Is there a manual that specifies what is considered Harassment regarding Customer to Partner? I am not talking about Sexual Harassment. I am talking about inappropriate behaviors and verbal abuse that give us the right to ban customers from our store.
Customer Harassment?(8 posts) (5 voices)
ask your SM if you can't find yours or someone
What's going on?
If they cuss at you, it's crossing the line. Walk away and grab your manager or shift. They are paid more than you, thus it becomes their problem.
It isn't in the Partner Guide or on the Portal. I am looking for a Harassment guideline or Starbucks definition of Customer to Partner Harassment. Partner Resources hasn't given me a straight up answer. They say, we will look in to it and call you back. Then, that person calls you and tells you they will check in to it and call you back. District and Store managers say call Partner Resources. Just looking for a legal guideline on this issue.
If SBUX doesn't have anything, it then falls to the legal guidelines set up by your community/municipality.
More than likely, all city laws and ordinances are on their website, find and study them. SBUX stores cannot have rules that allow more abuse than the city would, SBUX stores have to follow the rules of the community the actual store is in. So if you are getting harassed in the city's eyes, you can tell that customer that is harassment in "the city of xxxx" and tell them that all activities in the store are monitored by audio/visual cameras [point to the nearest camera without looking at it for effect].
If you manager says, "that's not how it works," they are wrong. That is exactly how it works. They could be cited for covering up a crime.
IT doesn't matter if you're being badgered in a business, in a park, or at your home. It all counts.
SBUX probably wouldn't publish anything on this because it says , "Partners have to take this amount of shiit before it becomes harassment" while the city laws would say something else. They probably also won't ever give you a straight answer.
Thank you, Thinkdeep. I will look into City Laws.
Harassment can include “sexual harassment” or unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature.
Honestly, you could look up sexual harassment online and find a Google's worth of answers. Starbucks only conforms to the state's local laws, so it won't have a uniform sexual harassment policy company-wide. You have to figure out what your individual town/city's laws on sexual harassment.
But one thing is for certain: no one is not allowed to touch you for any reason.
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