what's your store's policy on putting milk and packaged sweetener in hot/iced coffee for people who ask for it? i'm not talking about mistos or syrups, just straight up cold milk and things like splenda, etc.
when people ask at my store, we typically send them to the condiment bar (unless they want a splenda in with their iced tea or something). but occasionally someone sasses whoever's working enough so that they just do it themself.
i just had this EVIL effing cxnt come in today and order a grande iced coffee, and she wanted nonfat milk in it. i didn't even take her order, but did ring her up and saw that the coffee my shift had given me for her just had room in the top so she could do it herself. this chick comes in every day, at least once a day (today i saw her three times). she asks for milk every day but every day she's given a coffee with room and then stalks away as if we've just slaughtered her first born or something. i mean you'd think she'd get the idea by now. but anyway, today i guess she was feeling particularly bitxhy because when i told her that he'd left her room for milk in the cup she goes "well i mean i just see it says iced coffee with milk on the menu so why can't i get iced coffee with milk." i told her the price is the same because we don't charge to add milk to your coffee, which is why there's a condiment bar stocked full of it, but that if she had wanted something that we don't offer at the condiment bar (like 2%, for example) we'd put it in for her. she huffed away to do it herself.
but seriously, is it so difficult for people to spend 30 extra seconds putting milk in their coffee? or have we trained society to be so lazy and expect so much from the service industry? should we hold their hand while they cross the street too? i've had so many people complain to me that there's not enough/too much milk in their coffee before, how the eff are we supposed to know how much they want? there's a dunkin right next door to my store. go there if you want your overmilked oversugared sludge.