After 3 cars come by the drive thru, we have a "drive by" then an additional car. That car wanted a grande mocha then the passenger started talking ( my biggest pet peeve) which I can't understand someone who whispers from the passengers seat. then the driver informed me that they'll talk to me at the window. Ok whatever I think. After the 3 cars get their drinks a car pulls up and I read the order they should have. But the lady handed me a 5 dollar bill with a note with a drink order ( a frappacino at that) on it. I was so confused and thought I messed up. I asked if she ordered at the speaker box and she said no with a BIG smile.
After she leaves the next car comes up. the passenger says that she drink was so complicated she dosent say it at the speaker. So she proceeds to TELL me her drink. With words. The same words that can be spoken AT THE SPEAKER. Then on top of that they needed 2 pounds of coffee grounded to venti ice waters and after they paid they handed me a 20 and asked for change. When all they said at the speaker was grande mocha.
All ofnthis was during a Saturday night rush when we were under staffed. Have any dt horror stories?