idgaf if its spelled wrong, noob. as long as you know it's your drink. (looked up starbucks on tumblr and its all pictures of incorrect name spelling)
customer rants about names(30 posts) (23 voices)
Customers, blame your own parents for your hard-to-spell/read/pronounce names.
Indians and Native Americans are the worst.
Me: "What's your name?"
Me: "Great. I'm going to put a smiley face on your cup."
I get a lot of...ethnic names in my area, and I can't really understand their accents, let alone their names. That at this point...I don't ask if I know the person on bar doesn't care, or the people on the floor. Cause it gets to the point where it makes me feel really racist when I assume I heard like Juan, or Maria or something.
The worst is dumb white girls with common names like "Christine" who make a point of spelling their name for me just so I know how much of a unique snowflake they are since their name has three s's, two y's, a k and... I dunno... an ampersand thrown in there or something. I just nod and say "okay," and pretend like I'm listening because I know they're gonna get super-annoyed when they realize I made no effort to spell it even close to how they told me to.
People take it serious, like the cup is gonna identify them forever.
Do you ever get stupid groups of girls/kids/teens who giggle and tell you "Aren't you gonna ask my name?" Then give you a stupid, unfunny name like Batman or an STD...
I also just get normal people who ask the same thing but without trying to be funny. Seriously, you're the only one here and you want me to write your name?
We don't do this at my store. Thank science...we have a *ton* of hard to understand foreign students at the nearby university.
Introducing this to the UK is a mistake.
After the inevitable "My what? ...My NAME?! Why?! Is the wait long?" or the contrived, theatrical response typical of an affected british middle aged woman: "Why do I have to give my name!?, I'm ONLY ordering coffee *looks at friend and laughs in disbelief *". British people by default tend to give their surname.
Things suddenly get formal and awkward when you're calling out drinks for "Smith"
I saw this on BBC news just now and hopped onto here. I don't see why it should bother people in the UK. It's just a name, it doesn't have to be your real name. It's sort of funny when people get pissy when you ask for it. I go on a long rant about how it's corporate policy and this and that and then I play like the victim and say you can say what ever you want, or sometimes i'll just tell them i'll draw a happy face on their cup.
Ppl & their names & the proper spelling. Often times I've had them complain how it wasn't spelled rite so they haven't picked it up. I thinkto myself how in the world would there be a person with almost the same name as you during your visit? That's like 1 in a million. Customers need to learn to listen & remember what they have ordered Im annoyed with the many times there's a bunch of drinks at the handoff & I look dumb calling out the drinks again just cause someone didn't pay attention to the barista...
Heh, yeah. MAKE UP A FAKE NAME, DOOSH. Effers.
Wow, I'm pi$$y today. Sorry guys.
This lady's name was Shawshika...
And she got mad when one of my co-workers got her name wrong.... hell I'm sure I spelled it wrong too hahaha
@just_say_yes: So true!
I give it a good go, but when the busload of foreign exchange students arrive, that's the first thing to go out of the window (they also get to-go cups, and receipts by default)
The real problem is when -the other week- you unwittingly serve your regional director and don't ask for her name (looked like some impatient Suit who would just give me crap for asking); they call the DM, who in turn calls our SM who then is pretty **** at me. Why couldn't the RD talk to me directly? we're partners afterall...
Another tumblr. This one is much more hipster.
I think she probably intentionally gives them the wrong/weird names so that they get it wrong and she can bring attention....
My old coffee shop, we had this guy who couldn't spell to save his life. Thankfully we entered names on a computer per order, not per cup. So he could do that, but he always tried to write them phonetically, so Rachel would be ray-chull, so on and so forth. It got entertaining sometimes.
Oh God. If they can barely speak the language enough to order a coffee, there's no way we can have a conversation about names. Just make it stop.
I live in a multicultural area where people really struggle with English - which is fine, no biggie, but obviously they're not always the most talkative engaged customers when they're pointing to everything and screaming "Huh?" at every question I ask. What happened to "anticipating customer needs"?!
P.S. - even if the name is spelled perfectly and written meticulously, there's no guarantee the bar partner has the reading/linguistic comprehension skills to navigate it. Sometimes I would just get the cup and cheerfully admint "Hey guys, I'm gonna spell this out because my tongue is twisty-tied - X-O-C-H-T-L-R-S-I-N - hopefully I pronounced that right?"
And people get SO MAD if you pronounce a multicultural name with the wrong inflection - seriously, I've been on bar dealing with other drinks and multitasking issues, I have no idea which language you used at the register. Dominant language is English and unless told otherwise I'll begin the convo in that language.
Also we have two versions of the phonetic alphabet... joy.
"Um... 'K' comme, uh, Kleber, 'A' comme, hmmm, Anatole, "H" par... Henri*... um... 'helas'**"
One size does not fit all, Starbucks! Let us do what works in our neighborhoods, our communities, our stores.
* there is no "h" sound in the French pronunciation of "Henri"
**super archaic word I only know from music history classes
customers who feel it necessary to withhold their name at any & all costs.
"Can I have your name for the cup?"
"Okay! /writes "no" on the cup"
as if we were keeping some secret record or something. are you going to start wearing a bag over your head so we can't see your face, too?
Geez, they complain if we don't ask for their name... they complain if we ask for their name and say/spell it wrong...
I think people just don't have enough legitimate problems in their lives or something. And it's not cool to take it out on baristas!
I wish we never started asking for names. Nothing good comes of it. I work at a busy mall store, and in theory its a good idea. Bar partner calls out drink + name because theres 7 other XCR CRF's in line, but in practice its terrible because of what everyone here is saying.
- "My name?! I'm not giving that information out" Seriously? Alright you're 'Dave' today.
- Not to be racist..but seriously. You tell me your name is Sharienanla? And you don't tell me how to spell it or stop mumbling under your breath. I could barely understand your order, I only know what you want because I already knew you wanted either a X hot L, C, CH, or WM.
- Teenagers. (Though I think its funny when they give their full name instantly like we're cops asking for ID.)
- Bar Partner doesn't call out name, so they don't pick up their drink.
- "My name is Judy J-U-D-Y"
Its just more **** to write on the cup for no reason. We shouldn't have to babysit customers. Hold them semi-accountable to know what they ordered and know the customers that were in front of them in line. You really think this CM is yours even though you just paid for it and theres 4 people standing around the hand off plane?
Here's my take on it:
In NYC during a rush, taking names is helpful for identifying drinks. Calling the name first, then the drink means less idiots grabbing wrong drinks. And when you're on register taking names everyday, you start to remember regulars and their usuals.
This would all work out, in theory. What usually happens is that my shifts have the worst handwriting and cannot spell a name like Brian (e.g. "Brain") correctly, let alone write the acronym for strawberries 'n creme frappuccino (e.g. SC). Customers will stand in front of the hand-off counter, staring at you and the drink, waiting for 5 minutes before asking "Is this mine?" "Is your name Brian?" "Yes." "I called this drink 5 minutes ago, in front of you." "Oh. I thought you said Jessica."
If I don't understand or don't know how to spell the name, I scribble it so quick that it could look like anything. Can't read it? Can't say it's not correct! *grin*
I have an english degree and my best friend named his daughter Addysen.
I can't say her name without visualizing it. It just seems trashy.
The best part is that he doesn't know what's wrong with it.
I get so many people that look at me like a crazed stalker when I ask their name.
"You want my name!? Why!?"
.... So that I can stalk you... By name..
Those tumblr accounts are pissing me off. Usually it's busy and loud or you get retreads (haha) who don't speak up. They are calling us stupid and deaf well f u c k off and speak up loser.
Not to mention WE DON'T CARE if your name is wrong so stop trying to make us come across like we don't know what's going on. We just want to get paid. Half of the baristas do it on purpose probably because we think its funny. we should start a blog "whatcustomersthinkwearedoingwrongbutwearedoingonpurpose.tumblr.com"
clearly "maid of the mist" wasn't because of a deaf barista. it's funny and customers are STUPID.
we hate them just as much as they hate us.
lol, good one green lobster!!
I like the people who were upset that their name with multiple spellings was not the way they spell it. The gaul of that barista for not being a mind reader.
UGH today we got completely slammed by a horrible combination of our lazy regulars (WTF are their jobs anyway, that they can come down like once an hour and hang out??) and tourist kids who of course only wanted frappuccinos. I'm slaving away at the nasty frappuccinos and I got a little too enthusiastic with the whipped cream on one and some's sticking up out of the top. I call out the girl's name, hand it off, and cheerfully apologize for the whipped cream. I don't get a "thanks," a "that's ok I love whipped cream," or "that's gross, scrape some off, please?" Noooo no no. **** looks at her name and whines to whoever she's with: "They never spell it right!"
YOU'RE WELCOME, STUPID ****!
Omg. Seriously... people need to calm the **** down and realize that we want to get their order and cup and name as fast as possible. Not caring how it's spelled.
We aren't stupid.
UGH. I hate when people accuse you for being stupid for things that are so trivial and mean nothing. We really should start a tumblr based off of why baristas probably wrote that on their cups hahaha that'd be funny actually. Or even on this thread. We could post a picture of someone's misspelled cups and everyone can comment on what the barista was thinking at the time :P
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