rest of the e-mail because I think it's micromanagement and a waste of time for me to spend a split second determining how I'm going to present a latte.

   The point is, I was wondering if this idea was just from some higher-up in my district that thinks he's got a great plan, or if everyone is getting ridiculous directions for splash sticks.

   Posted 1 year ago #

2. Allison
   

   Member
   

   Internets:579

    

   our only directive is to give put all iced drinks with a straw. no rules for splash sticks or sleeves.

   Posted 1 year ago #
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3. 12345678
   

   Member
   

   Internets:883

    

   we had a rule like that about sleeves for a while... it was stupid.. we didn't have sleeves available @ the hand off plane or condiment bar, but would sleeve all venti or hot water based drinks (BC, CH and As)... of course every single customer ever asked us for a sleeve after getting their drink.

   ... also for a brief period our DM wanted us to hand out every drive through order in a carrier, even if it was only one bev... customers were like" wtf?"

   Posted 1 year ago #

4. eightpumpchai
   

   Member
   

   Internets:483

    

   We get stuff like this all the time, usually not company standards but more our DM micromanaging.
   @123, every drink in a carrier?? Really?? Makes me glad that our DM just told us the one about sleeves. We were supposed to ask about anything but water-based beverages, which led to our DTR asking everyone and 90% of people saying yes. And then I'm getting crap for, "Make your drive thru times faster..." Well, how about we sleeve all these beverages and then that's one less thing we have to ask the customers who are probably on their phones, late to work and basically just completely ignoring us.
   We had a rule about straws for a while too, I don't know if it's standard but we were only supposed to give the black wrappered straws with iced venti dome lid drinks and trenta drinks. Everything else got green straws... something about the cost of black vs. green straws. Again, that made people annoyed and most of the people who got a venti flat lid drink would ask for a black straw when they saw they got the green one. We get people used to one thing and then change it up... they're not going to like it, and I cannot imagine the price difference is that great, really.

   Posted 1 year ago #

5. ryuness
   

   Member
   

   Internets:496

    

   So. It seems like managers like to preach about standards, but think that their way is better. Nice.

   The only standard is to double cup short cups that are water based, and put a sleeve on water-based hot drinks. Everything else is supposed to be at the hand-off plane so you can spend more time making beverages...? Wait, isn't that in the Starbucks Portal? o_o;... I find it hard to believe that it was the company's intent to connect with customers over splash sticks and straws.

   Posted 1 year ago #

6. SmallMediumLarge
   

   Member
   

   Internets:3

    

   A customer today spilled all of our splash sticks on the ground, picked them up, and put them back in the cup like nothing happened. QASA fail.

   Posted 1 year ago #

7. CaffeineShakes
   

   Member
   

   Internets:268

    

   My store only gives out splash sticks to people who specifically ask for them, and they're behind the counter where nobody can see them. Most of our customers don't even know splash sticks exist.

   Posted 1 year ago #

8. SCSHC
   

   Member
   

   Internets:665

    

   we only give splash sticks to people who ask. We dfinitely don't put the straws in drinks. yikes.

   Posted 1 year ago #

9. splashofsoy
   

   Member
   

   Internets:559

    

   i was told that you can't keep the splash sticks on the counter in customer reach. something about a kid choking on one and suing the company yadda yadda.

   Posted 1 year ago #

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