Ugh. I'll try to make this short.
So a few days ago I was having a pretty rough day personally. I was on bar and a customer was irritated that his upside down CM was wrong. I was taught that it's basically an iced vanilla latte with CR on top, but this guy wanted his CR on the bottom. I said I would remake it and suggested he let the register barista know he wanted it on bottom so we could make it right next time. This guy lost it. He said he had worked for Starbucks before and knows that it always goes on the bottom, and then asked for my SM's number because "customer service really isn't that hard." So then I just burst into tears and my shift had to tell me to sit down for a few minutes.
So anyway, two things:
1. Has anyone else ever had a breakdown at work? Mostly I just feel really stupid and embarrassed about it and I want to know I'm not alone, bahaha.
2. Is there an actual recipe for the upside down CM?