http://www.bbc.co.uk/news/uk-england-norfolk-17624904
Just saw this a moment ago. I support this so much, I wish we could do this at Sbux. It would be so much helpful. I get so pissy and give death stares to customers on the phone as it is. If I could deny them service too, that would be amazing.
just skip over them. that's what i usually do. how long am i expected to wait for you to finish up your conversation while there is a line forming behind you? it's a waste of everyone's time. then when they finally get off the phone and say "oh, sorry, i know how rude that is, blah blah blah blah" let them know you'll be with them in a minute and go brew coffee.
I was expediting one day and this girl on the line was just chit chatting away so I skipped her after trying to get her attention twice. When my partner told me what her drink was, I put her cup at the end of the line. **** that ****.
I support this wholeheartedly. You did not just join a 30 person line just to spend your time chatting on your cellphone in front of me.
I would also refuse to serve "iced water" and "hot water" to non-paying customers.
Lol you know its funny, I was at a Subway placing more order. When he took the sandwich out to add the topping stuff, my phone rang and it was my job calling me. I had already started the order, I'm not going to miss the call, and I'm not going to tell whoever is on the other side to hold on, especially if it could be one of my bosses, so Subways took the hit and I mouthed "Mayonnaise" and "Sprite" lol
Lol, I made a sign like that and put it up, my SM chuckled and said take it down. Worth a shot tho ohwell.
@mobilized eh, I guess there's times when you inconveniently get an important phone call, but it just seems like 2x the rude. The people at subway dont even get spoken to, just mouthed at, while your boss doesn't even get your full attention on the phone. Or you could finish what you were doing at the counter, and then call your boss back 45seconds later and just be like oh I couldn't get to my phone quick enough...
@MP "I'm sorry, could I call you back in one minute?"
As for me, I don't speak at all to people on their phone. I will take their order. If they speak it... but I pretend to be preoccupied if they try to mouth the words. Or just pretend like I don't understand. :) But I still won't speak... they wait for me to say the total, I don't. I just wait.
I had another coworker who would be obnoxiously loud with people on their phone, and talk and ask more questions. I thought that was great too lol.
Fxck that, I'm new, they have me on salary making dumb money, I'm gonna pick up when they call me.
I did apologize in advanced and explain who was calling.
lol I wouldn't want my boss hearing someone asking me YU WANT PICKLESS ON THATT? in the background lol.
Thats why when people are on the phone, especialllyyyyy if they're trying to be quiet I'll be all WELCOME TO STARRRRRBUCKKSSSSSS!!!!!! super loud lol.
@LatteLezzz: Oh hell yes, me too. Sometimes they look a little annoyed, but I just act cheerful and clueless. :D
I definitely ask as many questions as I can at the loudest possible decibel attainable so that the person they're talking to on the phone knows what an inconsiderate jerk they're talking to. "A TALL COFFEE? DID YOU WANT VERONA, WHICH IS THE BOLD PICK OF THE DAY, PIKE PLACE ROAST, WHICH IS OUR MEDIUM ROAST, OR WILLOW, OUR BLONDE ROAST? GREAT, SO A TALL PIKE PLACE ROAST. WOULD YOU LIKE ROOM FOR CREAM? GREAT, SO A TALL PIKE PLACE ROAST WITH ROOM FOR CREAM. WOULD YOU LIKE ANYTHING TO EAT WITH THAT, PERHAPS A SLICE OF OUR DELICIOUS REDUCED FAT CINNAMON SWIRL COFFEE CAKE? NO? OKAY, YOUR TOTAL WILL BE ONE DOLLAR AND SIXTY-FIVE CENTS. OUT OF TWO? I'VE GOT A SAMPLE OF OUR NEW PEACH GREEN TEA LEMONADE HERE IF YOU'D LIKE TO GIVE IT A TRY. NO? ALRIGHT, HERE'S THIRTY-FIVE CENTS BACK FOR YOU. CREAM AND SUGAR IS JUST ON THE OTHER SIDE OF THE ESPRESSO MACHINES. THANK YOU!!!! HAVE A FANTASTIC DAY!"
If you're going to treat me like I'm causing some great interruption to your oh-so-important phone call, I'm going to go ahead and cause a great interruption to your oh-so-important phone call.
I was doing a close last night and guy comes rushing up, he's on his phone and does the hand over the speaker thing and say, "I know I'm an ****, can I get a double tall mocha?"
I kinda stared at him for half a second and then delightfully said, "We're closed :D"
he goes, "Noooo~ Okay! Thanks!"
I love customers like that. If you can rush up, Admit you're an ****, Chances are, you're not an ****, just very rushed or something and Okay Fiiine, Ill deal with it.
Otherwise, PREPARE FOR THE QUESTIONAIRE :D
"Would you like pike or bold? OH! Room for cream? Alright, so a tall bold, no room. Can I get your club card? Excuse me,! Can-I-Get-Your-Club-Card? Alright, out of 2, here's 14 cents. And would you like Your Receipt? Alright, You have a nice day and cream and sugar is at the far end, LET ME KNOW IF YOU NEED ANYTHING ELSE :D"
I can come up with aaaalll kinds of questions. And you can look at me annoyed all to hell, Cause Im giving you the same look back :)
Apparently, we had some lady(Note, I work in a grocery store kiosk) come through one of the checkstands with groceries, on her phone of course, the checker tried to ask for her club card, and the lady turned to her and snapped, "I wasnt talking to you!" so the Checker goes, "Yes, Well I WAS talking to you, but you can now get out of my line! And don't ever come through my line again.You see me, You go to another line.."
Never served people on their phone at my last job. Even if they waited in a half hour line trying to buy entrance tickets, they had to put the phone down. I had to know some information for their basic safety to enter the building, and they weren't going to half pay attention to me.
Before that, I would do the same thing you guys did: coffee?
WHAT SIZE?
HOT, ICED, FROZEN?
WANT A SHOT OF VANILLA, CINNAMON, HAZELNUT, TOFFEENUT, AMARETTO, IRISH CREAM, COCONUT, PEPPERMINT (we had about 50 syrups, and I would seriously rattle off all I could think of until they got the hint)
And all very loudly. :D
@SIREN: That cashier is my hero!
Oh yeah: I was told, unequivocably, we will serve people on cell phones at my sbux. *sigh*
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