Of course, right after this was posted, I had a Secret Menu experience today. Had a customer order some weird version of a "Captain Crunch" Frappuccino today, tall sized.
She was ordering it from her phone since a friend had texted the order to her. Apparently she was doing some drink run or something.
Customer: "I'll have a... (stares at phone) tall Captain Crunch frap. Four pumps caramel, three pumps hazelnut, two pumps toffee, extra drizzle, four scoops of chips, and soy." She took a deep breath, widened her eyes, and looked up at me.
Me (ringing in the order): "Alright, got it." It was in the high $6 or so for the drink.
Customer (widened eyes at the price: It's supposed to be $4.01...?
She showed me the text. Her friend listed out all those ingredients and had the audacity to say something like "they like to charge extra, but make sure it's only $4.01 for the strawberries and creme." If I could have decaffed this monster of a person, I would have. I felt bad charging the middle-man the full price, but figured she'd get revenge on her friend for making her pay out of pocket for the rest of the drink later. The friend had only given her $4.01 for the trip.