The other day I encountered a woman in the lobby with her belongings strewn across the coffee table and carpet, she was sitting in a lounge chair reading the paper with her two dogs sitting on her.
Some customers will even take off their shoes and rest them on the coffee tables.
We also have those customers who bring in so much stuff that it takes up three tables.
Does this happen in other stores?
On Saturdays, we have a family that comes in and spends hours in the lobby. They bring in a bag of toys and spread them all out. They change their kids diaper on the floor. It takes at least 15 minutes to clean up the lobby after they leave.
Ya I've had customer take there goes off and even take a nap in our lounge hairs.. Weird.. But whatever.
Shoes *
screw that.
whenever anyone puts their feet on the coffee table in front of the POS, we make them take them down. "it's a health code violation."
they take their shoes off? "it's a health code violation, please put your shoes on or leave."
i don't even know if those two things are violations, but idgaf.
my SM will wake up people sleeping in our lobby, since our store is so small.
Changing a kid's diaper in the lobby? As a customer, I wouldn't want to SEE or SMELL that one. Gross!
Haven't seen any diaper changes, but we def have a family that's turned our lobby into an extension of their home. They come in (four generations) every day for a few hours and even threw the baby's birthday party there. They've asked us to refrigerate things bought at the neighboring market for them and once the great grandfather clipped his finger nails in the lobby. Our merch/bean area is the baby's toy chest and play area. He's one of several kids at our store that are practically growing up at Starbucks.
When I do lobby slides I always, ALWAYS, find nail trimmings on the floor. Like GROSS! Why on earth would you do that at Starbucks? Just awful.
changing a diaper in the lobby is against health code and they should be directed to the bathroom [where there should be a changing station] or escorted out of the store if they refuse!!
I had a birthday party in my store, too. They brought their own cake, demanded to put it in our fridge and for us to cut it for them. They also insisted we should take pictures (we said no, we have to help other customers.)
The weirdest part of it was that I couldn't remember ever seeing any of those people in the store before.
haha definitely. We just got a remodel and got one of those super long tables and I joked about how even though that table seats ten no more than one person can use it because you know whoever gets it first is gonna have all their belongings strewn along the whole thing and use ther other chairs to hold their backpack, and rest their feet. ridiculous.
My SM is 100% by the book, and I know he wouldn't let anyone besides a partner put anything in the fridge. We even have a completely separate bin for partner items to go in to. We literally have no room for storing other people's stuff - and I would think doing so could violate health codes - they aren't Starbucks products and who wants to assume liability if something happens to their cake or whatever?
I was closing tonight when a customer came in, one of the ones that always seem to show up seconds before you can lock the main door. This woman, blonde lady in her late 30s, wanted to use the ladies' room and I was mopping the restroom area so the doors were latched open. I didn't want her to use them and I didn't speak up fast enough so she just breezed past me to duck into the ladies' room. I continue mopping away from her when I hear her exclaim, "This door doesn't close!"
As mainly a morning crew person I often wonder at all sorts of these weirdos that come in at night. Anyway, I yell around the corner, "You just have to unlatch the hook from the door!"
She yells back, "No, no, it doesn't work! I'm just going to go, but don't watch me."
In my head I'm going, Nooooooooooo! Horrified, I sprint back around the corner to undo the latch on the ladies' restroom before she started to go, but in those few seconds she already had her pants down and she already had her thumbs hooked on her bright pink panties. She was really going to go do her business with the door open, with the porcelain throne facing out into the hallway.
I'd also like to note that although the ladies' room smells a lot nicer compared to the men's room, the ladies' room is always consistently more trashed than the men's at my store, and we've had to clean up after homeless men in the store before. What the heck, ladies!
So... so glad we don't have a lobby.
The worst people do is use our condiment bar, handoff counter, or the counter at the register as their own personal table. Like, yeah, just stand there... don't mind the other people or anything??
I can't stand that ****.
Some people are walking disasters - like please get your feet off the chairs and tables, this is not your crib
@stranger: Do you ever wonder if you're in some sort of hidden camera show? "What CAN you get away with in Starbucks?"
You must log in to post.