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1. Vaneera-rattay
   

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   Internets:550

    

   Anyone else have issues with half the store not functioning properly or just flat out broken? Example: one out of the two blenders we have is broken. Always has been. Completely dead. But our SM insists it stays out by the bar. Our espresso machines have wet drawers, our broom is broken in half, our big trash can has a huge crack in the bottom (drip to the dumpster!), our cup dispensers fall out all the time, we have an electrical outlet next to our water spout at the bar... the list of dangers and annoyances could go on for days.

   Ghetto **** store... and we just got remodeled!

   Posted 1 year ago #
   Magical rainbow ponies

2. splashofsoy
   

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   Internets:561

    

   have you tried calling FCC? you can call in all those things for repairs.

   Posted 1 year ago #
   Admin

3. crucial_buzz
   

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   Internets:313

    

   That doesn't sound like "starbucks quality". *groan*

   We have an issue with water. Not major, and we understand where it's coming from and are working on fixing it. It's just annoying when it's busy as sin and there's pools of water and you can't get to them. Other things have broken/leaked, and they're fixed pretty much asap.

   Posted 1 year ago #

4. CaffeineShakes
   

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   Internets:268

    

   YES! It would be easier to list the things that aren't broken in my store than the things that are. Our SM doesn't really care and it's gotten to a point where if you want to call something in you really have no idea where to start.

   Posted 1 year ago #
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5. Vaneera-rattay
   

   Member
   

   Internets:550

    

   Yea, the big stuff has been called in but isn't critical so it's been months and no one has come out yet. The stuff like the broom, our SM says, "Y'all will break again anyhow so I'm not ordering one."

   Posted 1 year ago #

6. eightpumpchai
   

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   Internets:483

    

   ha. yes. with ours, it's just a few things that are broken, but it's important things. we finally made our SM deal with the one broken blender, because two of the shifts tried to do it and both phone calls took an hour and got them nowhere, so we pawned it off on her and wrote her notes about it every day till she did it.
   we call in one of our espresso bars at least once a week. at this point all the service calls have probably paid for a new bar. it always seems to break during the rush too... like, it's working fine, working fine... and then 7 a.m. hits and bam! you're down one bar for the whole rush, have fun!! lol. one week I called it in one morning, they came out at night to fix it, and then the next morning it worked fine till around 6 and then started giving a different error message... so then I called it in again.

   Posted 1 year ago #

7. coffeechick
   

   Member
   

   Internets:153

    

   If you have called the critical things in and they haven't done anything, call them FCC back and let them know.

   If the blender just runs whenever you push the buttons, it's the middle thing in there that needs to be replaced. That can be ordered and fixed by us. We've had to do that several times and have extras on hand.

   We had a lot of things broken, or just old, before our new manager came. One of the first things she got was a new big trash can. I've never been so happy to see a trash can. lol No more cleaning up the leaks! However, that has to be ordered and I think only the SM can do it. Whenever our brooms broke one of us just went to the store and got a new one. Your shift (or you if you are a shift) you can use the p-card or do a payout.

   Our light in the milk fridge has been out for a while. The seal is frozen and no one can get it off. We recently had the health department come and they took off for it :\ Today our DM said he was going to figure something out....no idea how long that is going to take.

   Posted 1 year ago #

8. LemonLoaf
   

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   Internets:35

    

   We went through a remodel, and the remodelers stopped halfway through and didnt come back, half of the floor has the old cabinets, and the other half has the new ones, things break off all of the time, and our pastry case isnt sealed,

   Posted 1 year ago #

9. Quackers
   

   Member
   

   Internets:463

    

   We have a bunch of broken tiles that they won't fix all at once because they don't want to close the unit for a few days. We have like three broken cup dispensers and only two whip canister tops at the moment. So when I run out of whip, either chocolate or white, I have to hurry and change the tops.

   We don't really have a broom nor dust pan. Our unit is connected with a few other restaurants and they steal our stuff all the time. We steal back and vice versa. It's ridiculous.

   One of our pastry doors was broken and instead of them ordering a new one, it got fixed kinda cheap like. It works but doesn't look right.

   We just got the mastrena machines not that long ago and sometimes for some reason, water rises from the tray and overflows all over the counter.

   I'm sure there's other stuff but that's about it for now...

   Posted 1 year ago #

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