I Hate Starbucks

1. nonfatwithwhip
   

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   Oh my goodness.. people really just do not give a sh!t. So we close at 10 on weekdays.. this family came in last night at 10 exactly with 3 drinks and water. We have a little water filter thing we push that's right by the handoff plane, and apparently there wasn't enough water or something for this woman so she took it upon herself to reach behind the counter and use it herself. EXCUSE ME? This really pisses me off. Who are you??

   Then at 10:04 someone came thru DT. No one answered but my co worker went to the window to tell them we're closed... no, they HAD to have a frappucino. Really? You can't wait until tomorrow?

   We've created monsters

   Posted 11 months ago #
   Magical rainbow ponies

2. Wynnyelle
   

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   If it were up to me, I'd make them leave. It's written right on the door when we close. I have a life too and I'd like to go home. Oddly enough, I don't like spending my free time serving people.

   Posted 11 months ago #

3. Quackers
   

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   Just lie and say the register has been closed. The money has been collected and taken away and the credit card machine is off. Lies!

   Posted 11 months ago #
   Magical rainbow ponies

4. thinkdeep
   

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   @Quackers is right. They lie to you; I'm pretty sure that the partner handbook doesn't cover lying to customers.

   Put it back in their mouths.

   I did it every once in a while to my customers in my DT. :"CAN I GETS A MOCHA WHITE? LARGE STYLEZ?"

   "We ran out of WM this morning ma'am."

   "GIVES ME A WHITES JMOCAH."

   "We are out. Try again."

   Posted 11 months ago #

5. ryuness
   

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   Ditto. Lying works like a charm.

   Posted 11 months ago #
   Secret

6. STAG★
   

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   i hate people who won't -leave-. like we close at ten. that's when you GET OUT, not when you continue your stupid conversation.

   if anyone comes past 10 they get the speaker silent treatment. if they're sitting at the window like an idiot they get me making hand motions & mouthing "CLOSED". like if no one answers you on the speaker why would you drive up to the window, ****?
   what makes the whole thing even more stupid is that there is a 24 hour one nearby. with a drive thru. go there!!

   Posted 11 months ago #

7. Anonymous
   

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   I always take the tills at exactly the time we close. No chance anyone can order and I shut the inside door which locks by itself. People can get out but they can't get in. And dt people are treated like they don't exist.

   Posted 11 months ago #

8. KDH
   

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   I only have one shift that will let us CLOSE at 10 and not 10:10. :/

   It's fun though, because we leave our headsets on until 10:10 and listen to people at the DT. "Hello? Are you open?"

   Posted 11 months ago #

9. annabelle
   

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   We always take our headsets off at closing time on the dot and don't care if anyone comes through drive through haha. We figure that they can figure out we're closed on their own, hopefully screaming "hello?!?! are you open" a dozen times at the speaker box without getting an answer is enough of a clue for them

   Posted 11 months ago #

10. DiabetesRUs
    

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    At exactly 10: Bars off, headsets off, tills out, doors locked unless the delivery guy is there. If someone comes in, there's nothing we can do. Buhbye!

    Posted 11 months ago #

11. Gonein60Seconds
    

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    I almost got a write up because I closed the door ONE MINUTE early...

    Posted 11 months ago #

12. espressojunkie
    

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    We do the ten minute rule, but the cool shifts usually cut this to the five minute rule and sometimes just say "fudge it" and close when it actually says on the door. Then we have to run and do a hobo check and make sure our fantastic dislocated members of society aren't setting up camp in our stairwells.

    Posted 11 months ago #

13. eightpumpchai
    

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    People do this to us in the morning too... I'm an opening shift and I do follow the 10 minute rule, but sometimes we'll have our headsets on before I've unlocked the doors and people pull up to the speaker and just sit there. Or sometimes they just shout their order and HELLO HELLO HELLO!!! Then they pull to the window and I tell them we're not open yet, we open at 5... and those have been the days when I haven't followed the 10 minute rule and legitimately make them wait from 4:40 when they decided to come through our drive thru until 5 on the dot. Mostly because they end up leaving most times. Otherwise, we really get very few customers in those 10 minutes so I don't mind doing it, plus I know I'm the only opener who follows the rule because it got me points on my review... so, apparently doing that equals better review equals more money for me lol

    Posted 11 months ago #

14. ryuness
    

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    Oh, I forgot. If your lobby closes earlier than your DT, another trick is to turn off all the lobby lights so that stupid people are deterred. Some store managers don't like it, though.

    Posted 11 months ago #

15. Allison
    

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    a) "Excuse me, reaching over the espresso bar is a health code violation, please step back." (At least in NYC, this is true, and I use this line all the time. Don't lean over my handoff and rub your chest all over it. THAT'S definitely a health code violation.)
    b) I usually stand in the lobby at close to shoo people out as well as keep anyone from coming in. No bathroom without purchase 15 minutes before close.
    c) If they don't leave, we do a progression of things to make the remaining people uncomfortable. 1 - start sweeping 2- pretend to put the chairs up 3- kill the music 4- kill most of the lights 5- "I'm going to have to ask you to leave, customers are not allowed in the store after we are closed."

    Posted 11 months ago #

16. thinkdeep
    

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    I used to let the DT order after 9 p.m. when we closed all the time. I just always said, "Great, I got that down for you, we'll come back at 5:30 a.m. when we open again and have that ready for you."

    Posted 11 months ago #

17. thegreenlobster
    

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    no one enforces the 10 minutes after rule at my store. if we're supposed to provide this kind of service than just put 10:10 on the closing time on the store hours. idiots

    Posted 11 months ago #

18. Dry Sharpie
    

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    I literally have to race against the disgusting outsiders who run to the restroom in the last 15 minutes. If we went by the 10 minute rule, customers would prompty sit down in the lobby or try to use the restroom.

    Posted 10 months ago #

19. ihatesoy
    

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    @ Dry Sharpie - Have the same problem, our store is located near a park, so we get all the crazy homeless that try to swarm the bathroom 10 minutes before we close. I can't tell you how many times we'd had to force open the bathroom after closing hours to find feces/vomit and other bodily excretions all over the floor/walls. One time the SM came in 30 minutes before close to find that we closed our bathroom (there were bodily fluids all over the bathroom that our shift refused to clean up, citing something about partners not allowed to clean up biohazard waste and having to call facilities, thank god for her)

    SM flipped out and scheduled herself to close for the rest of the week. She was on her second day when a homeless man barricaded himself in there and we couldn't close the store until about 10:30. (We normally close weekdays at 10)

    Posted 10 months ago #

20. OrangeBlossom
    

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    I always say to customers five minutes before we close "ok we are just about to close, please pack up your things and throw out your trash on the way to the door." 90% of the time I am locking the door at 10pm sharp.

    Posted 10 months ago #

21. dubs
    

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    LOL. My manager always tries to tell us to do the 10 min rule, but 9 times out of 10 he doesn't even do it. I usually lock the doors two minutes early. As per opening, I get great pleasure out of watching them wait.

    You gotta love the people standing there pulling on the door thinking it will magically open. Dm Fks

    Posted 10 months ago #

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