there's a woman at my store who comes in once a week and tries to steal a latte. she has a few tactics.
a) she'll hover near the handoff and say something like, "oh, did she mark my cup? i ordered a grande non-fat latte. she might have missed it."
b) she'll walk up to the handoff and claim she was in the bathroom and someone stole her drink.
c) she'll walk up to the handoff and claim her drink was wrong and she wants another one. she doesn't have the drink with her.
ONE TIME, it was me and a seasoned partner on register on the floor, and i forced the woman to pay. i said something like, "okay, well, i'll start your drink for you, and Amanda over there will ring you up. can we get anything else for you today?" and i basically held the drink hostage.
but the last time, she showed up during a rush. i was floating, but i couldn't run over and be like, "wench, you need to PAY for your latte!" i 100% did not take her order, nor did i mark a cup for her.
the worst was when it was a BRAND NEW partner on till, and they were too intimidated to ask her to pay.
my question is: am i allowed to confront the customer and make her pay the next time she tries this? i don't want to get written up, but there's clearly a pattern. i'm not concerned about the $4.30; i just hate that she is playing all of us like idiots. i identified her to at least two of our four shifts, but i'm wondering if this woman has come in during other parts of the day.
p.s: i obviously decaffinated that one latte i made her.