I'm a barista in southern california, so is my girlfriend, that's not how we met. No more personal questions. Today I get a hysterical phone call from her when she was on her last 10. She's at a new store and the people are less than friendly. By that I mean when she called me crying today it was because her assistant manager (some fat ****) had been nitpicking everything she had done all day (dropping an ice bucket, making the frap roast in a way the ASM found unsavory because she's a miserable fat ****) which all culminated in this **** yelling at my girlfriend for spilling steamed milk on herself BEFORE asking if she was ok. She continued to yell until my girlfriend started crying and ran off the floor. Now I would already be mad about this. Nobody gets to treat my girlfriend like that. But what is especially upsetting is that this all happened LESS THAN TWO DAYS AFTER A MASSIVE FIRE AT HER APARTMENT DESTROYED MOST OF HER THINGS. Neither of the managers have once asked how she's doing or if she's ok. Instead she's being told that she needs to slow down and focus or they'll have to sit down and have a conversation about her position. (AKA I'm a fat **** and I'm trying to make you think your job is at risk) **** that. I'm too enraged right now to sift through the starbucks awful partner website to figure out who to call or write to. I'd like to do both. Any phone numbers or names and addresses you have would be greatly appreciated. We deal with enough **** from our customers, we shouldn't have to deal with it from our bosses too.
**** this **** place. I need some names and phone numbers.(12 posts) (10 voices)
You are only going to make it worse by inserting yourself into the situation. Get the information and relay it to her. Let her handle it. I do the same thing when someone treats my wife poorly, but over the years I have realized that she is a big girl and can take care of herself with me providing the emotional support.
The first thing you need to do is quit being such a hater towards fat people...that is just being ugly. And, secondly, people are supposed to leave their drama at the door...why would her managers ask about her personal life? This is strictly business. If your girlfriend needs time off to regroup or figure stuff out, she needs to ask for it. If she can't deal with the pressures of the job, she needs a new one.
All that being said, I'm not saying her managers are nice people...I'm just saying that you either do the job or get the hell outta the way. Life sucks...grow up and deal with it. Put on your big girl panties and act like a professional, responsible adult.
You know what, if it weren't for the insults towards fat people sprinkled every other word almost, I'd be behind you in this. They should understand a bit about a person's situation (fire destroying the person's damn apartment 2 days prior, for example) and be at least slightly keeping that in mind. But, dude, there's a lot of people who have eating disorders and compulsions and they're otherwise fantastic individuals, so get your head out of your **** on that one.
I'm sorry about your girlfriend's situation, but I have a word of warning: Don't involve yourself personally in her store problems. You will jeopardize your own job.
Business Conduct Helpline
Sensitive questions or concerns regarding Starbucks Standards of Business Conduct
24 hours a day - seven days a week
anonymously if you prefer
Employee Assistance Program (EAP) 24/7 @ (800)327-5564
The employee Assistance Program (EAP) provides short-term counseling for emotional issues including stress, anxiety and coping with difficult situations.
The CUP (Caring Unites Partners) Fund is a financial-assistance program helping Starbucks partners in times of special need, such as illness not covered by insurance, death of family member, natural disaster or other extreme circumstances.
To apply for assistance from the CUP Fund, please call the Partner Contact Center (PCC) at (866)504-7368.
Her situation calls for all three phone numbers. Please let us know how things go.
I totally disagree with iloveSBUX. If Starbucks wanted robots who don't care about each other, they certainly could create them and run the stores that way. We're asked to connect with the customers and yet connecting with each other is weak and unprofessional?
Losing most of what you own in a fire is very traumatic, and of course, it will affect work performance.
I hope the tables are never turned on you and you experience something incredibly traumatic - and at work they tell you to put on your big girl panties or quit your job. Do you actually manage people? How's that going for you?
Ha....been a store manager 7 years at a bakery before 6 years at the Bux...currently going on 3 years as a manager in another concept...it is working just fine, thanks for asking.
the tags on this post are terrifying.
I'm calling shennanigans, IloveSbux.
You see a partner in distress, you help them. We do grim battle in these frap-stricken caramel-torn trenches side by side, shoulder to shoulder, hip to hip. We do not leave a single man behind.
Sometimes the way we help is minor, but it's help all the same. You know one of your partners is going through some tough personal stuff, you take it easy on coaching, or you give them extra tens if they want'em, or if they're very shaky emotionally for example you find creative ways to keep them away from the ravenous swarms of troglodytes- send them in back to do dishes, let them do whips and carafes back there, maybe get them on a quick lobbyslide or maybe just brew coffee/make some product. You do whatever you can to help them within reason. Not to 'make work easy' for them, but out of kindness. I do this for everyone I work with- even the people I particularily and dislike. Like them or not, they're my team, and I'll bend over backwards for them every single time. Carry them on a broken back and blown out knees if I have to.
To me, it sounds like the OP's ladyfriend's management team are not only hazing, but gleefully hazing in light of a personal calamity. For their own personal gratification.
@Mustgetout, you get those numbers Sharpz posted to your missus ASAP.
@Allison haha, yes.
As an SM, I agree with Senor Cardgage. Although I might draw the line at carrying them on a broken back, I do what I can to help partners going through rough times. A little compassion never hurts.
Senior Cardage has it all over iloveSBUX.
I wouldn't go around bragging about the fact that you're indifferent to the lives of your employees. Do you discourage them from attending funerals too since the business is more important?
I prefer my karma to be of the good kind.
Yeah, I would call this hazing. There is no doubt about it, especially with no "coaching session."
And stay out of it. If SBUX finds that you are dating, they will make everything more complicated for both of you.
Good luck to you and your lady. Tough circumstances lead to excellent relationships (or so I hear).
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