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1. blacksheepbarista
   

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   Internets:314

    

   I'm worried now because of this lay-off talk. I've heard my SM talking about it to a couple of shifts (who I think should have had a meeting in private--not when people are walking in and out of the back room, but that's just me and my more-management-experience opinion...). I knew it was coming... but who makes the call?

   My "availability" will be changing *slightly* at the beginning of next year because of school. I tried to maintain the same class times but I had to take one more class and so that is going to mess up JUST one of my slots of availability. Will this mark me for the ax?

   Also, my attitude may not be the best (could you guess??), but I'm pretty awesome at the job (not that it's that hard--but you'd think with some people it's rocket science...). I do really well on the bar and for as much as one CAN master the DTO/register I have those down as well. So when they say "low performing partners"... does that mean people who hardly ever work? Or people who's "performance" isn't 110% this-company-isn't-shitting-its-pants-so-let's-all-just-put-on-a-happy-face-and-serve-some-coffee-and-sing! Because I'm fo' sho' not that kind of "partner"...

   :\

   Posted 4 years ago #

2. anniversaryblend
   

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   From what my SM told me, it does not go by seniority. When she told me it was low performing partners, at our store it includes about 4 people that "just don't get it" and what I mean by that is the fact that they have been there 3+ months and still cannot write cups of bar effeciently. Still cannot handle DTO and DTR on their own. Have closed or opened MANY times and still have to be told what to do. That is what she told me defines low performers. It does not sound like you are a low performer. It also has nothing to do with limited avail. She told that part does not affect her decision. :)

   Posted 4 years ago #

3. anniversaryblend
   

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   Oops... I meant OR bar efficiently, not OF bar effeciently.

   Additionally, she told me it is required to UPSELL, offer the holiday trio, offer an extra shot of coffee, etc to each and every customer. She is watching all of us. I make sure if someone gets a grande or venti, I say "do you want to make it a triple today?" and half the time they say yes.

   Just do your best to upsell, offer flavors in plain latte's... show them you want to make them money. I know it sounds crazy, but that is what will keep you your job. :)

   Posted 4 years ago #
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4. blacksheepbarista
   

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   Thanks for the tip anniversaryblend. Admittedly, my upselling has slacked off recently just because I'm too tired to care at this point. Sometimes I'll simply say, "Would you like a pastry to go with that today?" Instead of offering a specific pastry (or breakfast sandwich or whatever) every single time. And in the afternoons when it's been me and ONE other person, I won't usually offer anything just "here's your total now move so I can get the next 19 people in line behind you". Sigh.

   Posted 4 years ago #

5. anniversaryblend
   

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   At my store, the person in charge always wears a headset so they can BABYSIT us. How lame is that? So I have to make sure I do all that crap. But if there was a chance that one of them wasn't wearing one, I might slack some. But it's funny how our *best* shift supervisor only says "what can I get started for you?"... how hypocritical is that?

   Posted 4 years ago #

6. DecafForAssholes
   

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   @ anniversaryblend: My SM sits in the back on a headset too! Wtf? She, however, doesn't monitor our upselling...She monitors our language and shittalking. It's just no fun when I have just served the rudest person of the day and call them a "**** ****" on B button only to have my SM chimes in and goes, "Watch your language on the floor!" Stupid.

   Posted 4 years ago #

7. DecafForAssholes
   

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   ...SM chime* in and go*
   Subject-verb agreement misuse. My bad. :]

   Posted 4 years ago #

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