This is a questions for managers, or anyone who knows the answer. What kind of bonuses do you get for keeping labor down? Making sure no one gets overtime. How does that work?
What other kinds of bonuses does Starbucks give to managers in general?
There must be some kind of incentive for keeping labor low, based on the way management in my former store, went apeshit about this stuff.
I'm curious what goes on behind the scenes.
a former SM told me she only got bonuses when they reached target. Before she quit, she said she had only received a bonus once in her three years as SM. Our DM was really anal about labor coming in at zero so that probably shows up on the SM performance review or something.
Labor really had nothing to do with a bonus, back when I was a Store Manager. The expectation was that no overtime ever occurred...we would get in serious trouble if it happened. That being said, controlling labor is one of the things that contributes to a successful store...
In a nut shell....
Labor isn't really a determining factor for sm's, but I would say it matters for a dm.
SM's bonus is pretty much hitting the quarterly sales target, anything above the target you bonus off of. So for example, if your store's quarterly target is $165k, and you end up doing $170k the percentage difference makes up the bonus. Its a complicated math procedure depending on your tenure and other factors too. But that's why sm's push you to up your average ticket or sell that last d**n pound of Tribute Blend.
DM's on the other hand bonus off each stores controllable contribution (labor, repairs, variances, etc).. That's where labor plays into it. That's why sm's are so crazy about hitting 0% variance with labor because their bosses' bonus depends somewhat on that number. It doesn't directly effect an sm but it trickles down.
Thanks for your replies. Very interesting.
Hm...that whole bit about labor...reminds me
What's the big deal about pressing warming pastry when a customer wants something warmed? It's not like the price changes anything. My SM gets anal whenever she catches someone not doing it, it's like she magically just appears behind the register whenever someone forgets to. She cites extra labor or something of the sort. I've only started working at SBUX for a bit over 2 months now, so I'm still pretty clueless.
You get more labor if you produce products that are more labor intensive. So, since it takes longer to warm a pastry, you earn more labor if it is rung in correctly. Same as with cups of water...if those get rung into the system, you earn labor for them, too.
People intentionally ringing stuff incorrectly to hook up their friends or to be nice to a regular are robbing your store of hours. Partners who don't charge for all modifiers also are taking away labor from their own team, making it more difficult for everyone.
@ilove
so the extra modifiers actually do earn more labor? i'm really fast on register, so i started hitting all modifiers like this;
instead of grande nonfat latte
i ring what the customer ACTUALLY says, which is: grande nonfat no foam extra hot latte
does the second, more accurate input into Symphony actually matter?
I wish I could answer that...I left Sbux before we actually started using Symphony...
Does anyone actually know for sure that if you ring in ice water, modifiers, that the store gets more labor? I mean, are any of you managers? Because that's one of those things that you would always hear at Starbucks, but people repeat what they hear at Starbucks without ever checking to see if it's true.
It's kind of funny, because there's another effective way to see if your store needs more labor. You get your fat **** up from the back, where 99% of managers sit surfing the Internet and making phone calls, and you observe how your store runs. Later, you make changes. Guess that's too hard these days?
:)
In any business the biggest controllable is labor. The easiest way to lose money is over spending in labor. We as managers are also restricted when scheduling shift supervisors. There are guidelines set with labor and if we don't follow we will get a corrective action. Managers only bonus off sales targets. DMs bonus off of sales and controllables. (Which includes the labor line). I am an on the floor manager because I was once a barista, but I know plenty of managers that spend their time in the back room. Those are the stores that have poor sales, customer voice scores, and barista that don't care.
My SM tells me to do it, and she's the one who guarantees my paychecks, so I do it.
Me and my coworkers hate our sm SO MUCH that we have an unspoken pact to go out of our way to make sure she doesn't get a bonus - at whatever cost! We all gladly give up a few hours of labour a week to ensure that spoiled child doesn't get any extra cash!
Vengeful? Perhaps. But believe me, she's done everything to deserve it!
I know they get bonuses too for the # of hours we volunteer for them.
My charity work: Working 2 jobs so I can pay rent and eat. Oh yeah, and Big Brothers Big sisters lol
At my "proudly serving," if we don't meet our labor goal no one is eligible for a raise.
^that is just cruel and unusual.
Nobody bonuses on volunteering.
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